I had an issue were I was getting an error about unsupported GFX card. The fix was actually quiet simple.
The error typically occurs because your laptop does not support the resolution 800x600 60hz which is the resolution the game tries to load into. This resolution is an old Windows XP resolution which isn't really used anymore.
All you need to do is create the custom resolution in display settings or graphics driver settings depending on laptop, change the resolution to the custom one (800 width x 600 height), then reboot the game launcher and game. The game should now work and once in the main menu you can change the resolution of the game to whatever you want, game supports 1080.
Hope this helps