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Empire TW sound problem!

I can only get this game to work when I disable the sound from the settings on my laptop! Every other time it fails to load!

How can I fix this going forward because I can't fight the battles and stuff with no sound would make if difficult!

Please bare in mind I'm hopeless with this kind of stuff as I'm a console gamer mainly and only ever use the laptop to play Rome tw and football manager.

I'd need the solution explained to me like I was 5 years old not 39!
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