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Leaderboard points reset bug - is it still happening in the Aye Aye Patch?

CA_DuckCA_Duck Posts: 1,447Registered Users, CA Staff
edited November 2018 in Multiplayer
Hi,

So with the new Aye Aye patch, we investigated what may have caused the leaderboard points to reset and our programmer found an issue where points would be set to a default value. Now that particular error is fixed, but as we've never managed to reproduce the issue internally, we have no way of knowing whether the issue as a whole is completely fixed. Hence why it wasn't mentioned in the patch notes.

So I have a request for our Quick Battlers. Could you keep an eye on your leaderboard points and let us know if you see a points drop that is larger than 5%, please? That way we can know whether we need to make another attempt at fixing the issue.

Thank you!
Duck
Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.

Comments

  • GerryGamer7GerryGamer7 Munich, Bavaria | GermanyPosts: 388Registered Users
    @CA_Duck

    Thank you for your interest. My third QB game yesterday froze, then the game itself crashed. I checked my connection right afterwards: >75MB/sec. Restarted the game and a warning appeared. Checked the ladder.

    Lost all of my 34 wins! This happened also in February when I lost all of my 85 wins. But not the points in both cases. I never alt-tab out of the game, with my win-percentage there would be no advantage gained anyways. :#

    Imagine this happens to Slade_X and he loses more than 2K wins. Just wanted to let you know. Thx

    MAKE RECORDS MODE THE DEFAULT MODE FOR RANKED GAMES. Period.
    No matter how negative i may sound, i love three kingdoms.
  • The_real_FAUSTThe_real_FAUST Posts: 221Registered Users
    edited November 2018
    Hi Duck,

    I played a QB game today, Faust vs Thunderbird.

    I won the game, but I lost 23,000 Points on the ladder.

    I went from 62 to 4733.

    Slightly over 5%.

    Clearly unhappy.
  • RiggsenRiggsen Member Posts: 2,598Registered Users
    edited November 2018
    This happened to me about 3-4 weeks ago, its a real kick in the guts. One win took me from ~58500 (top 20-30) to ~33000 (rank 5000).

    Was hoping it was fixed this patch so no one else had to deal with this. :cry:

    I’m back in the top 200 but its taken a long time.
    "CA WHY U NU UNPOOP GAME" (Dank TW meme of 2011)
  • The_real_FAUSTThe_real_FAUST Posts: 221Registered Users
    Damm sorry to hear that man, sounds bad but I'm kinda glad its not just me who's had this. So frustrating its not fixed.

    Ill see you on the slow grind back up there I guess!
  • RiggsenRiggsen Member Posts: 2,598Registered Users
    If its any consolation, Lotus Moon had the same thing happen and he’s back at #2. He’s a lot better than me though! :lol:

    Not much of a silver lining, but it does help you take it less seriously and while you’re low rank you can muck around with different builds and factions you wouldn’t normally use.

    Still hope it gets fixed sooner rather than later, and I’m glad its a priority for CA.
    "CA WHY U NU UNPOOP GAME" (Dank TW meme of 2011)
  • ystyst Posts: 6,069Registered Users
    edited November 2018
    Yep just got hit too lol, lucky this isnt war 3, else ill be super ****. Dropped from 4 to 25, couple thousand points worth. ery common bug still unfix.

    Lost cause really, i recommend a new set of leaderboard for war 3. PLS DONT USE the same codes or whatever, we know its broken, just give us a fresh board thats free of these stupid bugs. Found match bug STILL going. Any avg player wouldve gave up on such mp system tbh.



    Anyway how mine happened, games about to end, opponent disconnected(ppl still cable pull im assuming), waiting for opponent box pops up, timer ends.

    Defeat.

    Lucky thisison new patch, so im happy to play few hundred more games till liz patch but really. Im ptty sure this annoys so many players in the mp community
    Post edited by yst on
    https://imgur.com/a/Cj4b9
    Top #3 Leaderboard on Warhammer Totalwar.
    Unit stats compare courtesy of Seal62 https://total-war-unit-compare.herokuapp.com/
  • The_real_FAUSTThe_real_FAUST Posts: 221Registered Users
    edited November 2018
    Duck are there any plans to have leaderboards refresh in time periods, like every 6 months or so?

