Please read if you experience a crash/hang/freeze

CA_Matthew

Information we will need:

• Build Number (this can be found in the top right hand corner of the main menu screen)
  
• Detailed description of what happened before the crash
  
• The relevant mini dump file
  
• A copy of your Campaign .save game, if the crash occurs during a Campaign.
  
• A copy of your Multiplayer Campaign .save game, from both the client and the host, if the crash occurs during a Multiplayer Campaign
  
• A copy of your DxDiag
  
• A copy of your preferences script
  
• A copy of your modified.log file (.txt)
  
  

How to find your minidump files
How to find your DxDiag
How to find your Campaign Save Games

How to find your Preference Script

How to find you Multiplayer Campaign Save Games
How to find your modified.log file

If you are having issues attaching files please follow our guide on 'HOW TO ATTACH A FILE TO YOUR POST'.

CA_Matthew

Please use this Crash report template:

Build:

Detailed description:

Reproduction Steps:
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-
-

Details of any solutions that have already been attempted:

Please attach .minidump, .save (multiplayer saves from both host and client if it occurs during multiplayer), DxDiag and modified.log files

CA_Matthew

If you are missing your preference script even though you did play the game previously at some point and the game won't launch please copy paste the below preference script text into a basic text file (notepad) and save this text file into the following folder with the Unicode incoding*: scripts in the Thrones of Britannia folder.

To find it:

1. Go to Start->Search and type run
   
2. New window will pop up and type in: %appdata%
   
3. this will open the appdata folder
   
4. Go to folder: Roaming
   
5. Go to folder: The Creative Assembly
   
6. Go to folder: ThronesofBritannia
   
7. Go to folder: scripts
   

To save your file with the Unicode encoding please do as follow:

• Save your file using the "save as" option
• at the bottom you will find an Encoding drop down menu
• click on it and select "Unicode" instead of "ANSI"
• name the file preferences.script
• Click save

Here is (hidden in the spoiler) the preference text to copy/paste:

