Welcome

Please register for Total War Access to use the forums. If you're an existing user, your forum details will be merged with Total War Access if you register with the same email or username. For more information please read our FAQ’s here.

Categories

In ProgressCannot connect to multiplayer games: "Failed to join game: Unspecified error"

2

Comments

  • phat0817#4260phat0817#4260 Junior Member Registered Users Posts: 8
    Bastoche said:

    Yes, the problem is still here. Me and my friend still can’t play together since day 1 :(


    I hear you! My brother and I wanna play war hammer 3 and we can't since day one 😕

  • BlindBear5454BlindBear5454 Registered Users Posts: 1
    Has there been a solution to this problem yet? I also can not join any multiplayer games in Total War Warhammer 3.
  • Bastoche#1518Bastoche#1518 Registered Users Posts: 8
    No improvement after patch 1.1.0... :(
  • phat0817#4260phat0817#4260 Junior Member Registered Users Posts: 8
    It worked! We were able to finally play a game. Thank you for the fix CA
  • FlatlanderFlatlander Registered Users Posts: 1
    Getting the same errors both logs attached.
  • CheckSeaCatCheckSeaCat Registered Users Posts: 3
    I'm still unable to play multiplayer, anyone know how to fix this "unspecified error."
  • mtcartermtcarter Registered Users Posts: 1
    Having this issue. Please help... I am desperate.
  • joshmorrisonjoshmorrison Registered Users Posts: 6
    edited May 4
    haven't played the game since march and still receiving the same error code lol garbage
  • 13dante1313dante13 Registered Users Posts: 1
    having same problem since day one is there seriously no fix for this yet? i dont know how to look at log
  • Bastoche#1518Bastoche#1518 Registered Users Posts: 8
    No improvement after patch 1.2 :(
  • KbpringleKbpringle Registered Users Posts: 4
    Still an issue, Still no update or even added verbosity for the error.
  • KbpringleKbpringle Registered Users Posts: 4
    Still seeing this issue. Unable to join friends game. Failed to Join: Unspecified Error

