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Help: game frozen immediately on launch

zk709zk709 Registered Users Posts: 2
So I decided to download RTW from steam onto my laptop, it has all the proper specs to play it. when I launch the game from my desktop it launches into the player but the desktop page of my computer is frozen on the screen. the audio still plays and it seems that the game is running it's just that the screen is frozen. I am playing on Windows 10 and I did the recommended fix with the preferences file but still no luck.
Does anyone have any advice on how to fix this?


  • dge1dge1 Moderator Arkansas, USARegistered Users, Moderators, Knights Posts: 20,089
    Make sure you have the appropriate DX programs on file first. It is a very old game and windows does not always automatically provide the right one.

    If that fails, then contact Steam Support. Good Luck.
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  • zk709zk709 Registered Users Posts: 2
    DirectX program? I have 11.0 and it says it only needs 9.0
  • BillyRuffianBillyRuffian Moderator UKRegistered Users, Moderators, Knights Posts: 37,828
    I thin he means the redistributables in ~steamapps\common\Sreamworks Shared

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