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Failed to start game (unknown error)

DeadlyDangerDeadlyDanger Junior MemberScotlandRegistered Users Posts: 74
edited February 2015 in Gameplay Issues
The game is unplayable for me - all I get is this error message. Restarting and verifying the game files have not solved anything.

Would appreciate some help.
Post edited by DeadlyDanger on

Comments

  • HardwaremasterHardwaremaster Senior Member In 3dsmax Los Angeles CaliforniaRegistered Users, Tech Moderators Posts: 6,391
    edited February 2015
    Hey there! Failed to start game is a very broad error. The vast majority of these issues can be fixed by going through this list:

    https://support.steampowered.com/kb_article.php?ref=6218-USFX-5568

    In the meantime, if these do not work, can you post your DXDiag here?

    https://support.sega.co.uk/hc/en-gb/articles/201556491-Creating-a-DXDIAG-Report

    That should help you right along.
    Total War Forum: Terms and Conditions
    "True redundancy is when you are writing a description to describe the word that describes the description you used to describe it." - Christopher Purches

    My PC: (2x 980GTX 4GB) (32GB DDR4 2133mhz) (I7 5980K OC 4.5Ghz) (512GB SSDs + 2TB storage drives)

    "How on earth is a video game supposed to help you "feel the smell of ash"? Maybe CA could package some up with your disc." -Mackles
  • DeadlyDangerDeadlyDanger Junior Member ScotlandRegistered Users Posts: 74
    edited February 2015
    Alright, I'll go through the list and report back. Thanks.

    EDIT: Though I should mention that after validating the steam files, 12 files are re-downloaded and this has occurred 3 times now.
  • HardwaremasterHardwaremaster Senior Member In 3dsmax Los Angeles CaliforniaRegistered Users, Tech Moderators Posts: 6,391
    edited February 2015
    Alright, I'll go through the list and report back. Thanks.

    EDIT: Though I should mention that after validating the steam files, 12 files are re-downloaded and this has occurred 3 times now.

    That is a bit unusual.

    When you grab your DXDiag, instead of attaching it to the post can you use the "[ code ] [ /code ]" system to post the first half or so of your DXdiag? It makes it easier to keep track of everything and reduces server load.

    Should look like this minus the ""

    ["code"] Your dxdiag text here["/code"]
    Total War Forum: Terms and Conditions
    "True redundancy is when you are writing a description to describe the word that describes the description you used to describe it." - Christopher Purches

    My PC: (2x 980GTX 4GB) (32GB DDR4 2133mhz) (I7 5980K OC 4.5Ghz) (512GB SSDs + 2TB storage drives)

    "How on earth is a video game supposed to help you "feel the smell of ash"? Maybe CA could package some up with your disc." -Mackles
  • DeadlyDangerDeadlyDanger Junior Member ScotlandRegistered Users Posts: 74
    edited February 2015
    Tried everything on the list there, no luck.
    ------------------
    System Information
    ------------------
    Time of this report: 2/17/2015, 08:56:41
           Machine name: MESSIAH
       Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150113-1808)
               Language: English (Regional Setting: English)
    System Manufacturer: Notebook                        
           System Model: P17SM                          
                   BIOS: BIOS Date: 08/06/13 18:00:25 Ver: 04.06.05
              Processor: Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz (8 CPUs), ~2.7GHz
                 Memory: 16384MB RAM
    Available OS Memory: 16304MB RAM
              Page File: 3487MB used, 16910MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 120 DPI (125 percent)
        DWM DPI Scaling: UnKnown
         DxDiag Version: 6.01.7601.17514 32bit Unicode
    
    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
            Sound Tab 3: No problems found.
              Input Tab: No problems found.
    
