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SolvedTotal War: Warhammer Crashes on launch

rigsbeklrigsbekl Registered Users Posts: 2
edited July 2017 in Crashes
Build Number:
I am unable to reach the main menu, and so cannot locate the build number.

Detailed Description:

I purchased Total War: Warhammer last week, and have enjoyed playing it without any problems. Today, however, I started it from the launcher and it stalled on the copyright screen for approximately 10 seconds, and then crashed. I restarted my computer and it worked for a few minutes, but poorly (the cursor skipped back and forth between in-game and windows), and it has not worked since then. It hasn't had any problems on my system until today.

Mini-Dump:

Attached zip folder D2017-07-05_T16-54-36.zip

Campaign Save:

The crash did not occur during campaign or multi-player gameplay

DxDiag:

Attached File DxDiag.txt

Preferences Script:

Attached file preferences.script.txt

Modified.log file:

Attached file modified.log

I appreciate your assistance with resolving this issue. Thank you for your time.

Post edited by CA_Matthew on
Tagged:

Comments

  • CA_MatthewCA_Matthew The Creative Assembly Registered Users, CA Staff Mods, CA Staff Posts: 1,016
    Hi rigsbekl,

    Another user had a similar issue and found a working solution; could you potentially try that and see if it works for you as well?

    https://forums.totalwar.com/discussion/comment/1827008/#Comment_1827008
    FORMAL DISCLAIMER: Any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.
  • rigsbeklrigsbekl Registered Users Posts: 2
    CA_Matthew

    I have attempted this solution, and while it was not enough to solve the problem on its own, it did allow me to locate and solve the actual problem. My anti-virus program had changed its settings, and it would not allow Total War: Warhammer to access some of its necessary files without my permission, and I wasn't able to see that before.

    Thank you for your help!

    -rigsbekl
  • CA_MatthewCA_Matthew The Creative Assembly Registered Users, CA Staff Mods, CA Staff Posts: 1,016
    rigsbekl said:

    CA_Matthew

    I have attempted this solution, and while it was not enough to solve the problem on its own, it did allow me to locate and solve the actual problem. My anti-virus program had changed its settings, and it would not allow Total War: Warhammer to access some of its necessary files without my permission, and I wasn't able to see that before.

    Thank you for your help!

    -rigsbekl

    Good stuff! :smiley:
    FORMAL DISCLAIMER: Any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.
  • BohemianRomanticBohemianRomantic Junior Member Registered Users Posts: 28
    Can you explain how you went about finding this issue? Total War Warhammer is currently added to my exclusion list, but unfortunately I am experiencing the mid battle black screen error where the visuals freeze or disappear but the battle sounds carry on in the background.
  • DezyNevDezyNev Registered Users Posts: 3
    Hello, what files do I need to add to exclude for my antivirus software (McAfee)? It doesn't let me add an entire folder so I have to select individual files. Thanks
  • BillyRuffianBillyRuffian Moderator UKRegistered Users, Moderators, Knights Posts: 39,886
    DezyNev said:

    Hello, what files do I need to add to exclude for my antivirus software (McAfee)? It doesn't let me add an entire folder so I have to select individual files. Thanks

    Just the .exe file.

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