User Info Requiredcrash when loading

brammo1991

Hey everybody, my game keeps crashing whenever i try to load a battle/campaign or start a new one.
My drivers are up to date and the game integrity is fine according to steam. I already got rid of geforce experience since that crashed other games. Even when completely re-installing the game i still get crashes. I checked if it was overheating but it isn't, i can play the Witcher 3 on ultra without going over 50c.

I have mods installed, but even when I play the game without any mods (completely deleting them), the game still crashes, the game was running fine for 50+ hours...

crash report:

Description
Faulting Application Path: G:\steam\steamapps\common\Total War WARHAMMER\Warhammer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Warhammer.exe
Application Version: 1.6.0.0
Application Timestamp: 58cf5216
Fault Module Name: Warhammer.exe
Fault Module Version: 1.6.0.0
Fault Module Timestamp: 58cf5216
Exception Code: c0000005
Exception Offset: 0000000005568323
OS Version: 10.0.15063.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 7838
Additional Information 2: 78382db7d34f4a4542b071eabb259965
Additional Information 3: 1bce
Additional Information 4: 1bce603e4dff234f0fbb7eee46b491b3

Extra information about the problem
Bucket ID: 0d3dfa8cdf4ea0ed87abb0e390bbc87a (120725530691)



dxdiag is attached.

Any help would be great

thechipiron

I have the exact same problem.... crashing whenever i try to load any campaign map it seems... both fresh new campaigns and any other saved ones.... ive never used mods or anything... in fact i have 50+ hours played and never crashed; played last time just a couple days ago without any problems but today crashes... video card drivers updated and nothing changed

BillyRuffian#6250

@brammo1991 when you deleted the mods did you also clean the relevant files in the Appdata folder.

@thechipiron if you are not using mods you may have a different issue. Please start your own thread using the template provided here https://forums.totalwar.com/discussion/173603/please-read-if-you-experience-a-crash-hang-freeze#latest

brammo1991

BillyRuffian said:

@brammo1991 when you deleted the mods did you also clean the relevant files in the Appdata folder.

@thechipiron if you are not using mods you may have a different issue. Please start your own thread using the template provided here https://forums.totalwar.com/discussion/173603/please-read-if-you-experience-a-crash-hang-freeze#latest

@BillyRuffian Yup i deleted the mods and the files. Also, i validated the integrity of the files. But the crashes still happen, I just started a Norsca campaign, but it froze and crashed in battle and on the campaign map within 15 minutes of the game.

CA_Matthew

@brammo1991 is your modified.log file showing no 'unknown' files? %appdata%\The Creative Assembly\Warhammer\logs

brammo1991

@CA_Matthew Yes it is, the following:

artwork_loadingscreens.pack unknown file
artwork_loadingscreens.png unknown file
better_camera_mod.pack unknown file
better_camera_mod.png unknown file
data_no.pack unknown file
generals_lvl_60.pack unknown file
generals_lvl_60.png unknown file
minor_settlement_campaign.pack unknown file
minor_settlement_campaign.png unknown file
prometheus_skill_points_renewed.pack unknown file
prometheus_skill_points_renewed.png unknown file

considering these are all mods, i will delete them (again) and try again

CA_Matthew

@brammo1991 it might be re-downloading them. Please make sure you're not 'subscribed' to any mods on Steam workshop.

brammo1991

@CA_Matthew Tried the game without mods, crashed when loading into a new campaign.

the only ''unknown'' thing is this: data_no.pack unknown file

CA_Matthew

And you're 100% sure you're not subscribed to any mods on Steamworks? @brammo1991

I'd suggest when in doubt, fully uninstall TW: W, making sure there's nothing left in the steamapps/common folder referring to the title, then re-installing.

In addition you should also delete the following folders in %appdata%\The Creative Assembly\Warhammer

advice_history
army_setups
battle_preferences
fx_cache
ui_cache
Scripts

CA_Matthew

@brammo1991 to check to see if you're subscribed to any mods. Go to Steam, TW: W Steamworks page then under the 'Browse' drop down select 'Subscribed items'. If your list is empty then you're good to go!

brammo1991

@CA_Matthew Yup 100% sure, the steam list is empty and the launcher does not show anything in the mod manager mode either. I'm not sure, but could it be a hardware issue? I have total war on my exception list for windows defender so i don't think its an antivirus issue.

I have deleted the files and am currently i am re-downloading it in steam for the re-install.

See added DxDiag.

CA_Matthew

Thanks for the update @brammo1991

I'm attaching a really low spec preferences script for you to use.

Replace it here %appdata%\The Creative Assembly\Warhammer\scripts

I'd recommend trying this as well if you haven't already.

• Open Steam using Run as Administrator.
  
• From the top menu select Steam>Settings>Downloads>Steam Library Folders.
  
• Select the folder containing the game installation, right-click, and select Repair Library Folder.
  
• Then clear your Steam download cache.
  

brammo1991

CA_Matthew said:

Thanks for the update @brammo1991

I'm attaching a really low spec preferences script for you to use.

Replace it here %appdata%\The Creative Assembly\Warhammer\scripts

I'd recommend trying this as well if you haven't already.

• Open Steam using Run as Administrator.
  
• From the top menu select Steam>Settings>Downloads>Steam Library Folders.
  
• Select the folder containing the game installation, right-click, and select Repair Library Folder.
  
• Then clear your Steam download cache.
  

Thanks @CA_Matthew

I have a gtx960 and a ryzen 5, so i suspect the graphics wont be a problem.
But i will try it out none the less.

As soon as the game is done installing i will give you an update

CA_Matthew

Ahh a Ryzen.. A number of people have said that the latest chipset driver from AMD has resolved their TW: W booting/crashing issues. Maybe do a search on AMD and see if there's an update for yours?

brammo1991

@CA_Matthew my current version is the latest update.

brammo1991

@CA_Matthew so far so good, i think the problem could be the ''unlimited memory'' option, when turned off, the game seems to run quite smooth.. so far.

CA_Matthew

@brammo1991 good to hear! Please update me once you've played enough to call this fixed.

brammo1991

CA_Matthew said:

@brammo1991 good to hear! Please update me once you've played enough to call this fixed.

im at 100+ turns in the norsca campaign, so this might be a fix.

brammo1991

@CA_Matthew

The game is crashing again, i followed the same steps, but it does not seem to work anymore.

The log says the following:

device_description = "NVIDIA GeForce GTX 960"
vendor_id = 0x10de
device_id = 0x1401
in_database = TRUE
found_vendor_device_ids = FALSE
matched_device_description = "GeForce GTX 960"
final_quality = 2
m_gpu_memory_type_final = 1
vista_or_later = TruE
sixty_four_bit_OS = tRUE
integrated_gpu = fAlSe
uma_64_bit = FAlSE
available.unlimited_video_memory = TRUe
current.unlimited_video_memory = FalsE

Any advice?

brammo1991

in another crash it says the following:

Downgrading, Over budget by 164 MB
Downgraded Shadows to 0
Downgraded Texture Quality to 1