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Thread: Solutions found across the support forums - UPDATED 08/07/2014

  1. #1
    Administrator General Matthias CA's Avatar
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    CA admin replied Solutions found across the support forums - UPDATED 08/07/2014

    [Thread will continually be updated as more solutions are found. PLEASE CONTACT ME IF YOU FIND NEW SOLUTIONS. Thank you.]


    HAVE YOU CHECKED THE FAQ's FIRST? AS WE HAVE STARTED BUILDING A KNOWLEDGE BASE OF ALL OFFICIAL TROUBLESHOOTING SOLUTIONS. If not please click here.


    Hi all,

    As it starts being confusing and/or hard to find solutions for your issues we are making a thread where you will find every solutions found that have solved others' issues.


    Please bear in mind that these solutions are not all official and might not work for you.

    If you have tried every solutions posted below, please create a thread (if this hasn't been done yet) with your DxDiag and as much information as possible.

    Another thing that will help us help you is to make one thread per person and per issue. If you see another thread that looks like your issue, please do not post in it. Even though issues may seem very similar, they might have different causes.


    You will find the solutions here: (or just scroll down to the appropriate part)

    - Single player Campaign issue
    - Single Player Battle Issues
    - Compatibility Issues
    - Graphics Issues
    - Installation Issues
    - Audio Issues
    - Multiplayer Campaign
    - Multiplayer Battles in Campaign
    - Multiplayer Battles

    If you have found a solution which has worked for you, please send me a PM with the link to the post giving this solution, as I will be adding them as soon as possible.

    I hope you will find a solution in this thread and if not, we will be helping you as soon as we can.

    Regards,


    Matthias



    Disclaimer: Incorrectly modifying or disabling any process in msconfig or in any other core windows component might create a risk of crashing your system, and is to be attempted at your own risks.
    Before making changes to a file (system or game file) please make a safe copy in another folder, in order to be able to reverse the process if necessary..




    DISCLAIMER #2: Please be careful when downloading from external websites as these might contain virus/trojans. If you find a link to be related to a virus/trojan, please report it immediately so we can remove the link. Thank you for your understanding.
    Last edited by Matthias CA; 03-27-2014 at 09:48 AM.
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE FORUMS.

    Having Graphics card related issues? Please visit our self-diagnosis tool here.

    For any issues you may have, a solution/workaround might already exist.

    Need to contact us?

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    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.

  2. #2
    Administrator General Matthias CA's Avatar
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    Default

    Single player Campaign issue



    help posted by CA Staff/Technical Moderators

    Uninstall mods if crashing when loading the game

    If you turn off/un-check the box the "see AI moves" it should speed up the end turn time. We are currently working on more comprehensive optimisations of the end turn time.




    help posted by players

    A solution for the End turn crash issues

    Camera controls stopped working in Campaign mode
    Camera controls stopped working in Campaign mode 2

    Possible battle map and campaign lag fix

    Possible End Turn CTD Fix

    How to get back my lost saved games

    If you have campaign map stutter try this!

    Crash after clicking to start a campaign
    Last edited by Matthias CA; 07-08-2014 at 09:42 AM.
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE FORUMS.

    Having Graphics card related issues? Please visit our self-diagnosis tool here.

    For any issues you may have, a solution/workaround might already exist.

    Need to contact us?

    Forum Terms & Conditions

    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.

  3. #3
    Administrator General Matthias CA's Avatar
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    Default

    Single Player Battle Issues


    help posted by players

    Units detail fps drop

    SHuttering mess after patch 2 (in siege battles) <= This is a workaround not a solution

    try to reinstall the game

    Those of you with the "Rain FPS" bug -solution
    Last edited by Matthias CA; 11-01-2013 at 02:56 PM.
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE FORUMS.

    Having Graphics card related issues? Please visit our self-diagnosis tool here.

    For any issues you may have, a solution/workaround might already exist.

    Need to contact us?

    Forum Terms & Conditions

    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.

  4. #4
    Administrator General Matthias CA's Avatar
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    Last edited by Matthias CA; 04-28-2014 at 08:57 AM. Reason: updated on the 27/03/2014
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE FORUMS.

    Having Graphics card related issues? Please visit our self-diagnosis tool here.

    For any issues you may have, a solution/workaround might already exist.

    Need to contact us?

    Forum Terms & Conditions

    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.

  5. #5
    Administrator General Matthias CA's Avatar
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    Last edited by Matthias CA; 12-12-2013 at 01:57 PM.
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE FORUMS.

    Having Graphics card related issues? Please visit our self-diagnosis tool here.

    For any issues you may have, a solution/workaround might already exist.

    Need to contact us?

    Forum Terms & Conditions

    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.

  6. #6
    Administrator General Matthias CA's Avatar
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    Last edited by Matthias CA; 12-04-2013 at 11:26 AM.
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE FORUMS.

    Having Graphics card related issues? Please visit our self-diagnosis tool here.

    For any issues you may have, a solution/workaround might already exist.

    Need to contact us?

    Forum Terms & Conditions

    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.

  7. #7
    Administrator General Matthias CA's Avatar
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    Default

    Audio Issues

    help posted by CA Staff/Technical Moderators

    Common audio troubleshooting solutions



    help posted by players

    Crackly, stuttering, sound for voices and effects
    Last edited by Matthias CA; 11-01-2013 at 03:06 PM.
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE FORUMS.

    Having Graphics card related issues? Please visit our self-diagnosis tool here.

    For any issues you may have, a solution/workaround might already exist.

    Need to contact us?

    Forum Terms & Conditions

    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.

  8. #8
    Administrator General Matthias CA's Avatar
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    Last edited by Matthias CA; 12-17-2013 at 08:36 AM.
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE FORUMS.

    Having Graphics card related issues? Please visit our self-diagnosis tool here.

    For any issues you may have, a solution/workaround might already exist.

    Need to contact us?

    Forum Terms & Conditions

    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.

  9. #9
    Administrator General Matthias CA's Avatar
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    Default

    Multiplayer Battles in Campaign


    help posted by CA Staff/Technical Moderators

    Issues hosting/joining multiplayer campaigns and battles (READ BEFORE POSTING)



    help posted by players

    Desync solution for patch 7
    Last edited by Matthias CA; 12-17-2013 at 08:36 AM.
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE FORUMS.

    Having Graphics card related issues? Please visit our self-diagnosis tool here.

    For any issues you may have, a solution/workaround might already exist.

    Need to contact us?

    Forum Terms & Conditions

    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.

  10. #10
    Administrator General Matthias CA's Avatar
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    Default

    Multiplayer Battles


    help posted by players

    Different version of rome 2....

    Desync solution for patch 7
    Last edited by Matthias CA; 12-17-2013 at 08:36 AM.
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE FORUMS.

    Having Graphics card related issues? Please visit our self-diagnosis tool here.

    For any issues you may have, a solution/workaround might already exist.

    Need to contact us?

    Forum Terms & Conditions

    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.

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