    Would lessen the impact of this and also keep the ranked system fresh.
    Post edited by The_real_FAUST on
  • Lotus_MoonLotus_Moon Posts: 7,768Registered Users

    Duck are there any plans to have leaderboards refresh in time periods, like every 6 months or so?

    Would lessen the impact of this and also keep the ranked system fresh.

    I do support ladder reset every 3 months, but it would be worse if this bug does not get fixed actually since if you get hit with it near the end of the cycle there is no way you could climb up to the top before the reset.

    I been hit with it 4 times now and all 4 times i was in top 3 when i got hit, dropped 20k points 3 times and 2k once it ONLY happened after i won the game.
  • Disposable HeroDisposable Hero Posts: 3,714Registered Users
    Not that I really care about ladder, but it could be a bit dangerous too with resets as it can push people to burn out...

    Another thing that could be nice is if we have a persistent ladder (without bugs) that has some point decay if you don't play a certain number of games in a certain time period. Just to encourage people to put their ELO at stake and give people coming from behind a chance.
  • The_real_FAUSTThe_real_FAUST Posts: 221Registered Users

    Not that I really care about ladder, but it could be a bit dangerous too with resets as it can push people to burn out...

    Another thing that could be nice is if we have a persistent ladder (without bugs) that has some point decay if you don't play a certain number of games in a certain time period. Just to encourage people to put their ELO at stake and give people coming from behind a chance.

    Ahh that is a better solution to my proposal, I like that.
  • RiggsenRiggsen Member Posts: 2,598Registered Users
    I think a reset is better. Scores get pretty inflated after a while.
    "CA WHY U NU UNPOOP GAME" (Dank TW meme of 2011)
  • Lotus_MoonLotus_Moon Posts: 7,768Registered Users
    edited November 2018
    @CA_Duck can confirm just went from rank 10 on funky_monkey account to rank 18000 after a win i can pin point the exact game from todays stream that it happened on, it was me using WE's and auto generating an army i was against HE's.

    And my wins got reset to 0 (on 4 now) but yeah they got reset also.
    Post edited by Lotus_Moon on
  • The_real_FAUSTThe_real_FAUST Posts: 221Registered Users
    Seems to be pretty common at the moment, if not more common than before no?
  • Slade_XSlade_X Posts: 117Registered Users
    my game still crashes when i'm looking at the post battle summery. I assume my opponent alt F4's after the game has finished, but because i'm still in the after game lobby, my game just disappears (like i alt F4'd). When i reload the game, i get the warning, and the points loss, even though i won. this is frustrating.
  • ystyst Posts: 6,069Registered Users
    edited November 2018
    Slade_X said:

    my game still crashes when i'm looking at the post battle summery. I assume my opponent alt F4's after the game has finished, but because i'm still in the after game lobby, my game just disappears (like i alt F4'd). When i reload the game, i get the warning, and the points loss, even though i won. this is frustrating.

    I can 100% confirm this as it hit me on the exact same scenario as well.

    This is so much worse than draw kite, as ure given a lost here. Ill gladly let them draw kite if i know they gonna drop hack or something.
    https://imgur.com/a/Cj4b9
    Top #3 Leaderboard on Warhammer Totalwar.
    Unit stats compare courtesy of Seal62 https://total-war-unit-compare.herokuapp.com/
  • Slade_XSlade_X Posts: 117Registered Users
    @yst,

    one of the lads on the discord site said it has something to do with having old (format) replays saved in your folder.
    So either move or delete them.

    I've taken his advice, so will let you know if that fixed the problem.

  • ystyst Posts: 6,069Registered Users
    edited November 2018
    Slade_X said:

    @yst,

    one of the lads on the discord site said it has something to do with having old (format) replays saved in your folder.
    So either move or delete them.

    I've taken his advice, so will let you know if that fixed the problem.

    I heard and tried. My replay folder has 0 replays, i removed all of them. Cept for the auto replay save, ill go nuts if i need to remove them every match lol. Still get the occasional one or two drop loses. I dont mind this happening that much, but will be seriously **** if war 3 uses and same garbage mp system we having now.

    Please, please make a simple usable bug free ladder. This one infested with sudden win wipes, wins turning into lose. I know its extremely difficult to pinpoint exactly how it happen, must be why CA having such a bad time not knowing where the problem lies.

    Its not like we can know for sure what exactly happens either as players. Its just a winning/losing screen when game ends and thats it. Theres nothing we can give.