write_preferences_at_exit true; # write_preferences_at_exit , Write preferences at exit #
app_multirun false; # app_multirun , Allow multiple instances of the application #
x_res 1920; # x_res , Fixed window width #
y_res 1080; # y_res , Fixed window height #
x_pos 0; # x_pos , Window position #
y_pos 0; # y_pos , Window position #
vfs_log_level 0; # vfs_log_level , 0 - off, 1 - mod-user, 2 - dev #
unit_test false; # unit_test , unit test (for daily build) #
gfx_first_run false; # gfx_first_run , First time application run #
gfx_video_memory -2; # gfx_video_memory , Override available video memory (bytes) #
gfx_fullscreen false; # gfx_fullscreen , Run the application in fullscreen or not #
gfx_vsync false; # gfx_vsync , vertical synchronization #
explicit_thread_affinity true; # explicit_thread_affinity, Enable thread affinity #
enable_steam_update_thread true; # enable_steam_update_thread, Enable Steam Update Thread #
gfx_hdr 0; # gfx_hdr , Set high dynamic range rendering quality #
gfx_shadermodel 3; # gfx_shadermodel , Set shader model, 0-SM3, 1-SM4, 2=SM4.1, 3=SM5 #
gfx_aa 3; # gfx_aa , Set antialiasing, 0-no, 1 = MLAA, 2 = MSAA2X, 3 = MSAA4X, 4 = MSAA8X #
gfx_texture_filtering 2; # gfx_texture_filtering , Set texture filtering, 0-trilinear, 4- anisotropic 16x #
gfx_texture_quality 3; # gfx_texture_quality , Set the quality of textures. 0 - small, 3 - ultra #
gfx_device_type 1; # gfx_device_type , Set device type, 0-D3D9, 1-D3D11, 2-GL3 #
gfx_ssao true; # gfx_ssao , Enable Screen Space Ambient Occlusion buffer #
gfx_distortion true; # gfx_distortion , Enable Distortion Effect buffer #
gfx_depth_of_field 1; # gfx_depth_of_field , Set depth of field quality 0 - off, 1 - on #
gfx_unlimited_video_memory false; # gfx_unlimited_video_memory , Enable unlimited video memory allocation #
gfx_tesselation false; # gfx_tesselation , Enable tesselation #
gfx_alpha_blend 0; # gfx_alpha_blend , Set the alpha blending quality, 0 - alpha test, 1 - standard OIT, 2 - Intel accelerated AOIT #
gfx_gpu_select 0; # gfx_gpu , Select gpu on a multi-gpu config, 0 = first gpu, 1 = second gpu, ... #
gfx_direct_resource_access false; # gfx_direct_resource_access , Enable Direct Resource Access #
gfx_sky_quality 3; # gfx_sky_quality , Set the quality of sky. 0 - max performance, 3 - max quality #
gfx_unit_quality 3; # gfx_unit_quality , Set the quality of units. 0 - max performance, 3 - max quality #
gfx_building_quality 3; # gfx_building_quality , Set the quality of buildings. 0 - max performance, 3 - max quality #
gfx_water_quality 3; # gfx_water_quality , Set the quality of water. 0 - max performance, 3 - max quality #
gfx_shadow_quality 3; # gfx_shadow_quality , Set shadow quality. 0 - max performance, 3 - max quality #
gfx_tree_quality 3; # gfx_tree_quality , Set tree quality. 0 - max performance, 3 - max quality #
gfx_grass_quality 3; # gfx_grass_quality , Set grass quality. 0 - max performance, 3 - max quality #
gfx_terrain_quality 3; # gfx_terrain_quality , Set terrain quality. 0 - max performance, 3 - max quality #
gfx_unit_size 3; # gfx_unit_size , Set unit size. 0 - small, 3 - ultra #
gfx_fleet_size 2; # gfx_fleet_size , Set fleet size. 0 - small, 2 - large #
gfx_screen_space_reflections 2; # gfx_screen_space_reflections , Enable Screen Space Reflections, 0 - off, 3 - max quality #
gfx_gamma_setting 2; # gfx_gamma_setting , Set gamma correction #
gfx_brightness_setting 1.2; # gfx_brightness_setting , Set brightness #
gfx_screenshot_folder "./screenshots"; # gfx_screenshot_folder , Folder to where save screenshots relative to Empire directory #
gfx_gpu ""NVIDIA GeForce GTX 980""; # gfx_gpu , The GPU description #
gfx_effects_quality 3; # gfx_effects_quality , Set effects quality. 0 - max performance, 3 - max quality #
gfx_vignette false; # gfx_vignette , Enable vignette #
gfx_blood_effects true; # gfx_blood_effects , Enable Blood effects #
batter_meter false; # battery meter , Show battery status #
external_browser false; # external_browser , Use external browser for encylopaedia, internal browser if set to false #
porthole_3d false; # porthole_3d , If true, portholes in UI use 3d models. Otherwise use 2d images. #
camera_move_speed 100; # camera_move_speed , Set camera movement speed #
camera_turn_speed 5; # camera_turn_speed , Set camera turn speed #
default_camera_type 0; # default_battle_camera , default battle camera: 0-totalwar 1-rts 2-debug #
