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In ProgressCrash at Logo Screen: "Instruction at referenced memory could not be read"; "Your drivers may be..."

Reversal20Reversal20 Registered Users Posts: 5
edited May 2016 in Crashes
It seems like I may be having a combination of issues that other people are also experiencing, so I wanted to add my dxdiag and attempted resolution techniques in hopes of helping find a solution. I believe that my graphics card and 24GB RAM should meet minimum specs.; really hope neither are the issue! Truncated dxdiag log below; let me know if I can provide any additional details!

Thank you for helping us to find a fix!

- Game starts to load at the load screen before crashing after 30s - 1 min; never makes it past logo screen
- Occasionally flashes a "Instruction at referenced memory could not be read... Memory could not be accessed" warning after crashing, but not always
- The "Play" button continues to say that my drivers may be out of date, despite updating all of them earlier this morning
- Tried to enter windowed mode by adding " -windowed" to the target of my desktop shortcut, but the game never successfully boots within a window (maybe I have the command wrong?)

Steps Taken (not in order):
- Updated drivers (graphic, audio, etc.)
- Tried launching while Steam was in 'offline' mode
- Turned-off Steam overlay
- Added firewall exception for the three "Total War: Warhammer" entries (yes, there are three; not sure why)
- Deleted and re-downloaded TW:W
- Verified integrity of game cache (multiple times)
- Boosted virtual memory to 10GB
- Made sure DirectX 12, C++ were up-to-date
- No mods installed
- Deleted the "Warhammer" folder from the "Creative Assembly" folder
- Tried to reboot and launch the game in off-line mode at multiple points throughout the day; same issue every

System Information
Time of this report: 5/24/2016, 16:01:21
Machine name:
Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160422-1850)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: T460
BIOS: R06ET35W (1.09 )
Processor: Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz (4 CPUs), ~2.8GHz
Memory: 24576MB RAM
Available OS Memory: 24444MB RAM
Page File: 3123MB used, 31319MB available
Windows Dir: C:\Windows
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices
Card name: Intel(R) HD Graphics 520
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_1916&SUBSYS_505317AA&REV_07
Display Memory: 12349 MB
Dedicated Memory: 128 MB
Shared Memory: 12221 MB
Current Mode: 1920 x 1080 (32 bit) (50Hz)
Monitor Name: Wide viewing angle & High density FlexView Display 1920x1080
Monitor Model: unknown
Monitor Id: LEN40A9
Native Mode: 1920 x 1080(p) (60.020Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
Driver File Version: 20.19.0015.4380 (English)
Driver Version:
DDI Version: 12
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 2/2/2016 12:00:00 AM, 39470704 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-5A56-11CF-0665-5C70BBC2D935}
Vendor ID: 0x8086
Device ID: 0x1916
SubSys ID: 0x505317AA
Revision ID: 0x0007

+++ WER6 +++:
Fault bucket 120480693885, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Warhammer.exe


P3: 57444b35

P4: StackHash_5825

P5: 10.0.10586.306

P6: 571af2eb

P7: c0000374

P8: PCH_B4_FROM_ntdll+0x00000000000A5C34
Post edited by ca_guy on


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