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Home› Three Kingdoms Support Forum› Crashes

ClosedCRASHING Randomly mid battle or on the map

tommythecommietommythecommie Registered Users Posts: 1
edited October 2019 in Crashes
Bought this game yesterday cant play 15 min strait without crashing to the desktop.

ITS UNPLAYABLE

I have tried everything (settings, driverupdate, underclocking, clean install....) all the tips on the internet but nothing helped its keeps on crashing Randomly.
I tried a new campaign, solo Gameplay but still it crashes.
No mods are installed.

Please fix this

Build number
v1.2.3 10837.1733304

Post edited by CA_Vix on
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  • CA_VixCA_Vix Registered Users, Moderators, CA Staff Mods, CA Staff Posts: 432
    edited September 2019
    tommythecommie said:

    Bought this game yesterday cant play 15 min strait without crashing to the desktop.

    ITS UNPLAYABLE

    I have tried everything (settings, driverupdate, underclocking, clean install....) all the tips on the internet but nothing helped its keeps on crashing Randomly.
    I tried a new campaign, solo Gameplay but still it crashes.
    No mods are installed.

    Please fix this

    Build number
    v1.2.3 10837.1733304

    Hi there,

    Thanks for your post. I'm sorry to hear you're having issues in game!

    I'll take a look at the crash minidump files and see if I can find out more information on what's going on.

    In the meantime, can you try running the game in a smaller resolution, such as 1920x1080, and running graphics at Medium? Let me know if that makes a difference.

    Another thing I'd like you to try, just in case, is running Windows System File Checker to verify that it's definitely not your PC. Details of how to do this can be found here: https://support.microsoft.com/en-gb/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

    Let me know how it goes. I'd like to help as best I can :)

    Cheers,

    Vix
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  • tommythecommietommythecommie Registered Users Posts: 1
    Ok i tried everything above.
    File check was fine, no problems.
    No bother. I went for a refund.
    I'll get the game in 1-2 years again wenn everything's fixed.
    Flag · Disagree Agree
  • CA_VixCA_Vix Registered Users, Moderators, CA Staff Mods, CA Staff Posts: 432
    tommythecommie said:

    Ok i tried everything above.
    File check was fine, no problems.
    No bother. I went for a refund.
    I'll get the game in 1-2 years again wenn everything's fixed.

    Hi there,

    I'm sorry to hear this but completely understand. I'm sorry we couldn't resolve your issue but as always, we thank you for posting. Please do not hesitate to contact us in future!

    All the best,

    Vix
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