    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)
    
    ---------------
    Display Devices
    ---------------
              Card name: Intel(R) HD Graphics 4600
           Manufacturer: Intel Corporation
              Chip type: Intel(R) HD Graphics Family
               DAC type: Internal
             Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_71041558&REV_06
         Display Memory: 1696 MB
       Dedicated Memory: 64 MB
          Shared Memory: 1632 MB
           Current Mode: 1920 x 1080 (32 bit) (60Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: unknown
             Monitor Id: CMO1720
            Native Mode: 1920 x 1080(p) (60.010Hz)
            Output Type: Internal
            Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
    Driver File Version: 10.18.0010.3412 (English)
         Driver Version: 10.18.10.3412
            DDI Version: 11
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 1/25/2014 01:22:46, 19380224 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp: 
      Device Identifier: {D7B78E66-4756-11CF-7864-0951BBC2C435}
              Vendor ID: 0x8086
              Device ID: 0x0416
              SubSys ID: 0x71041558
            Revision ID: 0x0006
     Driver Strong Name: oem61.inf:IntelGfx.NTamd64.6.1:iHSWM_w7:10.18.10.3412:pci\ven_8086&dev_0416
         Rank Of Driver: 00E62001
            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C 
       Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
           D3D9 Overlay: Supported
                DXVA-HD: Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled
    
    -------------
    Sound Devices
    -------------
                Description: Speakers (Corsair Vengeance 1500 Headset)
     Default Sound Playback: Yes
     Default Voice Playback: No
                Hardware ID: USB\VID_1B1C&PID_0A03&REV_0100&MI_00
            Manufacturer ID: 65535
                 Product ID: 65535
                       Type: WDM
                Driver Name: USBAUDIO.sys
             Driver Version: 6.01.7601.18208 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 7/12/2013 10:40:58, 109824 bytes
                Other Files: 
            Driver Provider: Corsair
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
                Description: Realtek Digital Output (Realtek High Definition Audio)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_15587104&REV_1003
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: RTKVHD64.sys
             Driver Version: 6.00.0001.7083 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 11/5/2013 19:47:54, 3707864 bytes
                Other Files: 
            Driver Provider: Realtek Semiconductor Corp.
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
                Description: Speakers (Realtek High Definition Audio)
     Default Sound Playback: No
     Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_15587104&REV_1003
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: RTKVHD64.sys
             Driver Version: 6.00.0001.7083 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 11/5/2013 19:47:54, 3707864 bytes
                Other Files: 
            Driver Provider: Realtek Semiconductor Corp.
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
    ---------------------
    Sound Capture Devices
    ---------------------
                Description: Microphone (Corsair Vengeance 1500 Headset)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
                Driver Name: USBAUDIO.sys
             Driver Version: 6.01.7601.18208 (English)
          Driver Attributes: Final Retail
              Date and Size: 7/12/2013 10:40:58, 109824 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF
    
                Description: Microphone (Realtek High Definition Audio)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: RTKVHD64.sys
             Driver Version: 6.00.0001.7083 (English)
          Driver Attributes: Final Retail
              Date and Size: 11/5/2013 19:47:54, 3707864 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF
    
                Description: SPDIF Interface (Corsair Vengeance 1500 Headset)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: USBAUDIO.sys
             Driver Version: 6.01.7601.18208 (English)
          Driver Attributes: Final Retail
              Date and Size: 7/12/2013 10:40:58, 109824 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF
    
                Description: Line (Corsair Vengeance 1500 Headset)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: USBAUDIO.sys
             Driver Version: 6.01.7601.18208 (English)
          Driver Attributes: Final Retail
              Date and Size: 7/12/2013 10:40:58, 109824 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF
    
    -------------------
    DirectInput Devices
    -------------------
          Device Name: Mouse
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
    
          Device Name: Keyboard
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
    
          Device Name: G500
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC068
            FF Driver: n/a
    
          Device Name: G500
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC068
            FF Driver: n/a
    
          Device Name: G500
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC068
            FF Driver: n/a
    
          Device Name: Corsair Vengeance 1500
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x1B1C, 0x0A03
            FF Driver: n/a
    
