User Info RequiredBSOD Driver power state failure

Zeick

Hello,

I bought total war Warhammer II and i've got some BSOD (Driver power state failure).
Sometimes on loading campain or when game is ending.
I tried new install of all computer, steam and the game, even graphic card driver but the issue is still present.

I'm using :
Operating System: Windows 10
System Model: GL553VD
BIOS: GL553VD.302
Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
Memory: 8192MB RAM

Card name: NVIDIA GeForce GTX 1050

having this kind of errors when using whocrashed :

On Sat 09/12/2017 13:57:54 your computer crashed
crash dump file: C:\WINDOWS\Minidump\120917-6015-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1640E0)
Bugcheck code: 0x9F (0x3, 0xFFFF8986C4E81060, 0xFFFFCA8656A8F7F0, 0xFFFF8986C9A957D0)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 09/12/2017 13:57:54 your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x3, 0xFFFF8986C4E81060, 0xFFFFCA8656A8F7F0, 0xFFFF8986C9A957D0)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


Please, I need help.

thank you in advance.

Martin789

I have same notebook same problem dont know why HELP it happen everytime i end battle and loading map but it happen now when i buy warhammer 2 19.10 it was normal i have play 40H now i cant

CA_Nate

Hey Everyone,

I've passed this along to QA for further investigating, I apologise that this is occurring for you.

While this is occurring could you provide us with the following:

DXdiag
Preferences Script
Crash dump files

Please follow the link below which will show you how to go about retrieving and posting these files on the thread.

https://forums.totalwar.com/discussion/202015/please-read-if-you-experience-a-crash-hang-freeze#latest

Kind Regards,

CA_Nate