I'm beginning to see the TW forums lean towards mutiny, as I did on the SimCity boards before its release. I think there are important things that both the fans and TW need to do to refocus their perspective.
First, to TW: Sometimes it's hard to see the forest for the trees. You guys live and breath this game, and we know you love it just as much as we do. But that level of investment means that you simply 'get' some of the improvements, because you see them in action. When you talk about army caps, you don't just have someone telling you that it improves gameplay, you've experienced the improved gameplay - obviously, because why would you make a big change like this unless it improved the game? Jack and others have done their best to explain these improvements to us via RP and forums, but simply speaking about them won't change minds, and especially repeating yourself and seeming to become frustrated with our lack of understanding won't change minds. You guys have a time-table for release and marketing, so lets hope that we get to see these new mechanics in action at Rezzed or E3 really soon. Use those outlets to craft a visible response, not more written words - you'll see the difference in the forums response.
To fellow posters - We are forever bi-polar. We want innovation, growth and change, yet when the status quo is changed we lose our minds. I believe that TW can do a better job explaining the changes they are making, but we also need to put a little more trust in the company's game design and less in their marketing and PR. We've voiced our initial opinions on the army cap, they've heard us, lets just wait to see it in action and strop demanding more verbal explanation. After all, at least it's not an always on-line requirement like the disaster that was SimCity release.