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Home› A Total War Saga: Thrones of Britannia› Thrones of Britannia Support› Crashes

User Info RequiredTOB Loading and then sync issue, Game wont start

Ivanblack1993Ivanblack1993 Registered Users Posts: 3
edited May 2018 in Crashes
Game wont start, says it is loading and then syncs and doesn't load up.

I have tried to install all of the redistributables in the game files - didn't work
I have reinstalled the game - Didn't work

I have reinstalled my graphics drivers, didn't work


I have reinstalled Steam, repaired my steam library and deleted the download cache - didn't work


Please can you help.
Post edited by Shieldhero90 on
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Comments

  • Az101Az101 Registered Users Posts: 5
    I have exactly the same issues and have done the same in trying to fix it. No crashes at all, just tries to launch, then syncs then goes back to ready to play.

    Will we get an update on this from an admin/dev? this is not affecting one or two people, it is affecting hundreds.
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  • Az101Az101 Registered Users Posts: 5
    tried launching the Thrones.exe and it does the trying to sync then ready to play business. I then tried Launcher.exe and get 'program cant start because MSVCP120.dll is missing'
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  • Shieldhero90Shieldhero90 Registered Users, Moderators, CA Staff Mods, CA Staff Posts: 1,053
    Hi @Ivanblack1993

    I want to apologise that this is occurring for you, we have passed this along to our QA team and are actively investigating this issue.

    In the mean time would it be possible for you to provide us with the following files so it can assist with our investigation:

    DXdiag: http://forums.totalwar.com/discussion/173597/how-to-find-your-dxdiag
    Preferences Script: https://forums.totalwar.com/discussion/173599/how-to-find-your-preference-script-file#latest
    Modified Log: http://forums.totalwar.com/discussion/173602/how-to-find-your-modified-log-file

    Kind Regards,

    CA_Nate
    Forum Terms & Conditions

    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.
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  • VendllinVendllin Registered Users Posts: 8
    Az101 said:

    tried launching the Thrones.exe and it does the trying to sync then ready to play business. I then tried Launcher.exe and get 'program cant start because MSVCP120.dll is missing'

    I get the same thing. Ive tried tons of stuff here on this forum, but sadly nothing works for me.

    Guess we`ll have to wait for the developers to get a fix out..
    Flag · Disagree Agree
  • Ivanblack1993Ivanblack1993 Registered Users Posts: 3
    Thanks for getting back to me Nate,

    I have attached my Dxdiag file.

    However I don't have a preference script or Modified log as there is no folder in "The Creative Assembly" for Thrones of Britannia, the only folder I have in there is for Shogun 2 which I have been playing recently.
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  • Ivanblack1993Ivanblack1993 Registered Users Posts: 3
    Hi guys,

    I have solved the issue, I downloaded a driver today from AMD Radeon for my graphics card R9 200 version 18.4.1.

    Upon reverting my graphics card driver to version 18.2.1 the issue resolved itself and the game is now loading.
    Flag · Disagree Agree
  • VendllinVendllin Registered Users Posts: 8
    CA_Nate said:

    Hi @Ivanblack1993

    I want to apologise that this is occurring for you, we have passed this along to our QA team and are actively investigating this issue.

    In the mean time would it be possible for you to provide us with the following files so it can assist with our investigation:

    DXdiag: http://forums.totalwar.com/discussion/173597/how-to-find-your-dxdiag
    Preferences Script: https://forums.totalwar.com/discussion/173599/how-to-find-your-preference-script-file#latest
    Modified Log: http://forums.totalwar.com/discussion/173602/how-to-find-your-modified-log-file

    Kind Regards,

    CA_Nate

    I did the same thing as Ivan here! but I downloaded the driver from the website ( I have a Nvidia GTX 1080) and installed it "manualy", and not through the Nvidia Experience aoftware and now the game is launching for me aswell!
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  • TheodoreTheodore Registered Users Posts: 91
    edited May 2018
    I have the exact same issue with both thrones of Britannia and Attila. I am certain there is something wrong with the launcher file on both. There is no folder for Britannia.
    Post edited by Theodore on
    By the way, China's warring states period would make an ideal setting for a total war game.http://en.wikipedia.org/wiki/Warring_States_period
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  • TheodoreTheodore Registered Users Posts: 91
    Ivanblack1993 said:

    Hi guys,

    I have solved the issue, I downloaded a driver today from AMD Radeon for my graphics card R9 200 version 18.4.1.

    Upon reverting my graphics card driver to version 18.2.1 the issue resolved itself and the game is now loading.

    How did you "revert" it?
    By the way, China's warring states period would make an ideal setting for a total war game.http://en.wikipedia.org/wiki/Warring_States_period
    Flag · Disagree Agree
  • Az101Az101 Registered Users Posts: 5
    I have had no luck changing gfx drivers, I have tried about 6 diff versions going back a year or so. tried every other fix mentioned, still tries to sync then goes back to ready to play.
    Flag · Disagree Agree
  • scrapironflotillascrapironflotilla Registered Users Posts: 3
    I'm having the same problem described here. Had it with Attila too recently, but R2 and ETW still work fine.
    Haven't been able to boot the game to get the script or log but here's my dxdiag.
    Flag · Disagree Agree
  • Shieldhero90Shieldhero90 Registered Users, Moderators, CA Staff Mods, CA Staff Posts: 1,053
    Hi everyone,

    I want to apologise that the launcher issue has been occurring for you. Would it be possible for you to attempt the below steps and then reply here if the issue persists:

    Clean Graphics Driver Installer Walkthrough
    1. Download latest drivers or Drivers you requested from AMD.com for OS
    2. When you’ve installed the software, make sure that after the software opens you tick the “Keep software up to date” check box.
    3. Click Local Driver, then click custom install
    4. Bottom right of the screen click the “Clean Install” button
    5. A prompt will appear stating that PC will restart after all drivers have been removed
    6. Once the PC has restarted, the AMD software will automatically start up and begin to install the driver you originally downloaded.

