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Categories

Pre-Battle Screen crashing monitors.

gjknutsengjknutsen Registered Users Posts: 5
edited January 23 in Technology
[CODE]
------------------
System Information
------------------
Time of this report: 1/22/2020, 23:40:32
Machine name: DESKTOP-KFO9THS
Machine Id: {FECF71C7-8A7B-4BB3-A45A-BDA0FC65D71A}
Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: MS-7B24
BIOS: 2.31 (type: UEFI)
Processor: Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz (6 CPUs), ~2.8GHz
Memory: 32768MB RAM
Available OS Memory: 32634MB RAM
Page File: 4926MB used, 29755MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Display Tab 3: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1080 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 1080 Ti
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1B06&SUBSYS_376B1458&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 27444 MB
Dedicated Memory: 11127 MB
Shared Memory: 16317 MB
Current Mode: 1920 x 1080 (32 bit) (144Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.648438,0.332031), Green(0.326172,0.624023), Blue(0.157227,0.057617), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: Acer XF270H B
Monitor Id: ACR064D
Native Mode: 1920 x 1080(p) (143.992Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce13a81bcfac4a48\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce13a81bcfac4a48\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce13a81bcfac4a48\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce13a81bcfac4a48\nvldumdx.dll
Driver File Version: 26.21.0014.4187 (English)
Driver Version: 26.21.14.4187
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 12/23/2019 7:00:00 PM, 961960 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-5846-11CF-B367-65171BC2D735}
Vendor ID: 0x10DE
Device ID: 0x1B06
SubSys ID: 0x376B1458
Revision ID: 0x00A1
Driver Strong Name: oem13.inf:0f066de35d9aeff6:Section094:26.21.14.4187:pci\ven_10de&dev_1b06
Rank Of Driver: 00D12001
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

Card name: NVIDIA GeForce GTX 1080 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 1080 Ti
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1B06&SUBSYS_376B1458&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 27444 MB
Dedicated Memory: 11127 MB
Shared Memory: 16317 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.640625,0.337891), Green(0.310547,0.619141), Blue(0.159180,0.058594), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: ASUS VS247
Monitor Id: ACI249A
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce13a81bcfac4a48\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce13a81bcfac4a48\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce13a81bcfac4a48\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce13a81bcfac4a48\nvldumdx.dll
Driver File Version: 26.21.0014.4187 (English)
Driver Version: 26.21.14.4187
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 12/23/2019 7:00:00 PM, 961960 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-5846-11CF-B367-65171BC2D735}
Vendor ID: 0x10DE
Device ID: 0x1B06
SubSys ID: 0x376B1458
Revision ID: 0x00A1
Driver Strong Name: oem13.inf:0f066de35d9aeff6:Section094:26.21.14.4187:pci\ven_10de&dev_1b06
Rank Of Driver: 00D12001

D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

Card name: Intel(R) UHD Graphics 630
Manufacturer: Intel Corporation
Chip type: Intel(R) UHD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_3E92&SUBSYS_7B241462&REV_00
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16445 MB
Dedicated Memory: 128 MB
Shared Memory: 16317 MB
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d03105a152ac7ed4\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d03105a152ac7ed4\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d03105a152ac7ed4\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d03105a152ac7ed4\igd12umd64.dll
Driver File Version: 26.20.0100.7263 (English)
Driver Version: 26.20.100.7263
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Supported
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 9/24/2019 7:00:00 PM, 1831176 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x8086
Device ID: 0x3E92
SubSys ID: 0x7B241462
Revision ID: 0x0000
Driver Strong Name: oem22.inf:5f63e5340f714335:iCFL_w10_DS:26.20.100.7263:pci\ven_8086&dev_3e92
Rank Of Driver: 00D12001
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeVP8_VLD DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 0
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported



----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 36.5 GB
Total Space: 228.3 GB
File System: NTFS
Model: WDC WDS240G2G0A-00JH30

Drive: D:
Free Space: 865.9 GB
Total Space: 1907.7 GB
File System: NTFS
Model: Intel Optane+1.8TBHDD

