Should CA address the situation?

Bright_Eyes#6116

CA have clearly been monitoring our response, their staff are constantly checking the forums. But it seems to me that they are monitoring the situation and are hoping it blows over and dissipates. They haven't said anything at al about the situation besides from Grace and Simone acknowledging that people are angry and the video wasn't brilliantly worded.

My question is, should CA address the fan outrage. I think their silence comes across as a bit pathetic to me. Seems very cowardly. They should come out and honestly explain why they couldn't support 3K anymore with patches and DLC. The silence is bewildering. But do some of you think they would make it worse if they did speak out?

LESAMA#5456

Ca should step up and show some leadership and vision instead of the silent treatment. It’s pretty disrespectful towards their more mature fanbase and certainly not very sensible business wise.

Unfortunately i expect them to keep silent. In the end the posts and complaints will die out until they announce their sequel which will be critical received and damaged due to this whole debacle.

The only thing ca can do at this point is to adres the elephant in the room and come clean whether by giving more insights and background with regard to the decisions made or continue some form of support for 3k.

fan3982173917524862#7883

They aren't going to do anything about it and hope you forget. The best thing you can do is not forget and not pre-order the new title or not buy it at all.

Crimsomrider

The reason why they didn't continue supporting Three Kingdoms is irrelevant, as are any form of statements. Who cares about their reasons and PR stunts, what matters are actions.

The only meaningful course of action in order to address the situation would be to continue fixing the game. That would be the bare minimum way of addressing the situation and showing the least amount of respect towards customers. They obviously won't do that, because they don't do what's morally right, but what's profitable. They're basically discount EA at this point.

Therefore whether they remain silent or not, I couldn't care less. Unless they intend on fixing the game, their reasons and statements are meaningless.

ComradCommodore

It would absolutely make the situation worse because I don't think they have the communication skills to do anything other than make everyone mad.

The video they put out was their "statement". That video was put together as a result of them going "how do we let everyone know we are moving on from TK". That in their opinion was the best idea on the table. What better statement would you be expecting, since that was the best thing they came up with ?

IF they wanted to address any of the rage they should have done it immediately , they have Warhammer 3 to push now, and whenever TK2 gets any kind of dev coverage, we will get another happy go lucky tone deaf video.

Vin362#6699

LESAMA said:

Ca should step up and show some leadership and vision instead of the silent treatment. It’s pretty disrespectful towards their more mature fanbase and certainly not very sensible business wise.

Unfortunately i expect them to keep silent. In the end the posts and complaints will die out until they announce their sequel which will be critical received and damaged due to this whole debacle.

The only thing ca can do at this point is to adres the elephant in the room and come clean whether by giving more insights and background with regard to the decisions made or continue some form of support for 3k.

You are probably right they are most likely waiting for the outrage to die out and as people slowly stop posting on the forums and hope we move on and while this may happen there is a problem, as people continue to play every now and again there will be the occasional new thread where someone finds another issue and then they find out support has ended keeping the anger alive for who knows how long.

Rewan#2358

They should address it with concrete action : aka a patch.

Fine I understand, time ran out, they don't want to (or can't) push any more features onto 3K to focus on 3K2. That's okay.

But still, patch & polish should be the focus. Don't add new content, just improve the content already in game... any other announcement would just be pointless lip service.

Bubax

Bright_Eyes said:

CA have clearly been monitoring our response, their staff are constantly checking the forums. But it seems to me that they are monitoring the situation and are hoping it blows over and dissipates. They haven't said anything at al about the situation besides from Grace and Simone acknowledging that people are angry and the video wasn't brilliantly worded.

My question is, should CA address the fan outrage. I think their silence comes across as a bit pathetic to me. Seems very cowardly. They should come out and honestly explain why they couldn't support 3K anymore with patches and DLC. The silence is bewildering. But do some of you think they would make it worse if they did speak out?

Yes. Some of the more poignant criticism leveled at CA is that they are terrible at communication. Why? Because they are terrible at talking with us and talk at us instead. Their silence speaks volumes.