    Windows 10 Clean Install
    1. Control Panel -> Programs and Features -> Nvidia Windows Display Drivers
    2. Change and remove button -> Confirm uninstall - > Reboot
    3. Nvidia Site -> Install required Drivers
    Windows 7/8.1
    1. Control Panel -> Add/ Remove Programs -> Select Nvidia Windows Display Drivers
    2. Click Change/ Remove or Add/ Remove -> Confirm Uninstallation
    3. Reboot PC after completion and when prompted
    4. Nvidia Site -> Install required drivers
    Kind Regards,

    CA_Nate
    Forum Terms & Conditions

    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.
    Flag · Disagree Agree
  • TheodoreTheodore Registered Users Posts: 91
    CA_Nate said:

    Hi everyone,

    I want to apologise that the launcher issue has been occurring for you. Would it be possible for you to attempt the below steps and then reply here if the issue persists:

    Clean Graphics Driver Installer Walkthrough

    1. Download latest drivers or Drivers you requested from AMD.com for OS
    2. When you’ve installed the software, make sure that after the software opens you tick the “Keep software up to date” check box.
    3. Click Local Driver, then click custom install
    4. Bottom right of the screen click the “Clean Install” button
    5. A prompt will appear stating that PC will restart after all drivers have been removed
    6. Once the PC has restarted, the AMD software will automatically start up and begin to install the driver you originally downloaded.

    Windows 10 Clean Install
    1. Control Panel -> Programs and Features -> Nvidia Windows Display Drivers
    2. Change and remove button -> Confirm uninstall - > Reboot
    3. Nvidia Site -> Install required Drivers
    Windows 7/8.1
    1. Control Panel -> Add/ Remove Programs -> Select Nvidia Windows Display Drivers
    2. Click Change/ Remove or Add/ Remove -> Confirm Uninstallation
    3. Reboot PC after completion and when prompted
    4. Nvidia Site -> Install required drivers
    Kind Regards,

    CA_Nate
    My driver is fully up to date. I could not complete these steps because there is no "local driver" to select, nor clean install button.

    Click Local Driver, then click custom install
    Bottom right of the screen click the “Clean Install” button

    I am certain there is something wrong with the launcher file, on both Attila an Britannia.
    By the way, China's warring states period would make an ideal setting for a total war game.http://en.wikipedia.org/wiki/Warring_States_period
    Flag · Disagree Agree
  • fappinhofappinho Registered Users Posts: 5
    edited May 2018
    Having the same issue. I have already updated my video driver (AMD), updated Windows (10, 64 bits), reinstalled the game, verified the game cache on Steam, desinstalled all older versions of the Microsoft C++ thing, except the 2017 version... but nothing seems to work.

    Before I desinstalled the Microsoft C++ thing I could actually start the launcher with no problems, but when I clicked "Play" the launcher would be gone and nothing would happen.

    What I do is:
    1) Start steam
    2) Click"Play" on steam
    3) Nothing happens

    EDIT: Now I can launch the launcher, but when I click "Play" on the launcher it just disappears and then nothing happens.
    So:
    1) Start Steam
    2) Click "Play" on Steam
    3) Launcher starts normally
    4) Click "Play" on launcher
    5) Launcher disappears and nothing happens


    EDIT: added an updated DxDiag file. If there's anything else I need/can provide to help solve this, please tell me.
    Post edited by fappinho on
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  • BloodQ22BloodQ22 Registered Users Posts: 1
    Mine does not work ether it says launching, Syncing, then nothing has anyone found any other fixes because I have tried everything talked about so far and nothing works
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  • KreiziKreizi Registered Users Posts: 3
    Still 2019 and the problem where i start the game, launcher appears and i click on play but nothing happens it just dissapears.I've done so many things from the comments you've all posted.
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  • BillyRuffian#6250BillyRuffian#6250 Registered Users, Moderators, Knights Posts: 41,073
    Kreizi said:

    Still 2019 and the problem where i start the game, launcher appears and i click on play but nothing happens it just dissapears.I've done so many things from the comments you've all posted.

    This sounds more like the recent launcher issue.
    Try deleting the Launcher foldler in Appdata\Roaming\The Creative Assembly.
    "He uses statistics as a drunken man uses lamp-posts - for support rather than illumination." (Andrew Lang)

    |Takeda| Yokota Takatoshi

    Forum Terms and Conditions: - https://forums.totalwar.com/discussion/172193/forum-terms-and-conditions#latest

    "We wunt be druv". iot6pc7dn8qs.png
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  • KreiziKreizi Registered Users Posts: 3
    edited May 2019

    This sounds more like the recent launcher issue.
    Try deleting the Launcher foldler in Appdata\Roaming\The Creative Assembly.


    I deleted TCA from Roaming and when i start the game, the same thing happens.
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