--------------
System Devices
--------------
Name: Intel(R) SPI (flash) Controller - A324
Device ID: PCI\VEN_8086&DEV_A324&SUBSYS_7B241462&REV_10\3&11583659&0&FD
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_10DE&DEV_10EF&SUBSYS_376B1458&REV_A1\4&27A23B36&0&0108
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 10.00.18362.0001 (English), 3/18/2019 23:43:37, 114688 bytes
Driver: C:\WINDOWS\system32\DRIVERS\drmk.sys, 10.00.18362.0001 (English), 3/18/2019 23:43:37, 98304 bytes
Driver: C:\WINDOWS\system32\DRIVERS\portcls.sys, 10.00.18362.0001 (English), 3/18/2019 23:43:37, 390656 bytes

Name: Intel(R) Host Bridge/DRAM Registers - 3EC2
Device ID: PCI\VEN_8086&DEV_3EC2&SUBSYS_7B241462&REV_07\3&11583659&0&00
Driver: n/a

Name: Intel(R) USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
Device ID: PCI\VEN_8086&DEV_A36D&SUBSYS_7B241462&REV_10\3&11583659&0&A0
Driver: C:\WINDOWS\system32\DRIVERS\USBXHCI.SYS, 10.00.18362.0207 (English), 10/9/2019 02:22:45, 531976 bytes
Driver: C:\WINDOWS\system32\DRIVERS\UMDF\UsbXhciCompanion.dll, 10.00.18362.0207 (English), 10/9/2019 02:22:45, 131960 bytes

Name: Intel(R) 300 Series Chipset Family LPC Controller (B360) - A308
Device ID: PCI\VEN_8086&DEV_A308&SUBSYS_7B241462&REV_10\3&11583659&0&F8
Driver: C:\WINDOWS\system32\DRIVERS\msisadrv.sys, 10.00.18362.0267 (English), 10/9/2019 02:22:45, 19256 bytes

Name: Intel(R) Chipset SATA/PCIe RST Premium Controller
Device ID: PCI\VEN_8086&DEV_2822&SUBSYS_7B241462&REV_10\3&11583659&0&B8
Driver: C:\WINDOWS\system32\DRIVERS\iaStorAC.sys, 16.00.0002.1086 (English), 2/13/2018 11:53:04, 942128 bytes
Driver: C:\WINDOWS\system32\DRIVERS\iaStorAfs.sys, 16.00.0002.1086 (English), 2/13/2018 11:53:04, 72248 bytes
Driver: C:\WINDOWS\IAStorAfsService\iaStorAfsService.exe, 16.00.0002.1086 (English), 2/13/2018 11:53:04, 2593848 bytes
Driver: C:\WINDOWS\IAStorAfsService\iaStorAfsNative.exe, 16.00.0002.1086 (English), 2/13/2018 11:53:04, 220216 bytes

Name: Intel(R) PCI Express Root Port #7 - A33E
Device ID: PCI\VEN_8086&DEV_A33E&SUBSYS_7B241462&REV_F0\3&11583659&0&E6
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.18362.0418 (English), 10/9/2019 01:06:55, 436536 bytes

Name: Intel(R) Gaussian Mixture Model - 1911
Device ID: PCI\VEN_8086&DEV_1911&SUBSYS_7B241462&REV_00\3&11583659&0&40
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_8086&DEV_A36F&SUBSYS_72708086&REV_10\3&11583659&0&A2
Driver: n/a


WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,10.00.18362.0001

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,10.00.18362.0001
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,10.00.18362.0001
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,10.00.18362.0001
DV Video Encoder,0x00200000,0,0,qdv.dll,10.00.18362.0001
MJPEG Compressor,0x00200000,0,0,quartz.dll,10.00.18362.0001

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,10.00.18362.0145
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,10.00.18362.0145
IMA ADPCM,0x00200000,1,1,quartz.dll,10.00.18362.0001
PCM,0x00200000,1,1,quartz.dll,10.00.18362.0001
Microsoft ADPCM,0x00200000,1,1,quartz.dll,10.00.18362.0001
GSM 6.10,0x00200000,1,1,quartz.dll,10.00.18362.0001
CCITT A-Law,0x00200000,1,1,quartz.dll,10.00.18362.0001
CCITT u-Law,0x00200000,1,1,quartz.dll,10.00.18362.0001
MPEG Layer-3,0x00200000,1,1,quartz.dll,10.00.18362.0001