fix_res true; # fix_res , Forbid window resizing #
fix_window_pos true; # fix_window_pos , Forbid window repositioning #
mouse_wheel_sensitivity 50; # mouse_wheel_sensitivity , mouse wheel sensitivity: <0-100> default value = 50 #
invert_cam_x_axis false; # invert_camera_x_axis , invert camera tilting up/down #
invert_cam_y_axis false; # invert_camera_y_axis , invert camera panning left/right #
lock_cursor_to_window false; # lock_cursor_to_window , If true, cursor will be clamped to confines of game window #
show_selection_markers true; # show_selection_markers , Show the selection markers under the units #
show_path_markers true; # show_path_markers , Show paths in naval battles #
show_target_zones true; # show_target_zones , Show firing arcs etc #
show_projectile_trails true; # show_projectile_trails , Show projectile trails... #
ui_scale 1; # ui_scale , Scale of UI, 1 is default size. Can range between 0.5-2, 0.5 being half size and 2 being double size, but can only scale up if running 1440p or larger res #
ui_show_help_markers true; # ui_show_help_markers , Show/hide the markers that indicate various things such as disembark zones and bastions #
ui_telestration_always_on false; # ui_telestration_always_on , Enables telestration for single player (for if want to draw for replays, or videos, etc) #
ui_card_mode true; # ui_card_mode , Determines if card panel shown or minimised #
ui_radar_mode true; # ui_radar_mode , Determines if radar panel shown or minimised #
ui_radar_scale 1; # ui_radar_scale , Scale of battle radar #
ui_unit_tooltip_expand_mode 2; # ui_unit_tooltip_expand_mode <0|1|2>, 0 = never expand, 1 = delayed expand, 2 = always expand #
chat_window_pos_x 271; # chat_window_pos_x , chat windows position on screen #
chat_window_pos_y 27; # chat_window_pos_y , chat windows position on screen #
chat_window_width_scale 1; # chat_window_width_scale , chat windows dimensions on screen #
chat_window_height_scale 1; # chat_window_height_scale , chat windows dimensions on screen #
browser_window_pos_x -1; # browser_window_pos_x , browser windows position on screen #
browser_window_pos_y -1; # browser_window_pos_y , browser windows position on screen #
browser_window_width_scale -1; # browser_window_width_scale , browser windows dimensions on screen #
browser_window_height_scale -1; # browser_window_height_scale , browser windows dimensions on screen #
ui_land_unit_ids 0; # ui_land_unit_ids <0|1|2>, 0 = always, 1 = on mouse over, 2 = never #
ui_unit_id_scale 0; # ui_unit_id_scale , Sets scale of unit banners #
ui_mouse_scroll true; # ui_mouse_scroll , Allow/disallow scrolling of the map by putting the cursor at the edge of the screen #
battle_realism_mode false; # allow_battle_realism_mode , Imposes legendary difficulty settings on battle ui; no radar, reduced tooltip and banner information for enemies and restricted camera #
ui_onscreen_kb false; # ui_onscreen_kb , Enable on-screen keyboard for touch #
battle_threat_icons true; # battle_threat_icons , Show the threat of a unit on the unit id when a single unit is selected #
unit_info_expanded false; # unit_info_expanded , If true, unit info panel will show all stats #
unit_info_shown_in_battle false; # unit_info_shown_in_battle , If true, unit info panel is shown in battle #
alliance_faction_colours false; # alliance_faction_colours , If true, units in battles will be coloured based on allegiance to player rather than using their faction colours to make it easier to tell units apart #
default_skirmish true; # default_skirmish , If true, units in battle with skirmish will have it on by default #
default_run true; # default_run , If true, drag out orders (right click, alt+left, and shift right click drawing of paths) will run by default, otherwise will walk (default is run) #
default_guard_mode false; # default_guard_mode , If true, units in battle with skirmish will have it on by default #
default_locked_groups false; # default_locked_groups , If true, groups created in battle will default to locked formation groups. Otherwise will default to selection groups (default) #
battle_time_limit 60; # battle_time_limit , Sets the time (in minutes) for each battle. -1 for unlimited #
battle_difficulty 1; # battle_difficulty , Sets the handicap for battles. Positive gives advantage. -2 is vhard, -1 is hard, 0 normal, 1 easy #