    Poll w/ Interrupt: No
    
    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x8C2D
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    | 
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x8008
    | | Location: Port_#0001.Hub_#0001
    | | Matching Device ID: usb\class_09
    | | Service: usbhub
    | | 
    | +-+ Generic USB Hub
    | | | Vendor/Product ID: 0x1A40, 0x0101
    | | | Location: Port_#0002.Hub_#0003
    | | | Matching Device ID: usb\class_09
    | | | Service: usbhub
    
    ----------------
    Gameport Devices
    ----------------
    
    ------------
    PS/2 Devices
    ------------
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    | 
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC068
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | 
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC232
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | 
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | 
    + Synaptics PS/2 Port TouchPad
    | Matching Device ID: *pnp0f13
    | Upper Filters: SynTP
    | Service: i8042prt
    | 
    + Logitech HID-compliant G500 Gaming Mouse
    | Vendor/Product ID: 0x046D, 0xC068
    | Matching Device ID: hid\vid_046d&pid_c068&mi_00
    | Lower Filters: LGSHidFilt
    | Service: mouhid
    | 
    + HID-compliant mouse
    | Vendor/Product ID: 0x046D, 0xC231
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | 
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 54.3 GB
    Total Space: 238.1 GB
    File System: NTFS
          Model: Samsung SSD 840 EVO 250G SCSI Disk Device
    
          Drive: E:
     Free Space: 575.0 GB
    Total Space: 953.9 GB
    File System: NTFS
          Model: ST1000LM 014-1EJ164 SCSI Disk Device
    
          Drive: D:
          Model: TSSTcorp BDDVDW SN-506AB SCSI CdRom Device
         Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
    
    --------------
    System Devices
    --------------
         Name: Intel(R) USB 3.0 eXtensible Host Controller
    Device ID: PCI\VEN_8086&DEV_8C31&SUBSYS_71041558&REV_05\3&11583659&0&A0
       Driver: n/a
    
         Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #1 - 8C10
    Device ID: PCI\VEN_8086&DEV_8C10&SUBSYS_71041558&REV_D5\3&11583659&0&E0
       Driver: n/a
    
         Name: Realtek PCIE CardReader
    Device ID: PCI\VEN_10EC&DEV_5289&SUBSYS_71041558&REV_01\4&2F006900&0&00E2
       Driver: n/a
    
         Name: Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D
    Device ID: PCI\VEN_8086&DEV_8C2D&SUBSYS_71041558&REV_05\3&11583659&0&D0
       Driver: n/a
    
         Name: Intel(R) 8 Series Chipset Family SATA AHCI Controller
    Device ID: PCI\VEN_8086&DEV_8C03&SUBSYS_71041558&REV_05\3&11583659&0&FA
       Driver: n/a
    
         Name: NVIDIA GeForce GTX 780M         
    Device ID: PCI\VEN_10DE&DEV_119F&SUBSYS_71041558&REV_A1\4&17EA438E&0&0008
       Driver: n/a
    
         Name: Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26
    Device ID: PCI\VEN_8086&DEV_8C26&SUBSYS_71041558&REV_05\3&11583659&0&E8
       Driver: n/a
    
         Name: Texas Instruments 1394 OHCI Compliant Host Controller
    Device ID: PCI\VEN_104C&DEV_823F&SUBSYS_71041558&REV_01\5&3A2EB33&0&0000E1
       Driver: n/a
    
         Name: Intel(R) 8 Series/C220 Series SMBus Controller - 8C22
    Device ID: PCI\VEN_8086&DEV_8C22&SUBSYS_71041558&REV_05\3&11583659&0&FB
       Driver: n/a
    
         Name: Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor DRAM Controller - 0C04
    Device ID: PCI\VEN_8086&DEV_0C04&SUBSYS_71041558&REV_06\3&11583659&0&00
       Driver: n/a
    
         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_104C&DEV_823E&SUBSYS_71041558&REV_01\4&1C31C167&0&00E1
       Driver: n/a
    
         Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_8C20&SUBSYS_71041558&REV_05\3&11583659&0&D8
       Driver: n/a
    
         Name: Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01
    Device ID: PCI\VEN_8086&DEV_0C01&SUBSYS_71041558&REV_06\3&11583659&0&08
       Driver: n/a
    
         Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #4 - 8C16
    Device ID: PCI\VEN_8086&DEV_8C16&SUBSYS_71041558&REV_D5\3&11583659&0&E3
       Driver: n/a
    
         Name: Intel(R) Centrino(R) Advanced-N 6235
    Device ID: PCI\VEN_8086&DEV_088E&SUBSYS_40608086&REV_24\4&2FCFF59&0&00E3
       Driver: n/a
    
         Name: Intel(R) HM87 LPC Controller - 8C4B
    Device ID: PCI\VEN_8086&DEV_8C4B&SUBSYS_71041558&REV_05\3&11583659&0&F8
       Driver: n/a
    
         Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #3 - 8C14
    Device ID: PCI\VEN_8086&DEV_8C14&SUBSYS_71041558&REV_D5\3&11583659&0&E2
       Driver: n/a
    
         Name: Intel(R) HD Graphics 4600
    Device ID: PCI\VEN_8086&DEV_0416&SUBSYS_71041558&REV_06\3&11583659&0&10
       Driver: n/a
    
         Name: Intel(R) Management Engine Interface 
    Device ID: PCI\VEN_8086&DEV_8C3A&SUBSYS_71041558&REV_04\3&11583659&0&B0
       Driver: n/a
    
         Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #2 - 8C12
    Device ID: PCI\VEN_8086&DEV_8C12&SUBSYS_71041558&REV_D5\3&11583659&0&E1
       Driver: n/a
    
         Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_71041558&REV_0A\4&2F006900&0&02E2
       Driver: n/a
    
  • HardwaremasterHardwaremaster Senior Member In 3dsmax Los Angeles CaliforniaRegistered Users, Tech Moderators Posts: 6,391
    edited February 2015
    This could be due to your integrated graphics solution, but its so early that it is difficult to tell, Since you have followed the list of suggestions could you perhaps check and see if you can update your CPU's graphical drivers? It appears it was last updated last year around november.

    Also may I asked if you have restarted your PC since you started this process?

    And in the end if this does not work it may be best to submit a ticket here:

    https://support.sega.co.uk/hc/en-gb/requests/new

    This will get you into their database and will be more likely to result in a fix.
    Total War Forum: Terms and Conditions
    "True redundancy is when you are writing a description to describe the word that describes the description you used to describe it." - Christopher Purches

    My PC: (2x 980GTX 4GB) (32GB DDR4 2133mhz) (I7 5980K OC 4.5Ghz) (512GB SSDs + 2TB storage drives)

    "How on earth is a video game supposed to help you "feel the smell of ash"? Maybe CA could package some up with your disc." -Mackles
  • DeadlyDangerDeadlyDanger Junior Member ScotlandRegistered Users Posts: 74
    edited February 2015
    Updating those drivers now although that card isn't used for gaming. My nvidia card is updated regularly.

    I've restarted twice and am now re-installing the game.
  • CrayoCrayo Junior Member Registered Users Posts: 2
    edited February 2015
    Hey, I'm running into the same issue. I've tried all the solutions above, but I'm still getting an error upon launching the game.
    ------------------
    System Information
    ------------------
    Time of this report: 2/17/2015, 10:19:01
           Machine name: DANIEL-PC
       Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150113-1808)
               Language: English (Regional Setting: English)
    System Manufacturer: ASUS
           System Model: All Series
                   BIOS: BIOS Date: 10/09/13 16:27:07 Ver: 09.03
              Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
                 Memory: 8192MB RAM
    Available OS Memory: 8130MB RAM
              Page File: 3195MB used, 13063MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7601.17514 32bit Unicode
    
    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
            Sound Tab 3: No problems found.
              Input Tab: No problems found.
    