Audio Capture Sources:
Headset Microphone (Sennheiser Communication Audio),0x00200000,0,0,qcap.dll,10.00.18362.0001

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,10.00.18362.0418
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,10.00.18362.0418
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,10.00.18362.0418

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,10.00.18362.0001
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,10.00.18362.0001

WDM Streaming Capture Devices:
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,10.00.18362.0001
Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,10.00.18362.0001
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,10.00.18362.0001
,0x00000000,0,0,,
Sennheiser Communication Audio,0x00200000,3,2,ksproxy.ax,10.00.18362.0001
,0x00000000,0,0,,
,0x00000000,0,0,,

WDM Streaming Rendering Devices:
,0x00000000,0,0,,
,0x00000000,0,0,,
Sennheiser Main Audio Wave,0x00200000,1,1,ksproxy.ax,10.00.18362.0001
Sennheiser Communication Audio Wave,0x00200000,3,2,ksproxy.ax,10.00.18362.0001
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,10.00.18362.0001

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,10.00.18362.0001
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,10.00.18362.0001
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,10.00.18362.0001
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,10.00.18362.0001
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,10.00.18362.0001

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,10.00.18362.0001

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,10.00.18362.0001
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,10.00.18362.0001

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,10.00.18362.0001

Audio Renderers:
Headset Earphone (Sennheiser Communication Audio),0x00200000,1,0,quartz.dll,10.00.18362.0001
Default DirectSound Device,0x00800000,1,0,quartz.dll,10.00.18362.0001
Default WaveOut Device,0x00200000,1,0,quartz.dll,10.00.18362.0001
DirectSound: Speakers (Sennheiser Main Audio),0x00200000,1,0,quartz.dll,10.00.18362.0001
DirectSound: Headset Earphone (Sennheiser Communication Audio),0x00200000,1,0,quartz.dll,10.00.18362.0001
Speakers (Sennheiser Main Audio),0x00200000,1,0,quartz.dll,10.00.18362.0001

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

[/CODE]

Hi everyone here is my issue.

Game: Total War Warhammer 2

Whenever I am on the campaign map and move into the pre-battle screen (NOT the actual battle map) both of my monitors go black. My secondary monitor goes straight to black. My primary monitor swaps between HDMI and DP a few times before going into rest mode; it is hooked up through an HDMI cable. During this black screen I can still hear the game sound running. I can actually still hear people on Discord and even talk to them just fine. The CPU is still running just fine, with the exception of my displays going down. The only thing that gets my displays back on is to manually turn my PC off and back on. Cycling the monitors does nothing.

1. Is the inside of your computer free of dust? Yes, completely freshly cleaned.

2. Are your drivers up to date? Yes, 100% up to date.

3. Have you verified the integrity of the game cache? Yes, twice just to be sure.

4. Have you checked to make sure that your computer is not overheating? Yes. I am using a software-based temperature tracking method as well as an actual physical laser thermometer to measure system temps; temps are fine.

Solutions I have tried so far:

1. Update drivers.
2. Turn shadows off
3. Turn vSync off
4. Lower all settings to minimum
5. Playing with only 1 monitor
6. Changing the Power Management Mode in NVIDIA Experience to "Prefer Maximum Performance" as suggested in another thread.

None of these solutions have worked.

Appreciate any help, thanks!

Comments

  • psychoakpsychoak Registered Users Posts: 2,629
    If you're running in DX12 mode, switch to 11.

    I see the Discord mention up there, have you tried disabling whatever overlays you're running?

    That it borks on bringing up some minor hud elements is very strange. Is this a Gsync monitor? If so, have you tried disabling it? Have you tried running on your other monitor?

    Is the HD630 disabled in device manager?

    The scenario you're describing is pretty clear. Your monitor stops recognizing that it has input. The why of this is a bit less obvious. If it is a Gsync monitor, then perhaps there's some odd circumstance that results in a failure on the monitor end regarding the graphics.

