User Info RequiredCrashes during battle and on campaign, black screen issue?

Immortal_Vampire_56

Hey, like many of you I brought Total War Warhammer recently and everything appears to work fine...apart from the graphics.

The issue for me is that whether I'm on the battle map or the campaign map, the game will freeze, then the screen goes black and the sound cuts out. Then within seconds, the sound recovers and the game comes back, this would roughly happen every five minutes and at one point in the middle of battle, it caused my machine to crash and restart it was that bad.

It has made the game unplayable which is bad because there's so much to enjoy about it.

I mostly qualify for the minimum recommendations to play the game, but obliviously it isn't working, even though I've got the graphics set to lowest setting, as the game itself recommended.

I have a Windows 10 pro, two ADM Graphics Cards (HD 8550G and R9 M275X), the driver versions for them are HD 8550G (15.201.1151.1008) R9 M275X (15.300.1025.1001).

Memory size is 768MB for HD 8550G, 2048MB for R9 M275X.

Operating System type is 64 bit and CPU type is AMD A8-557M APU.

Also would using Steam to play the game count as a possible factor, because I heard something about playing the game offline somehow makes things run smoother?

Any help to solve this issue, which judging by the ever increasing pages on the Crash section I am not alone in would be great.

BillyRuffian#6250

Please provide as much as you can of the information requested here https://forums.totalwar.com/discussion/173603/please-read-if-you-experience-a-crash#latest

Note: before you can upload files you may need to complete your forum account registration by clicking the email. Also large files may need to be compressed/zipped.

Immortal_Vampire_56

Cheers, will do, it's a pity CA doesn't provide decent software upon which they build their games, otherwise we wouldn't be having these problems.

Immortal_Vampire_56

Basically the game just froze, the screen went black, the sound cut out, only for the sound to instantly recover and for the game to come back on, although this would happen regularly on both the battle and campaign map.

Build Number is: V.1.0.0
9738.876614

Although my game has experienced crashes, and I did type in %appdata% on the taskbar, I could not find any Warhammer Crash Report file. It is possible that my machine was unable to record the failures as the black screen issue makes it unresponsive to any command and the latest crash forced it to shut down and restart.

Underneath this post is the most recent save game which was saved roughly 2 minutes before the game crashed and machine was forced to restart, this was during a battle. I currently have the graphics on the lowest setting available, although the issue continues.

And here is the DxDiag file as well.

I have a copy of the modified log, although there appears to nothing in it for unknown reasons.
I have instead the original log, which may contain some information....don't know if it'll be of any help though.

I hope the CA can get a hand on this, because more and more discussion posts on similar problems are opening up.
For me currently the game is unplayable.

BillyRuffian#6250

There seems to be an slight issue with your graphics cards/drivers. Your dxdiag show the 8550 in Display Devices as Driver Date/Size: 04/11/2015 00:00:00, 1519200 bytes, whereas in the System Devices both cards show 4/22/16. It might be worth re-running the updates for them. Also check that the R9 is being used in game.

Immortal_Vampire_56

Ok, thanks for the info, while I remember, does running the game with Steam Offline do anything to 'Improve' the game's performance?

BillyRuffian#6250

It seems to help some people but not others. No harm in trying it but don't expect miracles.

Immortal_Vampire_56

I'll lay my expectations low then, thanks for the help, the issue now seems quite simple.

BillyRuffian#6250

There could be other issues that are not obvious from the Dxdiag, though, like have you used the debug camera or any of these https://forums.totalwar.com/discussion/174015/if-youre-having-a-crash-black-screen-on-startup-read-here#latest

Immortal_Vampire_56

My issue involving the black screen problem only appears to occur in campaign or on the battle map, I have no problem starting up the game.
Nor have I used any mods, its just the game and its' DLC.

At the same time, any idea how you remove the 'USER INFO IS REQUIRED' from the headline?

BillyRuffian#6250

Sorry. Like that.

Immortal_Vampire_56

Yeah that's better, thanks.