    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)
    
    ---------------
    Display Devices
    ---------------
              Card name: NVIDIA GeForce GTX 970
           Manufacturer: NVIDIA
              Chip type: GeForce GTX 970
               DAC type: Integrated RAMDAC
             Device Key: Enum\PCI\VEN_10DE&DEV_13C2&SUBSYS_31601462&REV_A1
         Display Memory: 4095 MB
       Dedicated Memory: 3072 MB
          Shared Memory: 1023 MB
           Current Mode: 1920 x 1080 (32 bit) (60Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: W2253
             Monitor Id: GSM56DC
            Native Mode: 1920 x 1080(p) (59.934Hz)
            Output Type: HDMI
            Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 9.18.0013.4752 (English)
         Driver Version: 9.18.13.4752
            DDI Version: 11
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 2/5/2015 21:01:44, 17253848 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp: 
      Device Identifier: {D7B71E3E-5082-11CF-4265-6D111CC2C435}
              Vendor ID: 0x10DE
              Device ID: 0x13C2
              SubSys ID: 0x31601462
            Revision ID: 0x00A1
     Driver Strong Name: oem34.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section152:9.18.13.4752:pci\ven_10de&dev_13c2
         Rank Of Driver: 00E02001
            Video Accel: 
       Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
           D3D9 Overlay: Supported
                DXVA-HD: Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled
    
    -------------
    Sound Devices
    -------------
                Description: Speakers (2- C-Media USB Headphone Set  )
     Default Sound Playback: Yes
     Default Voice Playback: Yes
                Hardware ID: USB\VID_0D8C&PID_000C&REV_0100&MI_00
            Manufacturer ID: 65535
                 Product ID: 65535
                       Type: WDM
                Driver Name: USBAUDIO.sys
             Driver Version: 6.01.7601.18208 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 7/12/2013 10:40:58, 109824 bytes
                Other Files: 
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
                Description: Digital Audio (S/PDIF) (High Definition Audio Device)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1043859D&REV_1000
            Manufacturer ID: 1
                 Product ID: 65535
                       Type: WDM
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7601.17514 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 11/20/2010 10:44:23, 350208 bytes
                Other Files: 
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
                Description: Digital Audio (S/PDIF) (High Definition Audio Device)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1043859D&REV_1000
            Manufacturer ID: 1
                 Product ID: 65535
                       Type: WDM
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7601.17514 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 11/20/2010 10:44:23, 350208 bytes
                Other Files: 
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
    ---------------------
    Sound Capture Devices
    ---------------------
                Description: Microphone (2- C-Media USB Headphone Set  )
      Default Sound Capture: Yes
      Default Voice Capture: Yes
                Driver Name: USBAUDIO.sys
             Driver Version: 6.01.7601.18208 (English)
          Driver Attributes: Final Retail
              Date and Size: 7/12/2013 10:40:58, 109824 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF
    
                Description: Microphone (High Definition Audio Device)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7601.17514 (English)
          Driver Attributes: Final Retail
              Date and Size: 11/20/2010 10:44:23, 350208 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF
    
    -------------------
    DirectInput Devices
    -------------------
          Device Name: Mouse
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
    
          Device Name: Keyboard
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
    
          Device Name: Saitek Cyborg Keyboard
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x06A3, 0x0728
            FF Driver: n/a
    
          Device Name: Saitek Cyborg Keyboard
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x06A3, 0x0728
            FF Driver: n/a
    
          Device Name: C-Media USB Headphone Set  
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x0D8C, 0x000C
            FF Driver: n/a
    
    Poll w/ Interrupt: No
    
    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x8C2D
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    | 
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x8008
    | | Location: Port_#0001.Hub_#0001
    | | Matching Device ID: usb\class_09
    | | Service: usbhub
    
