Please register for Total War Access to use the forums. If you're an existing user, your forum details will be merged with Total War Access if you register with the same email or username. For more information please read our FAQ’s here.


Information we need to investigate Multiplayer issues

Matthias CAMatthias CA AdministratorUKRegistered Users Posts: 2,580
edited February 2015 in Multiplayer
Hi everyone,

When encountering multiplayer issues can you please report it in a new thread (one thread per issue and per player) with the following information:

General Information to help us investigate your issue:

  • Your type of connection to router. Is it a Wi-Fi or Ethernet cable connection?
  • Does your MP partner have a broadband connection?
  • Do users currently have or have previously used MODs?
  • What languages and game regions are all affected players playing in?
  • Are users using in game voice chat?
  • What are the PC specs of all affected users?
  • What DLC is installed for all affected players?

For all the following tests you will need to look on google for a specialised website using the keywords given and ensure that in the test destination you select the location corresponding to the country where the other player lives:
  • Users Internet/broadband Speed. (keywords: broadband speed test, internet speed test)
  • Users Internet/broadband latency. (keywords: broadband latency test, internet latency test)
  • Users ping to other player. (keywords: broadband ping test, internet ping test)
  • Any packet loss on the users connection? (keywords: broadband packet loss test, internet packet loss test)

For Desync specific issues:

A campaign Desync may have occurred a number of turns before the main visual issue occurs. This makes reproducing Desyncs that you have very difficult because a Desync is not always caused by what you see even though it may consistently appear that way to you. For us to be able to have a better understanding of a Desync issue that you are consistently getting after a few turns could you provide us with the following: (if possible)
  • As much of the General Helpful Information as possible;
  • All lobby settings selected/chosen;
  • Step by step method to reproduce for each participant (the more detailed the better);
  • If it consistently happens within 2-4 turns of a new playthrough maybe a video for each player showing the steps;
  • If a Desync report is produced then that should also be provided by both player; (It can be found here: Windows explorer then type %Appdata% (open the following folders) > Roaming > The Creative Assembly > *CA Game Name* > Logs --- Please bear in mind you might not have a Roaming folder in which case please open the next folder)
  • Save games can be provided if possible;
  • Was the Desync Resync popup shown? If yes, did the game Resync successfully? If no, what happened instead?
  • Did the Desync occur during the AI turn or during a players turn?

Regarding Battle Desyncs we will only need the following:
  • As much of the General Helpful Information as possible.
  • All lobby settings selected/chosen.
  • Step by step method to reproduce for each participant, the more detailed the better.
  • A battle replay for the battle where the Desync occurred.

Thank you for your time and help!

Kind Regards,


Need to contact us?

Forum Terms & Conditions

Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.
This discussion has been closed.