I am not complaining. Not ranting. I just want someone to help fix my game. Just drawing attention to the issue.
I own almost all the Total War titles. Right now I am playing Warhammer II. All of which is great except something has broken and I can no longer host or play online. Nothing changed with me, or my systems. It seemed to occur after the last DLC was loaded.
I posted on these forms for support. I get squat. In another thread where some one challenges the support model we get this.
"Grace_CA February 8
Short answer is yes.
It seems like a lot of bug reports are silently acknowledged and added to a master list they compile behind the scenes without a reply being posted in the support forum.
If it's a personal problem "My game wont start/is broken, the sound is distorted etc." they will usually respond within a week or so if you've followed all the steps laid out.
This is the case.
However, I'm aware that our presence here (on forums, and on support) could be better. But there's no easy fix. So this is something that, please be assured, I am currently looking into and trying to decide the best way to address it.
Part of it is that we don't currently have a designated forum person, however this is because the role has recently become available, so we will be hiring someone who should have more of a presence on here."
I cannot play my game as it was intended, and no one from CA cares enough to even acknowledge it.
Before I put money down on a new game, you need to take care of your players better. ( I posted this in the wrong thread earlier)