User Info RequiredAudio Stutter and Performance Issue

Demonus_Hoppus

Build: 1.1.0.10514.892912

Since I installed the latest Warhammer update I've been experiencing an issue with sound and performance on the campaign and battle maps. Basically once I load into the game the sound glitches and stutters and the game runs much more slowly. If I restart the computer however the problem goes away and the game runs smoothly with no issue.
To reproduce this all I have to do is shut the computer down completely and start it back up, then launch the game. I've updated all my drivers, tested different cables and even tried a clean install of windows but nothing has worked. Any help or advice would be appreciated.

Running Windows 10 version: 1511, OS build: 10586.494

ca_guy

Hey,

Please can I ask you to try the following:

• Use the Search tool in your Start Menu (Windows 7/8) or Task Bar (Windows 10) and search for ‘%appdata%'
  
• From here go into \The Creative Assembly\Warhammer\scripts
  
• Open your preferences.script. (.txt)
  
• Press CTRL + F and search for:
  
• audio_api_type 0
  
• Once you have found that line, change the '0' to a '1' and observe how it impacts your issue.
  
• If no improvement, try changing the number to a '2'. Again observe and report back here to let us know if you had any improvements.
  

Thanks for your patience,
Guy

Demonus_Hoppus

Hey Guy,

Thanks for the reply.

Changing the value from 0 to 1 showed no improvements. Changing it to 2 however cleaned up the audio stutter. The only issue left now is the slow, sluggish performance. For example there is definitely a delay between selecting a settlement and the tool-tip appearing, and the pop-up message after selecting the message in the message viewer also appears to react too slowly. Again this issue seems to right itself if I restart the computer.

If you need any more info just let me know

Thank you,

Rhys

ca_guy

Hi,

Please can you check your Task Manager and ensure you have no non-essential programs running in the background whilst you play Warhammer? One of these may be impacting your performance.

Thanks,
Guy

Demonus_Hoppus

Hi

There are no other applications running in the background other than windows processes. I've uploaded a screen shot of the tasks that are using the highest CPU/Ram.

Thanks,

Rhys

dge1

Demonus_Hoppus please complete your registration. An email confirmation is required. Thanks.

Demonus_Hoppus

I joined about 3 years ago so the email confirmation has been lost, how do I receive another one?

Thanks

Rhys

ca_guy

Hi,

Are you overclocking any of your hardware? If so you will need to disable this for testing purposes.

Thanks,
Guy

Demonus_Hoppus

Hi,

I'm not overclocking any hardware.

Thanks,
Rhys