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benarnold
06-07-2012, 06:43 PM
Hi there,

I bought your game and am really up for playing it. I closed all programs and installed the game correctly to the letter. Until the DirectX installation where it says 'unable to install DirectX' When trying to start the game I get the following message:

medieval2.exe - Unable To Locate Component
This application has failed to start because D3DX9_30.DLL was not found. Re-installing the application may fix this problem.

I have done this many times and the problem persists.

I also get this breakdown:

Problem signature:
Problem Event Name: APPCRASH
Application Name: medieval2.exe
Application Version: 1.0.0.0
Application Timestamp: 4524ddfe
Fault Module Name: D3DX9_30.DLL
Fault Module Version: 6.0.6001.22777
Fault Module Timestamp: 4cb72ffe
Exception Code: c0000135
Exception Offset: 00009cf4
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 9d13
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 9d13
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8

PLEASE HELP! :mad:

Asimov65
07-07-2012, 07:03 PM
I had this on my Windows XP SP2 machine.
I ran the dxsetup.exe file that is on the second disc and it installed appropriate updated components and then it worked fine.

Iscaran
07-07-2012, 08:43 PM
Post full dxdiag.

Most likely though a problem with a messed up directX installation. We will see after the dxdiag.

You could try running the DirectX Web installer from microsoft to see if it shows the same error.
http://www.microsoft.com/en-us/download/details.aspx?id=35