    My best guess is your video driver fails. I can't come up with a practical consideration as to why this would occur reliably where it is though. Occasionally, sure. At the apex of battle with regularity, definitely. The only thing that comes to mind, is a poorly coded overlay that's causing issues with the hud element when it pops up.
  • gjknutsengjknutsen Registered Users Posts: 5
    I have now disabled the 680 (which is the onboard graphics) So only the 1080 TI is running.

    Running on my other monitor fixes nothing, and I can replicate the issue exactly.

    I have Discord running in the background with the Discord overlay turned off.

    The only overlay I have is the Nvidia FPS tracker that hasn't caused issues before. Maybe it is causing an issue?

    I am thinking it is the driver as well. Though it is the most recent driver, and rolling back to the previous version did not fix this issue.

    Thanks for the speedy and helpful reply!

    I tooled around with my settings some more and moved to Medium graphics with Shadows turned completely off. This is made it so that now the issue only happens sometimes, maybe once in everyone 5 or 6 pre/post battle screens.
  • psychoakpsychoak Registered Users Posts: 2,629
    If you haven't already, I would use driver sweeper, or something else, to clean your system off.

    That you reduced the frequency by dropping to medium with shadows off, is an indicator of card instability.

    I'd have expected it to crash in battle itself, but some of the GUI elements are notoriously hard on resource usage.

    I'm guessing it's an overclocked model, either personal or factory. Whether this is an aging card, or you just bought the thing new, in either case it could be instability from a bad overclock. If so, a mild drop in clocks, or an uptick in voltage only if the card runs cool, would resolve the instability.

    It's possible the card is just defective, but this isn't the kind of thing you diagnose over the internet with a single game for reference. I'd run a stress test, see what you get for results. I'd also look at capping the FPS at 60 and see if that makes the problem go away. There's no way a 1080 Ti is actually maintaining 144Hz in battle, so it's not like you'll murder game performance.
  • gjknutsengjknutsen Registered Users Posts: 5
    Thank you again for the knowledgeable response.

    I don't even know how to overclock a card so I definitely didn't do it, unless it is factory overclocked.

    I bought this card new from NewEgg about 2 years ago.

    I opened up WoW, Battlefront 2, and The Forest and ran them all at the same time as playing youtube videos in 5 different Chrome Tabs, and everything ran fine. No CTD's, no black screens, no system latency.

    I will try Driver Sweeper now.

    I have been playing all day yesterday, dealing with the crashes every 10 pre/post battle screens or so. I have been monitoring my GPU temps the entire time with GPU-Z. My system idle temp is 49C. My temp on the campaign screen is around 79-80C, and my temps in the battles themselves is around 75-76C. I did notice than when my GPU gets up to 80C the fan speed never goes past 70%, is this good or bad or neither?

    I will try to cap the frames at 60 via the ingame settings, after I use Driver Sweeper, and see if that fixes it and report back.

    Thanks again man!
  • psychoakpsychoak Registered Users Posts: 2,629
    This definitely sounds like an instability problem, your card is working the hardest in the campaign map. Once you get into battles, it's not really working as hard because of the CPU limitations. If the GUI elements coming up before and after battles are working the card just a little harder, that might be the apex of usage.

    As far as overclocking goes, there are tons of factory overclocked cards. My last three cards were all factory overclocks. The 560 Ti I had several years back, started crashing on me every time I played Shogun II. I dropped the overclock back 20mhz or something, and fixed the problem. I'd played plenty of stuff, but Shogun II was the only game I had that actually maxed out the card at the time.

    Card temperature is a good indication of how much it's doing at the time. Do your temperatures get up that high in those other games? If not, our culprit looks more and more obvious.

    Since you don't crash in battles, I find this highly unlikely as nothing else should come close to TW battles, but what about CPU activity? This is potentially a power supply problem. If your GPU is running hot in other games just fine, but your CPU isn't under much load in comparison, you might should do a voltage check with CPUID's HWMonitor. If it's not maintaining voltage, it will act just like an unstable overclock.