    ----------------
    Gameport Devices
    ----------------
    
    ------------
    PS/2 Devices
    ------------
    + HID Keyboard Device
    | Vendor/Product ID: 0x06A3, 0x0728
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | 
    + HID Keyboard Device
    | Vendor/Product ID: 0x1532, 0x0015
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | 
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | 
    + HID-compliant mouse
    | Vendor/Product ID: 0x1532, 0x0015
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | 
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 15.8 GB
    Total Space: 238.4 GB
    File System: NTFS
          Model: Samsung SSD 840 EVO 250GB ATA Device
    
          Drive: E:
     Free Space: 863.8 GB
    Total Space: 953.9 GB
    File System: NTFS
          Model: WD Ext HDD 1021 USB Device
    
          Drive: D:
          Model: HL-DT-ST DVDRAM GH22NS50 ATA Device
         Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
    
    --------------
    System Devices
    --------------
         Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_8086&DEV_8C2D&SUBSYS_85341043&REV_04\3&11583659&0&D0
       Driver: n/a
    
         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_8086&DEV_0C01&SUBSYS_85341043&REV_06\3&11583659&0&08
       Driver: n/a
    
         Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_8086&DEV_8C26&SUBSYS_85341043&REV_04\3&11583659&0&E8
       Driver: n/a
    
         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_8086&DEV_0C00&SUBSYS_85341043&REV_06\3&11583659&0&00
       Driver: n/a
    
         Name: SM Bus Controller
    Device ID: PCI\VEN_8086&DEV_8C22&SUBSYS_85341043&REV_04\3&11583659&0&FB
       Driver: n/a
    
         Name: Standard AHCI 1.0 Serial ATA Controller
    Device ID: PCI\VEN_1B21&DEV_0612&SUBSYS_858D1043&REV_01\4&14CD1A0E&0&00E3
       Driver: n/a
    
         Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_8C20&SUBSYS_859D1043&REV_04\3&11583659&0&D8
       Driver: n/a
    
         Name: NVIDIA GeForce GTX 970
    Device ID: PCI\VEN_10DE&DEV_13C2&SUBSYS_31601462&REV_A1\4&3834D97&0&0008
       Driver: n/a
    
         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_8086&DEV_8C16&SUBSYS_85341043&REV_D4\3&11583659&0&E3
       Driver: n/a
    
         Name: High Definition Audio Controller
    Device ID: PCI\VEN_10DE&DEV_0FBB&SUBSYS_31601462&REV_A1\4&3834D97&0&0108
       Driver: n/a
    
         Name: PCI standard ISA bridge
    Device ID: PCI\VEN_8086&DEV_8C44&SUBSYS_85341043&REV_04\3&11583659&0&F8
       Driver: n/a
    
         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_8086&DEV_8C10&SUBSYS_85341043&REV_D4\3&11583659&0&E0
       Driver: n/a
    
         Name: Intel(R) Management Engine Interface 
    Device ID: PCI\VEN_8086&DEV_8C3A&SUBSYS_85341043&REV_04\3&11583659&0&B0
       Driver: n/a
    
         Name: Standard AHCI 1.0 Serial ATA Controller
    Device ID: PCI\VEN_8086&DEV_8C02&SUBSYS_85341043&REV_04\3&11583659&0&FA
       Driver: n/a
    
         Name: Universal Serial Bus (USB) Controller
    Device ID: PCI\VEN_8086&DEV_8C31&SUBSYS_85341043&REV_04\3&11583659&0&A0
       Driver: n/a
    
         Name: Intel(R) Ethernet Connection I217-V
    Device ID: PCI\VEN_8086&DEV_153B&SUBSYS_859F1043&REV_04\3&11583659&0&C8
       Driver: n/a
    
