Game Crashes (Black Screen) when interacting with Campaign Map HUD or whilst loading back into Map

MattTill

Build: v1.5.0, 12745.988912

Detailed description: I installed the game on my Windows 7 (x64) operating system about 2 weeks ago and was playing with outdated drivers and having not a single issue at all. The game ran like a dream and there was no issue with the Campaign Map. (I got to a 140 turn on an Empire campaign.)

From here I upgraded to Windows 10 and updated my Nvidia GTX 770 to the newest available drivers. Now the game is unplayable and when clicking on my general,a town or end turn there is mostly a freeze of around 3-4 seconds and it recovers, however, 1 in 5 times it results in a crash. This crash can be a black screen with the audio still in the background, other times it can cause windows to close the application.

I've tired verifying game cache, Re-installing the game, rolling back to Windows 7 and the graphics driver I was using before (That didn't work), reinstalling windows 10 on a fresh install with a fresh install of steam, my drivers and the game. Nothing seems to be working.

I have attached: The relevant mini dump file, A copy of my Campaign .save game, A copy of my DxDiag, A copy of my preferences.script file and a copy of my modified.log file (.txt).

Any indications to what is causing these crashes and any possible solutions would be greatly appropriated . The game runs on recommended at 60fps with the Benchmark and I'm having no issues with battles at all. Just the Campaign Map.

The fact it ran flawlessly before makes me think it might be a easy/obvious fix but it's driving me insane.

BillyRuffian#6250

Try running Windows Update a couple of times to make sure that it is fully updated. Also the latest driver on the Nvidia site is from mid-Dec, whereas yours is from August - it might be worth updating that again as well.

MattTill

OK, So I'm doing a complete fresh install of the latest driver. (Removing any drivers completely and then installing fresh from the downloads page)

I'll run windows update a few times and get back to you on the results. Thanks for the quick response.

MattTill

So I ran windows update a couple of times and have done a fresh install of the Nvidia drivers. Nothing has changed.

I would also like to note that if the game recovers after a black screen, all the colours are much darker. Not sure if anyone else has noticed this?

I've included an updated DxDiag and crash report.

BillyRuffian#6250

Try going to C:\Users\YOURUSERNAME\AppData\Roaming\The Creative Assembly\Warhammer and delete the following folders:

advice_history
army_setups
battle_preferences
fx_cache
ui_cache
Scripts

Then go to your main Steam folder and delete Client Registry.Blob if you have it. After that, re-start Steam and verify your game cache before trying the game.

MattTill

I've tried that and I'm still in the same situation. I also receive the message 'the application' warhammer.exe' has been banned from accessing graphics hardware' from Windows 10

BillyRuffian#6250

That's the first time I've heard of that message. Have you created an exception for the game in Windows Firewall?

MattTill

Yeah, I've just checked and it was already an exception.

BillyRuffian#6250

Same for Windows Defender and any other antivirus you might have?

Is your HDMI cable securely fitted and working correctly?

Could you try running something like ccleaner to check for registry issues, please, then do a custom clean install of just the Nvidia driver without Geforce Experience and any other unused parts of the suite.

Edit: have you activated your Win 10 installation?