SolvedConstant Crash at Startup

GHUrekMazino

Build Number:

I can't really give you a build number since my game crashes right after the Warhammer logo at startup


Detailed description of what happened before the crash:

At first the game worked perfectly fine (I've installed it on the 26th 12. 2016) and I could play it without any problem until I've left the game for the first time. Every attempt to start the game afterwards had the same annoying problem. I start the game, the Warhammer logo appears suddenly I get a black screen followed by an input lag on my mouse basically making it impossible to do something with it until i hit the taskmanager through my keyboard. As soon as the game is closed my mouse begins to work fine as it did before the crash happend. I also get a popup with the announcement "Program has stopped working".


Reproduction Steps:

-Start Steam
-Start game
-Hit play button with DirectX11 selected
-Program starts
-'Not Responding' popup, input lag, blackscreen
-Force close of the game


Details of any solutions that have already been attempted:

- Checked and reinstalled Drivers (all are up to date)
- Checked if Windows is up to date
- Restarted System
- Restarted Steam
- Restarted Steam in offline mode
- Remove all DLCs
- Waited for more than 10 minutes
- Made an exception in the firewall
- Turned of Steam overlay
- Verified game cache


The relevant mini dump file:

Do not have the directory crash_report


A copy of your modified.log file (.txt):

I have not included this as it is completely blank.


I'd really love to hear of any solution for this problem, since I've waited a long time to play the game and it's pretty sad to see it not working after I had so much fun with it on my first day of playing it.

Also i would like to point you to SilentXero's thread since he seems to have the same problem and writes way more detailed than i do:
https://forums.totalwar.com/discussion/189550/constant-crash-at-startup#latest

Sandpirate

I seem to be having almost exactly the same thing happening to me.

dge1

Sandpirate said:

I seem to be having almost exactly the same thing happening to me.

Then it would be a good idea to provide the same basic information about your setup.

Use this link as a guide. Also, post a new thread with your issue and details for easier review and tracking:

https://forums.totalwar.com/discussion/173603/please-read-if-you-experience-a-crash-hang-freeze#latest

boko99

some guys apparently solved the problem.
I also reset my PC (formate, reinstalled windows etc.)
of course I also installed all drivers in newest version.

The razer driver for the mouse runs a process called "RzStats.Manager.exe".
This process seems to cause the crash (Black screen after starting-logo with "Programm stopped working").

terminate the process or just exit razer synapse and your game should start.

cheers

BillyRuffian#6250

Reported fixed here https://forums.totalwar.com/discussion/comment/1725874/#Comment_1725874