autoresolve_difficulty 0; # autoresolve_difficulty , Sets the handicap for battles that are autoresolved. Positive gives advantage. -2 is vhard, -1 is hard, 0 normal, 1 easy #
campaign_difficulty 1; # campaign_difficulty , Sets the handicap for campaigns. Positive gives advantage. -2 is vhard, -1 is hard, 0 normal, 1 easy #
battle_advice_level 2; # battle_advice_level , Sets advice level in the battle game #
campaign_advice_level 0; # campaign_advice_level , Sets advice level in the campaign game #
advisor_mode 2; # advisor_mode , Sets Advisor options. 0 - text only, 1 - audio only, 2 - text and audio both #
adc_enabled true; # adc_enabled , Determines if aide de camp is enabled #
campaign_time_limit -1; # campaign_time_limit , Sets the time (in minutes) for each round of the campaign. -1 for unlimited #
show_cpu_moves_level 1; # show_cpu_moves_level , Sets level of viewing ai movement on the campaign map. 0 - only interactions with player pieces are shown; 1 - limited additional ai movement shown (enemy pieces, movement in your regions, movement in sea regions you have any control over); 2 - all visible movement shown #
automanage_regions false; # automanage_regions , Let the AI manage taxes etc in players regions #
ui_faction_symbols 2; # ui_faction_symbols , Controls the display of the settlement icon (0 is off, 1 is show on hold space, 2 is locked on all the time) #
ui_settlement_name 2; # ui_settlement_name , Controls the display of the settlement name (0 is off, 1 is show on hold space, 2 is locked on all the time) #
ui_wall_strength 1; # ui_wall_strength , Controls the display of the wall strength icon (0 is off, 1 is show on hold space, 2 is locked on all the time) #
ui_resource_icons 1; # ui_resource_icons , Controls the display of resource icons next to the settlement icon (0 is off, 1 is show on hold space, 2 is locked on all the time) #
ui_governor_icon 1; # ui_governor_icon , Controls the display of the governor icon next to the resource icons (0 is off, 1 is show on hold space, 2 is locked on all the time) #
ui_commander_rank 2; # ui_commander_rank , Controls the display of the bar beneath the army icon which shows commander rank and army size (0 is off, 1 is show on hold space, 2 is locked on all the time) #
ui_stance_icon 2; # ui_stance_icon , Controls the display of the stance icon beneath the army info bar (0 is off, 1 is show on hold space, 2 is locked on all the time) #
ui_supplies_icon 1; # ui_supplies_icon , Controls the display of the supplies icon (0 is off, 1 is show on hold space, 2 is locked on all the time) #
ui_battle_faction_symbol 2; # ui_battle_faction_symbol , Controls the display of the settlement icon (0 is off, 1 is show on hold space, 2 is locked on all the time) #
ui_battle_commander_icon 2; # ui_battle_commander_icon , Controls the display of the settlement icon (0 is off, 1 is show on hold space, 2 is locked on all the time) #
ui_battle_unit_class 1; # ui_battle_unit_class , Controls the display of the settlement icon (0 is off, 1 is show on hold space, 2 is locked on all the time) #
ui_battle_unit_strength 1; # ui_battle_unit_strength , Controls the display of the settlement icon (0 is off, 1 is show on hold space, 2 is locked on all the time) #
ui_battle_unit_morale 1; # ui_battle_unit_morale , Controls the display of the settlement icon (0 is off, 1 is show on hold space, 2 is locked on all the time) #
ui_battle_unit_ammunition 1; # ui_battle_unit_ammunition , Controls the display of the settlement icon (0 is off, 1 is show on hold space, 2 is locked on all the time) #
ui_battle_unit_fatigue 1; # ui_battle_unit_ammunition , Controls the display of the settlement icon (0 is off, 1 is show on hold space, 2 is locked on all the time) #
multithreaded_model_enabled true; # multithreaded_model_enabled , Run the battle model on a separate thread #
battle_camera_shake_enabled true; # battle_camera_shake_enabled , Enable battle camera shake effects #
subtitles true; # subtitles , Display subtitles during movies #
force_large_armies_enabled false; # force_large_armies_enabled , If true, will override limits for custom battle so can have as many large armies as want. However, there is a high chance of lag/crashing with too many units that a lot of machines cannot handle. #
sound_setting_version 2; # sound_setting_state , Version of current audio settings to handle reseting some default values between updates #
sound_master_volume 100; # sound_master_volume , master sound volume 0-100 #