    Im all for ladder reset if all these problem can be permanently solved
    https://imgur.com/a/Cj4b9
    Top #3 Leaderboard on Warhammer Totalwar.
    Unit stats compare courtesy of Seal62 https://total-war-unit-compare.herokuapp.com/
  • Slade_XSlade_X Posts: 117Registered Users
    yeah, can confirm this dosent work
    just happened again
    lost 2 games in 80 matches and down 40 places...
    Any decent multiplayer knows the ladder is a joke.
    But still, it annoys me that i take loss every time i win, and my opponent rage quits...
    any chance of sorting out this shambles CA?

    Otherwise, multiplayer balance is fantastic right now (with the exception of V counts) and i love the game!
    thanks for all your hard work...


  • ystyst Posts: 6,069Registered Users
    Slade_X said:

    yeah, can confirm this dosent work
    just happened again
    lost 2 games in 80 matches and down 40 places...
    Any decent multiplayer knows the ladder is a joke.
    But still, it annoys me that i take loss every time i win, and my opponent rage quits...
    any chance of sorting out this shambles CA?

    Otherwise, multiplayer balance is fantastic right now (with the exception of V counts) and i love the game!
    thanks for all your hard work...


    I second this, mp balance have been better, a lot better than what it was. Its just the ladder system can be abit annoying, we all know its nothing but a digital number, points and ranking. But sadly thats like the only return/incentive that mp offered lol. To know its completely bugged its not a good feeling.

    Dont really mind tho at this stage, im completely devastated by the closing of arena so this is nothing compared to it. Shame really, so sad seeing them shutting down totalwar arena when I just reach tier 10 only 4 days prior their announcement. Devastated, was a very, very fun game.

    Is there any realistic fix to this? one that works and solv these bugs permanently?

    Would a new set of codes and reset solve this? Theres been at least 2-3 resets in war 1, so far 0 on war 2 that i know of.
    https://imgur.com/a/Cj4b9
    Top #3 Leaderboard on Warhammer Totalwar.
    Unit stats compare courtesy of Seal62 https://total-war-unit-compare.herokuapp.com/
  • Slade_XSlade_X Posts: 117Registered Users
    @CA_Duck

    Not sure entirely when it happened, but since playing last Sunday evening, i have lost just over 20,000 points and 4250 places....

    So i can confirm the bug is still happening.

    As i've said before, yes i like to progress on the ladder, but ultimately, i just like krumpin gitz in QB for fun, particularly those pointy eared gitz..... so i will still be playing.

    But really, this is the 3 or 4th time i have been hit with this bug...... not to mention the "new" bug.

    Please keep up your efforts to fix these problems.



  • WitchbladeWitchblade Posts: 330Registered Users
    Slade_X said:

    my game still crashes when i'm looking at the post battle summery. I assume my opponent alt F4's after the game has finished, but because i'm still in the after game lobby, my game just disappears (like i alt F4'd). When i reload the game, i get the warning, and the points loss, even though i won. this is frustrating.

    Make sure your graphics card is up-to-date and never click 'next' before you see the post-battle timer. That worked for me. I went from rank 7 to rank 7k or whatever a few months ago due to this.
  • RiggsenRiggsen Member Posts: 2,598Registered Users
    edited December 2018
    Got the rank drop yet again today, was just back in the top 100 too. Now rank 5320 lol. Suggest full overhaul of this 90s mp system for WH3, need cap point, proper MMR, and this stupid bug fixed! Its worth spending the resources on - the series deserves proper MP features!
    "CA WHY U NU UNPOOP GAME" (Dank TW meme of 2011)
  • ystyst Posts: 6,069Registered Users
    lol.... again

    This is the most severe drop Ive had in warhammer history. I got reset about 2-3 times in war 1 with my stats completely wiped out, but that was in the course of around 6 months each.

    This 2 months ive very consistent win drops than i ever had this 3 yrs, theres a severe drop bug going on.

    I dont even know what data to give u guys. Win a game, click end, dropped and lost points
    https://imgur.com/a/Cj4b9
    Top #3 Leaderboard on Warhammer Totalwar.
    Unit stats compare courtesy of Seal62 https://total-war-unit-compare.herokuapp.com/
  • kiruxa2811kiruxa2811 Posts: 55Registered Users
    Crash dumps of this issue would help to solve it. If someone has them, sent it to CA_Duck.

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