User Info RequiredI'm having a crash on startup !!! Can someone help me?

ducanhit97

dge1

Moving to the support forum. The Support team will need additional information if you can do it, particularly your dxdiag.

Use this link as a guide:

https://forums.totalwar.com/discussion/217703/please-read-if-you-experience-a-crash-hang-freeze#latest

ducanhit97

I have attached the dxdiag and preferences file in here. Thank you for answering me ! I really want to play Saga. I've been waiting so long and I don't want to miss it.

ducanhit97

Sorry i also have minidump files. But I can't upload it. I don't know why so.

CnConrad

Plan on waiting till tomorrow they are a UK Dev team and noone will see it till tomorrow.

dge1

ducanhit97 said:

Sorry i also have minidump files. But I can't upload it. I don't know why so.

Same as the replay process if it fails to upload on a 'drag & drop'. "Zip" it first then attach though the Comments box. The forum is very difficult to work with right now so don't feel bad.

ducanhit97

Don't worry ! I can wait a few days to be playing. Of course I hope it will be fixed soon.
That's minidump files.
https://drive.google.com/open?id=1_zh5W7CGcdO8DkfSUS4KMNWQLtEa72-7

ducanhit97

Helllo ! I just want to know that my problem has been confirmed. And you're trying to fix it. Thanks !

Astraeus#6689

If it's seconds into clicking play on the launcher, use Microsoft VC++ for your OS ie vc_redist.x64.exe

last but one from the bottom, not foolproof but it often fixes such in seconds.

Astraeus#6689

visualstudio.com/downloads/

ducanhit97

Can someone answer me, user info ? I just want to know about my problem. I can wait but I need to confirm that you are still solving it.

Shieldhero90

Hi @duncanhit97

When it comes to the files required would it be possible for you to provide us with them .zipped if there are upload issues.

Kind Regards,

CA_Nate