    ------------------
    DirectShow Filters
    ------------------
    
    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    MainConcept MPEG-2 Video Encoder,0x00200000,2,1,mcm2ve.ax,
    ATI Ticker,0x00200000,0,1,,
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
    MainConcept Layer II Audio Encoder,0x00100000,1,1,mcl2ae.ax,
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.18526
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.18526
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.18526
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18526
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.18526
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
    ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,
    AMD Video Decoder,0x00200000,1,2,atimpenc.dll,
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18526
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.18526
    MMACE ProcAmp,0x00200000,0,2,,
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.18526
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
    ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,
    AMD MJPEG Decoder,0x00200000,1,1,atimpenc.dll,
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.18526
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18526
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18611
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.18526
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.18526
    AMD Video Encoder,0x00200000,1,1,atimpenc.dll,
    ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
    MMACE SoftEmu,0x00200000,0,2,,
    File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
    AMD Video Scaler Filter,0x00200000,1,1,atimpenc.dll,
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18611
    MMACE DeInterlace,0x00200000,0,2,,
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18611
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.18526
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18611
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18526
    MainConcept MPEG Multiplexer-Plus,0x00200000,1,1,mcmpeg2mux.ax,
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.18526
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.18526
    AMD Video Rotation Filter,0x00200000,1,1,atimpenc.dll,
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.18526
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.18526
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.18526
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.18526
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.18526
    
    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    
    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
    MainConcept MPEG-2 Video Encoder,0x00400000,2,1,mcm2ve.ax,
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.18526
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Fraps Video Decompressor,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
    RivaTuner Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    TechSmith Screen Codec 2,0x00200000,1,1,qcap.dll,6.06.7601.17514
    TechSmith Screen Capture Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    
    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,
    MainConcept Layer II Audio Encoder,0x00800001,1,1,mcl2ae.ax,
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18526
    PCM,0x00200000,1,1,quartz.dll,6.06.7601.18526
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18526
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.18526
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.18526
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.18526
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.18526
    
    Audio Capture Sources:
    Microphone (2- C-Media USB Head,0x00200000,0,0,qcap.dll,6.06.7601.17514
    Microphone (High Definition Aud,0x00200000,0,0,qcap.dll,6.06.7601.17514
    
    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
    
    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.18526
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.18526
    
    WDM Streaming Capture Devices:
    HD Audio Mixed capture,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    C-Media USB Headphone Set  ,0x00200000,2,2,ksproxy.ax,6.01.7601.17514
    
    WDM Streaming Rendering Devices:
    HD Audio SPDIF out 5,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    HD Audio SPDIF out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    C-Media USB Headphone Set  ,0x00200000,2,2,ksproxy.ax,6.01.7601.17514
    
    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514
    
    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
    
    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514
    
    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708
    
    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    
    Audio Renderers:
    Speakers (2- C-Media USB Headph,0x00200000,1,0,quartz.dll,6.06.7601.18526
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.18526
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.18526
    Digital Audio (S/PDIF) (High De,0x00200000,1,0,quartz.dll,6.06.7601.18526
    DirectSound: Digital Audio (S/PDIF) (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.18526
    DirectSound: Speakers (2- C-Media USB Headphone Set  ),0x00200000,1,0,quartz.dll,6.06.7601.18526
    
    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
      Quality Flags: 2576
        Enabled:
        Force throttling
        Allow half deinterlace
        Allow scaling
        Decode Power Usage: 100
      Balanced Flags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 50
      PowerFlags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 0
    
  • SamM_CASamM_CA Member Registered Users, CA Staff Mods, CA Staff Posts: 160
    edited February 2015
    Someone with a similar issue here http://forums.totalwar.com/showthread.php/147153-Unable-to-start-game-Steam-issue-or-Atilla.... seems to have resolved the issue by making sure steam is pointing to the right hard drive, and that steam and the game are on the same drive.

    From your dxdiag I see you have an SSD and HDD, it would be worth checking if you are having the same issue.
    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.
  • DeadlyDangerDeadlyDanger Junior Member ScotlandRegistered Users Posts: 74
    edited February 2015
    It's working now. Re-installing seemed to fix whatever the issue was.

    Thanks for the help.
This discussion has been closed.