Won't Launch

CommanderRommel · February 2015

I tried launching Total War Attila this morning and every time I attempt to launch it it gives me this message "May need to update drivers." I made sure that I had installed all of the windows updates and I have verified my video cache. Here is my computer information.

System Information

Time of this report: 2/17/2015, 08:39:59
Machine name: JOHNATHAN-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150113-1808)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: XPS 8700
BIOS: BIOS Date: 04/16/14 14:48:12 Ver: 04.06.05
Processor: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
Memory: 8192MB RAM
Available OS Memory: 8144MB RAM
Page File: 2768MB used, 13516MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicod

Matthias CA · February 2015

Hi CommanderRommel,

I am sorry to learn that you are unable to start the game.

Could you please update your drivers following this FAQ?

Have you checked all our FAQs?

Could you please send a ticket to our customer support service (click here) with your DxDiag attached (if you need help finding how to create a DxDiag, please click here)

Thank you for your time and understanding,

Matthias

CommanderRommel · February 2015

Thanks for responding. I just updated my drivers and the launch screen instead of saying "May need to update" Says the default Play. I click on it and the same thing as before happens it doesn't launch. Now I just relized that I didn't post the full dxdiag. I hope this helps find the problem.
System Information

Time of this report: 2/17/2015, 08:39:59
Machine name: JOHNATHAN-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150113-1808)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: XPS 8700
BIOS: BIOS Date: 04/16/14 14:48:12 Ver: 04.06.05
Processor: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
Memory: 8192MB RAM
Available OS Memory: 8144MB RAM
Page File: 2768MB used, 13516MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

DxDiag Notes

Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

Card name: NVIDIA GeForce GT 720
Manufacturer: NVIDIA
Chip type: GeForce GT 720
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1286&SUBSYS_108710DE&REV_A1
Display Memory: 4025 MB
Dedicated Memory: 953 MB
Shared Memory: 3072 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: DELL U2414H
Monitor Id: DELA0A4
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.3235 (English)
Driver Version: 9.18.13.3235
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 1/8/2014 10:09:26, 18223568 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-51C6-11CF-CD7F-8A301CC2C435}
Vendor ID: 0x10DE
Device ID: 0x1286
SubSys ID: 0x108710DE
Revision ID: 0x00A1
Driver Strong Name: oem112.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section066:9.18.13.3235:pci\ven_10de&dev_1286&subsys_108710de
Rank Of Driver: 00E00001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Sound Devices

Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_102805B7&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6909 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 5/15/2013 00:46:12, 3413320 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: DELL U2414H-4 (NVIDIA High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0051&SUBSYS_10DE1087&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: nvhda64v.sys
Driver Version: 1.03.0030.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 11/28/2013 22:08:18, 197408 bytes
Other Files:
Driver Provider: NVIDIA Corporation
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Sound Capture Devices

Description: Microphone (HD Webcam C510)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.18208 (English)
Driver Attributes: Final Retail
Date and Size: 9/25/2014 06:54:58, 109824 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6909 (English)
Driver Attributes: Final Retail
Date and Size: 5/15/2013 00:46:12, 3413320 bytes
Cap Flags: 0x0
Format Flags: 0x0

DirectInput Devices

Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Dell USB Wired Multimedia Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x413C, 0x2112
FF Driver: n/a

Device Name: Dell USB Wired Multimedia Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x413C, 0x2112
FF Driver: n/a

Poll w/ Interrupt: No

USB Devices

Gameport Devices

PS/2 Devices

Disk & DVD/CD-ROM Drives

Drive: C:
Free Space: 838.1 GB
Total Space: 929.0 GB
File System: NTFS
Model: ATA ST1000DM003-1ER1 SCSI Disk Device

Drive:

Model: MATSHITA DVD+-RW SW830 SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

System Devices

Name: Intel(R) Z87 LPC Controller - 8C44
Device ID: PCI\VEN_8086&DEV_8C44&SUBSYS_05B71028&REV_05\3&11583659&0&F8
Driver: n/a

Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #3 - 8C14
Device ID: PCI\VEN_8086&DEV_8C14&SUBSYS_05B71028&REV_D5\3&11583659&0&E2
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_10DE&DEV_0E0F&SUBSYS_108710DE&REV_A1\4&519621C&0&0108
Driver: n/a

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_8C3A&SUBSYS_05B71028&REV_04\3&11583659&0&B0
Driver: n/a

Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #1 - 8C10
Device ID: PCI\VEN_8086&DEV_8C10&SUBSYS_05B71028&REV_D5\3&11583659&0&E0
Driver: n/a

Name: Intel(R) USB 3.0 eXtensible Host Controller
Device ID: PCI\VEN_8086&DEV_8C31&SUBSYS_05B71028&REV_05\3&11583659&0&A0
Driver: n/a

Name: Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_8C02&SUBSYS_05B71028&REV_05\3&11583659&0&FA
Driver: n/a

Name: Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D
Device ID: PCI\VEN_8086&DEV_8C2D&SUBSYS_05B71028&REV_05\3&11583659&0&D0
Driver: n/a

Name: Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01
Device ID: PCI\VEN_8086&DEV_0C01&SUBSYS_05B71028&REV_06\3&11583659&0&08
Driver: n/a

Name: Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26
Device ID: PCI\VEN_8086&DEV_8C26&SUBSYS_05B71028&REV_05\3&11583659&0&E8
Driver: n/a

Name: Intel(R) 4th Gen Core processor DRAM Controller - 0C00
Device ID: PCI\VEN_8086&DEV_0C00&SUBSYS_05B71028&REV_06\3&11583659&0&00
Driver: n/a

Name: Intel(R) 8 Series/C220 Series SMBus Controller - 8C22
Device ID: PCI\VEN_8086&DEV_8C22&SUBSYS_05B71028&REV_05\3&11583659&0&FB
Driver: n/a

Name: Dell Wireless 1704 802.11b/g/n (2.4GHz)
Device ID: PCI\VEN_14E4&DEV_4365&SUBSYS_00161028&REV_01\000097FFFFD59CAD00
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_8C20&SUBSYS_05B71028&REV_05\3&11583659&0&D8
Driver: n/a

Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_05B71028&REV_0C\010000000000000000
Driver: n/a

Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #8 - 8C1E
Device ID: PCI\VEN_8086&DEV_8C1E&SUBSYS_05B71028&REV_D5\3&11583659&0&E7
Driver: n/a

Name: NVIDIA GeForce GT 720
Device ID: PCI\VEN_10DE&DEV_1286&SUBSYS_108710DE&REV_A1\4&519621C&0&0008
Driver: n/a

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