Misaka_Complex

I definitely do think that CA should address the situation, but they would have little to no incentive to do so especially when most of the initial anger has already died out so they would probably stay silent at this stage.

TheTrue_LordAndy#1434

I think it's more than monitoring the situation, I think they are legitimately at a loss of what to do for their next 3K game given the backlash and are also trying to figure out what would make that new game sell if they go forward with it.

TheTrue_LordAndy#1434

Bright_Eyes said:

CA have clearly been monitoring our response, their staff are constantly checking the forums. But it seems to me that they are monitoring the situation and are hoping it blows over and dissipates. They haven't said anything at al about the situation besides from Grace and Simone acknowledging that people are angry and the video wasn't brilliantly worded.

My question is, should CA address the fan outrage. I think their silence comes across as a bit pathetic to me. Seems very cowardly. They should come out and honestly explain why they couldn't support 3K anymore with patches and DLC. The silence is bewildering. But do some of you think they would make it worse if they did speak out?

They won't say anything for a good while their top priority right now is to ensure that Warhammer sells as well as possible and don't want the 3K news/ frustrations to interfere.

They are also concerned most likely that no matter what they say they might make matters worse. Given that terrible video and how out of touch they were with 3K fans I wouldn't count on any attempt at addressing the situation not causing more issues. PR is not their thing, especially when they have to deliver anti consumer directives pushed down from their wonderful executives...

Rewan#2358

I think it's more than monitoring the situation, I think they are legitimately at a loss of what to do for their next 3K game given the backlash and are also trying to figure out what would make that new game sell if they go forward with it.

I mean imagine being dealt that hand, having to shoot your previous product in the neck while having to sell the next one. Especially considering the bar to clear when the comparison will be made between the sales.

It's quite frankly madness.

TheTrue_LordAndy#1434

Rewan said:

I think it's more than monitoring the situation, I think they are legitimately at a loss of what to do for their next 3K game given the backlash and are also trying to figure out what would make that new game sell if they go forward with it.

I mean imagine being dealt that hand, having to shoot your previous product in the neck while having to sell the next one. Especially considering the bar to clear when the comparison will be made between the sales.

It's quite frankly madness.

Again shows how much foresight higherups have...god forbid executives ever admit they messed up.

Instead they probably just dump this mess on their employees and are like "deal with it, figure out what sells or you're done".

With this move CA and Sega have lost the mandate of heaven.

Misaka_Complex

Rewan said:

I mean imagine being dealt that hand, having to shoot your previous product in the neck while having to sell the next one. Especially considering the bar to clear when the comparison will be made between the sales.

It's quite frankly madness.

They made their own bed, now they get to lye in it.

#404522

They will remain silent forever. Now there is no chance of a reversal, and nothing can soothe angry customers.

They would have said anything if they had any conscience.But there is no hope of that.

Scyvh#4816

People make mistakes. The most powerful thing you can do is to apologize and amend. Cyberpunk's release caused an uproar, CD Project Red offered refunds (no questions asked) and presented a road map to address the bugs.

Ideally, CA would of course respond that they've decided to continue to support 3K and will bring out all the beautiful DLC we still so very much desire and want to throw our money at.

Realistically, offering some kind of limited support to address remaining bugs would go a good way in restoring faith. Financially, I don't know what price that would be worth to the people in charge.

Misaka_Complex

Scyvh said:

People make mistakes. The most powerful thing you can do is to apologize and amend. Cyberpunk's release caused an uproar, CD Project Red offered refunds (no questions asked) and presented a road map to address the bugs.

Indeed, people make mistakes. On top of making mistakes, CA has expressed no sincerity with their "let them eat cake" attitude and even refuses to continue patching the game to fix the bugs. You can't forgive someone who isn't sorry.

LuisAlaguna#9179

The updated the game two months ago but they didn't talk about it.

They didn't fix anything as far as I know.