sound_music_volume 100; # sound_music_volume , music sound volume 0-100 #
sound_advisor_volume 100; # sound_advisor_volume , advisor sound volume 0-100 #
sound_vo_volume 100; # sound_vo_volume , vo sound volume 0-100 #
sound_sfx_volume 100; # sound_sfx_volume , sfx sound volume 0-100 #
sound_previous_master_volume 100; # sound_master_previous_volume , Last modified sound value #
sound_previous_music_volume 100; # sound_music_previous_volume , Last modified sound value #
sound_previous_advisor_volume 100; # sound_previous_advisor_volume , Last modified sound value #
sound_previous_vo_volume 100; # sound_previous_vo_volume , Last modified sound value #
sound_previous_sfx_volume 100; # sound_master_previous_volume , Last modified sound value #
sound_master_enabled true; # sound_master_enabled , master sound enabled #
sound_music_enabled true; # sound_music_enabled , music sound enabled #
sound_advisor_enabled true; # sound_advisor_enabled , advisor sound enabled #
sound_vo_enabled true; # sound_vo_enabled , vo sound enabled #
sound_sfx_enabled true; # sound_sfx_enabled , sfx sound volume enabled #
audio_speaker_configuration 0; # audio_speaker_configuration , 0 = 2.0 Speakers, 1 = 2.0 Headphones, 2 = 5.1, 2 = 7.1 #
audio_quality 0; # audio_quality , 0 = high(default), 1 = low #
audio_mute_in_background true; # audio_mute_in_background , Mute game audio when not in focus #
audio_sink_type 0; # audio_sink_type , 0 = detect, 1 = XAudio2, 2 = DirectSound #
voice_chat_enable true; # voice_chat_enable , Enables VOIP functionality in Steam. (default = true) #
voice_chat_microphone_gain 100; # voice_chat_microphone_gain , voice_chat_microphone_gain (0-100). #
voice_chat_microphone_gain_boost true; # voice_chat_microphone_gain_boost , Boost microphone gain. #
voice_chat_volume 100; # voice_chat_volume , Voice chat volume (0-100). #
voice_chat_transmit_only_when_key_pressed true; # voice_chat_transmit_only_when_key_pressed , voice_chat_transmit_only_when_key_pressed (otherwise always trasnmitting). #
bink_use_thread true; # bink_use_thread , tells bink to use asynchronous update, increased performance on some systems, decreased on others. (default = true) #
number_of_threads 0; # number_of_threads , Set the number of threads <= 0 - automatic, >0 = explicit number #
number_of_threads_for_campaign_pathfinder_cache -32; # number_of_threads_for_campaign_pathfinder_cache , Set the number of threads to be used for the campaign pathfinder cache. This is independent from and additional to the number_of_threads < 0 - automatic up to the specified number, >=0 = explicit number #
campaign_camera_edge_scroll_delay 0.2; # campaign_camera_edge_scroll_delay , Set the number of seconds of delay between the mouse cursor entering the edge-scroll zone on the campaign map the camera starting movement. #
campaign_zocs_always_shown_for_selected_force false; # campaign_zocs_always_shown_for_selected_force , Always displays the zone of control for the selected force, not just when the mouse is over it. #
proximity_fading false; # proximity_fading , When enabled, entities will automatically fade out as get close to them rather than clipping with camera. #
autosave_to_disk_and_cloud true; # autosave_to_disk_and_cloud , Save a copy of autosaves to the cloud #
twitch_remember_account true; # twitch_remember_account , Determines whether game should remember twitch account #
twitch_user_name ""; # twitch_user_name , Twitch account user name that is remembered #
twitch_user_password_encrypted ""; # twitch_user_password_encrypted , Twitch account password that is remembered and encrypted #
twitch_stream_title "Total War: Thrones"; # twitch_stream_title , Title of stream show on website for viewers #
twitch_server_name ""; # twitch_server_name , Name of ingest server to use for twitch. If non will use default as dictated by twitch #
twitch_game_volume 1; # twitch_game_volume , Volume of system to be sent through twitch stream (0-1) #
twitch_mic_volume 1; # twitch_mic_volume , Volume of microphone to be sent through twitch stream (0-1) #
twitch_fps 30; # twitch_fps , Twitch frames-per-second for broadcast (10-60) #
twitch_bitrate 1500; # twitch_bitrate , Twitch streaming bit rate, max kbps (230 - 3500) #
controller_selection_precision 10; # controller_selection_precision , Set how accurate the cursor position needs to be to activate game objects and UI: 0 - 50 #

CA_Matthew

Pre-made file attached.