cant play at all

wookieelovers

windows 7 /gtx 680/ [email protected] at 3.4 ghz /12 gig ram
should i be getting stuck at the intro vid?
also new to the forums hi guys! o/

AlJabberwock

Hi, sorry for the trouble you are having. Can you give me a little more information? What do you mean by 'stuck at the intro video'? What happens - is it a freeze, a BSOD, a CTD, an error code, loop, what? Thanks!

wookieelovers

gtx 680 [email protected] ghz and 12 gig ram
game loads fine then is stuck at menu if i click on a button it takes about 5 mins for it to activate. is this normal?
also checking task mgr i see game using only 1/3 the assets rome 2 did.

Lord_Maximus77#3771

Please provide more information.

Could you please create a DXDiag and post it here?

Also try verifying your game cache: https://support.sega.co.uk/hc/en-gb/articles/202359062-Verifying-the-game-s-Cache-Integrity

wookieelovers

ok like slide show stuck wont do much other than stutter game loads an all just cant play cause i cant get past the froozen/skipping intro then when i go to hit esc and go to menu, it takes about 1-2 mins to register im actually clicking anything

Will CA

Morning Wookie,

I've moved your other posts to the support section of the ATTILA forums, though frustratingly it has decided to blink in and out of existance. With any luck we can get that and your other issue resolved as quickly as we can, but while you are waiting let's go though the basics.

Have you tired verifying the integrity of your game cashe on Steam?
Do you have enough free space on your primary hard drive?
Are there any non-essential programs running which could interfere with your PC?

If you could check these and get back to me, we'll see what we can do.


-Will CA

wookieelovers

plenty of space good sir o7 i got 1.3 terrabit free only other thing running is avast ill verify now

ok all the files are there, still failing at intro/menu.i also disabled my antivirus incae that was it. ive got all my drivers up to date as well. ill just go play rome until, and hopes that atilla works soon.

Matthias CA

Hi Wookie,

I've taken the liberty to merge both your threads as it was the same issue.

As a reminder here are what our technical moderators are asking you:

LordMaximus77 wrote:

Please provide more information.

Could you please create a DXDiag and post it here?

Also try verifying your game cache: https://support.sega.co.uk/hc/en-gb/articles/202359062-Verifying-the-game-s-Cache-Integrity

AlJabberwock wrote:

Hi, sorry for the trouble you are having. Can you give me a little more information? What do you mean by 'stuck at the intro video'? What happens - is it a freeze, a BSOD, a CTD, an error code, loop, what? Thanks!

Thanks!

Matthias

j842p

I am having the same problem, at least, I've interpreted it that way. I am encountering a freeze, not a BSD or a CTD, soon after launching the game. When I launch Attila from the TW launcher, it can't even play the little Sega graphic in the intro video without freezing/stuttering. Eventually, the program freezes on the intro video when the camera is zooming out of Italy with the audio freezing soon after, and then I have to open the task manager to force-close by clicking "End Task."

I meet the recommended settings.

I've verified my game cache.

How do you prefer that I post a dxdiag?

I might go to sleep and see if the issue resolves itself by tomorrow...

The last time I tried it actually made it through the Sega part of the intro quickly, and started to freeze/stutter at the rest of the intro video, but I was able to press ESC and reach the start screen with the menu, but when i clicked any of the buttons they did not work and it froze again!

AlJabberwock

@Matthias/Tjeerd

This is probably going to need a Dxdiag from both of these as you could have integrated chips, or several other issues that you'll need that info to decide what to do. (Heading to bed myself as its 3 am), but that's my 2 cents until I can look at this again in the morning. ~Al

Jouma

I am having the same issues (Freezing up from Sega logo in). This is continous up to the main menu, where it takes 2/3 seconds for the mouse to respond (It moves, clicking is what struggles to respond). The sound does not stutter, this is just video.

I meet the minimum spec, have sufficient space, and have verified the game cache.

However the total war launcher does state I may have drivers out of date (However I thought i was fully updated?)

Shall I post my dxdiag in here?

Edit: Now i'm not sure if its a different issue, but verifying game cache says its missing 12 files, however this is twice it has said this, and it is not reacquiring the files as far as I can tell?

Apologies, I thought the threads were amalgamated by Matthias?

Lord_Maximus77#3771

One Thread per issue please. @Jouma and @j842p please create new threads for your issues.

@Wookiehuffer : Please provide us with a DXDiag. How to create one is described here: http://forums.totalwar.com/showthread.php/75307-BEFORE-POSTING-IN-SUPPORT-(DxDiag-FAQ-s)?p=640392&viewfull=1#post640392

jpkx72

Exact same issue.

Here is my DXDiag:

------------------
System Information
------------------
Time of this report: 2/17/2015, 11:52:25
       Machine name: PHILIP-GAMINGPC
   Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150113-1808)
           Language: English (Regional Setting: English)
System Manufacturer: MSI
       System Model: MS-7641
               BIOS: Default System BIOS
          Processor: AMD FX(tm)-6300 Six-Core Processor              (6 CPUs), ~3.5GHz
             Memory: 8192MB RAM
Available OS Memory: 8192MB RAM
          Page File: 1818MB used, 14561MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: AMD Radeon R7 200 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x6658)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_6658&SUBSYS_29351462&REV_00
     Display Memory: 4095 MB
   Dedicated Memory: 2025 MB
      Shared Memory: 2070 MB
       Current Mode: 1776 x 1000 (32 bit) (59Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: CVTE TV
         Monitor Id: CVT0003
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HDMI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1333 (English)
     Driver Version: 14.501.1003.0
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 11/21/2014 02:44:20, 1348928 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: 
  Device Identifier: {D7B71EE2-2518-11CF-E772-3F09BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x6658
          SubSys ID: 0x29351462
        Revision ID: 0x0000
 Driver Strong Name: oem12.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R505:14.501.1003.0:pci\ven_1002&dev_6658
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C 
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {A491560E-FFE4-4202-9B1D-2DCD004EB9E3}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------

wookieelovers

yo guys i restarted my pc and its running idk what happened, lets hope it keeps workin

steam_1645086693467oizsfj

The game locked up on the intro for Saxons with me as well. I just pressed esc and it stopped the playback and just went straight into the game.

Lord_Maximus77#3771

Wookiehuffer got his issue resolved.

@ others with issues. Please create seperate threads for your issues. In the support section it's 1 thread per issue!