    It could also be voltage related just for the GPU, should do that voltage testing regardless. You can run a benchmark or something(don't replicate your crash scenario since you wont be able to see the results) while HWMonitor is running, and get your min/max values for the +5v, +12v, etc. If they're not staying right around their expected values, you've got a supply problem. A voltage drop causes your hardware to draw more amps, producing more heat, which can result in stability issues even if it's still achieving the required wattage.

    Your card doesn't necessarily have to overheat to be having heat related issues. Resistance changes with temperature, so something defective, or just poorly designed, might have an operational limit of 100C in it's specs, but actually stop working right, at that 80C threshold you're seeing.
  • gjknutsengjknutsen Registered Users Posts: 5
    My temps only seem to get so high playing Total War games.

    I did not see a built in option in TWW2 to tweak my FPS cap, so I did not do that.

    I did however use Driver Sweeper to sweep all the old drivers off my PC and get a fresh install of the latest NVIDIA driver for my 1080 TI. I played for 2 hours with no issues, took a break and played another 3 hours with no issues whatsoever. During this time I went through almost 50 or so pre/post battle screens and had 0 monitor fails.

    I don't consider this a big enough sample size to say whether not the issue is fixed, but the outlook looks good. I will continue to monitor the issue over the next few days and report back. Thank you for your help Psychoak!
  • gjknutsengjknutsen Registered Users Posts: 5
    Sadly this issue has randomly started happening again, and has rendered Total War games virtually unplayable for me now.

    This exact same issue, of the monitors going black, has now started to occur in another game (Warhammer Vermintide 2), rendering that game unplayable as well... as at any given time I could go black and have to restart my PC, therefore losing all progress in my game.
  • psychoakpsychoak Registered Users Posts: 2,629
    Sounds like you have a hardware stability issue.

    As it resolved the problem previously, I'd run driver sweeper again, see if it fixes the problem again.

    If it does, something is causing you this grief.

    It could be anti-virus software, another game you play overwriting necessary objects, it could be Geforce Experience updating to bad profiles, or just profiles that cause your particular card to fail. Plenty of software will do naughty things. Look at things you did before the problems, run a virus scan. If you have one running already, not the one you're using as it's missed whatever might be there.

    If it doesn't, try an older driver, might be your card just doesn't like the current driver, and you were on a different one for a while.

    More problematic causes:

    Drive failure.
    Run a disk check. From an administrator level command prompt(cmd.exe, right mouse, run as administrator) type 'chkdsk c: /f' and hit enter, c being the drive letter of your OS installation.
    If this runs and shows a bunch of errors, corrects them, and resolves your problem, your drive is failing and you need to replace it, like yesterday. If it shows just a few errors, corrects them, and fixes your problem, you've got a few, but your drive is failing and needs to go soon. If these games are both installed on the same different drive than your OS, it's remotely plausible that this secondary drive is having issues, test it as well just to be safe.

    Memory failure.
    https://www.windowscentral.com/how-check-your-pc-memory-problems-windows-10
    Run at least Standard, run Extended if it gets an error. If it does, figure out which module by either testing one at a time, or by virtue of the program telling you which.

    GPU failure.
    Assuming this is overclocked, stock or not, remove the overclock.
    Components degrade over time, particularly with heat. Your card may have worked perfectly fine on day one, but degraded just enough to no longer handle it's current settings. It's a simple matter of changing the resistance of a component through heat degradation. It's inevitable, the only reason people don't run into it all the time, is something usually burns out first and you have a scorched resistor or something that causes it to just stop functioning at all.

    If removing the overclock fixes it, you have your problem. It's voltage related. Not enough for the clocks. I'd trim the overclock, not up the voltage to regain stability. More heat means faster decay. If it's not an issue, just stay at those stock settings, the card will last longer.

    If it's not an overclock, you need to instead underclock it. I'd just knock 100Mhz off the core, boost, and memory clock. Same deal as above, if this fixes your problem, your card is degrading and no longer stable. You resolve this by avoiding the stress level at which the card fails. Lowered clocks or not hitting the level of utilization needed to trigger failure.

    If you get past these with no disk or memory issues, and downclocking your GPU didn't accomplish anything, try a system restore.
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