    [02:33:18][copathread.cpp 237] Handling LOBBY_DATA_UPDATE, BROADCAST
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'host' from discovered room 3f192bfa12714b2bbf8652b02d84732b/9268259917959346176: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gname' from discovered room 3f192bfa12714b2bbf8652b02d84732b/9268259917959346176: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'ver' from discovered room 3f192bfa12714b2bbf8652b02d84732b/9268259917959346176: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'pwcs' from discovered room 3f192bfa12714b2bbf8652b02d84732b/9268259917959346176: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'cty' from discovered room 3f192bfa12714b2bbf8652b02d84732b/9268259917959346176: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic1' from discovered room 3f192bfa12714b2bbf8652b02d84732b/9268259917959346176: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic3' from discovered room 3f192bfa12714b2bbf8652b02d84732b/9268259917959346176: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic11' from discovered room 3f192bfa12714b2bbf8652b02d84732b/9268259917959346176: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic15' from discovered room 3f192bfa12714b2bbf8652b02d84732b/9268259917959346176: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'giu0' from discovered room 3f192bfa12714b2bbf8652b02d84732b/9268259917959346176: CW_ERROR_NO_DATA
    [02:33:18][copaclockworkmatchmaking.cpp 652] Failed to retrieve string property 'giu0' from discovered room 3f192bfa12714b2bbf8652b02d84732b/9268259917959346176: CW_ERROR_NO_DATA
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'giu1' from discovered room 3f192bfa12714b2bbf8652b02d84732b/9268259917959346176: CW_ERROR_NO_DATA
    [02:33:18][copaclockworkmatchmaking.cpp 652] Failed to retrieve string property 'giu1' from discovered room 3f192bfa12714b2bbf8652b02d84732b/9268259917959346176: CW_ERROR_NO_DATA
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gis0' from discovered room 3f192bfa12714b2bbf8652b02d84732b/9268259917959346176: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'platform' from discovered room 3f192bfa12714b2bbf8652b02d84732b/9268259917959346176: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copathread.cpp 237] Handling LOBBY_DATA_UPDATE, BROADCAST
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'host' from discovered room 20e2cdd9bafd400588b62d4f2455c4f5/12129566633927148784: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gname' from discovered room 20e2cdd9bafd400588b62d4f2455c4f5/12129566633927148784: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'ver' from discovered room 20e2cdd9bafd400588b62d4f2455c4f5/12129566633927148784: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'cty' from discovered room 20e2cdd9bafd400588b62d4f2455c4f5/12129566633927148784: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic1' from discovered room 20e2cdd9bafd400588b62d4f2455c4f5/12129566633927148784: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic3' from discovered room 20e2cdd9bafd400588b62d4f2455c4f5/12129566633927148784: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic4' from discovered room 20e2cdd9bafd400588b62d4f2455c4f5/12129566633927148784: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic11' from discovered room 20e2cdd9bafd400588b62d4f2455c4f5/12129566633927148784: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic15' from discovered room 20e2cdd9bafd400588b62d4f2455c4f5/12129566633927148784: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic16' from discovered room 20e2cdd9bafd400588b62d4f2455c4f5/12129566633927148784: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'giu0' from discovered room 20e2cdd9bafd400588b62d4f2455c4f5/12129566633927148784: CW_ERROR_NO_DATA
    [02:33:18][copaclockworkmatchmaking.cpp 652] Failed to retrieve string property 'giu0' from discovered room 20e2cdd9bafd400588b62d4f2455c4f5/12129566633927148784: CW_ERROR_NO_DATA
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'giu1' from discovered room 20e2cdd9bafd400588b62d4f2455c4f5/12129566633927148784: CW_ERROR_NO_DATA
    [02:33:18][copaclockworkmatchmaking.cpp 652] Failed to retrieve string property 'giu1' from discovered room 20e2cdd9bafd400588b62d4f2455c4f5/12129566633927148784: CW_ERROR_NO_DATA
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gis0' from discovered room 20e2cdd9bafd400588b62d4f2455c4f5/12129566633927148784: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'platform' from discovered room 20e2cdd9bafd400588b62d4f2455c4f5/12129566633927148784: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copathread.cpp 237] Handling LOBBY_DATA_UPDATE, BROADCAST
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'host' from discovered room cc02cb3e03f9441c98243cd8b28498af/6063806518493306035: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gname' from discovered room cc02cb3e03f9441c98243cd8b28498af/6063806518493306035: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'ver' from discovered room cc02cb3e03f9441c98243cd8b28498af/6063806518493306035: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'cty' from discovered room cc02cb3e03f9441c98243cd8b28498af/6063806518493306035: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic1' from discovered room cc02cb3e03f9441c98243cd8b28498af/6063806518493306035: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic3' from discovered room cc02cb3e03f9441c98243cd8b28498af/6063806518493306035: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic11' from discovered room cc02cb3e03f9441c98243cd8b28498af/6063806518493306035: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic15' from discovered room cc02cb3e03f9441c98243cd8b28498af/6063806518493306035: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'giu0' from discovered room cc02cb3e03f9441c98243cd8b28498af/6063806518493306035: CW_ERROR_NO_DATA
    [02:33:18][copaclockworkmatchmaking.cpp 652] Failed to retrieve string property 'giu0' from discovered room cc02cb3e03f9441c98243cd8b28498af/6063806518493306035: CW_ERROR_NO_DATA
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'giu1' from discovered room cc02cb3e03f9441c98243cd8b28498af/6063806518493306035: CW_ERROR_NO_DATA
    [02:33:18][copaclockworkmatchmaking.cpp 652] Failed to retrieve string property 'giu1' from discovered room cc02cb3e03f9441c98243cd8b28498af/6063806518493306035: CW_ERROR_NO_DATA
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gis0' from discovered room cc02cb3e03f9441c98243cd8b28498af/6063806518493306035: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'platform' from discovered room cc02cb3e03f9441c98243cd8b28498af/6063806518493306035: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copathread.cpp 237] Handling LOBBY_DATA_UPDATE, BROADCAST
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'host' from discovered room 1567adb548c04ebfb5b7ead66bc79e95/11587840332339335210: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gname' from discovered room 1567adb548c04ebfb5b7ead66bc79e95/11587840332339335210: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'ver' from discovered room 1567adb548c04ebfb5b7ead66bc79e95/11587840332339335210: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'pwcs' from discovered room 1567adb548c04ebfb5b7ead66bc79e95/11587840332339335210: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'cty' from discovered room 1567adb548c04ebfb5b7ead66bc79e95/11587840332339335210: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic1' from discovered room 1567adb548c04ebfb5b7ead66bc79e95/11587840332339335210: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic3' from discovered room 1567adb548c04ebfb5b7ead66bc79e95/11587840332339335210: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic11' from discovered room 1567adb548c04ebfb5b7ead66bc79e95/11587840332339335210: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic15' from discovered room 1567adb548c04ebfb5b7ead66bc79e95/11587840332339335210: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'giu0' from discovered room 1567adb548c04ebfb5b7ead66bc79e95/11587840332339335210: CW_ERROR_NO_DATA
    [02:33:18][copaclockworkmatchmaking.cpp 652] Failed to retrieve string property 'giu0' from discovered room 1567adb548c04ebfb5b7ead66bc79e95/11587840332339335210: CW_ERROR_NO_DATA
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'giu1' from discovered room 1567adb548c04ebfb5b7ead66bc79e95/11587840332339335210: CW_ERROR_NO_DATA
    [02:33:18][copaclockworkmatchmaking.cpp 652] Failed to retrieve string property 'giu1' from discovered room 1567adb548c04ebfb5b7ead66bc79e95/11587840332339335210: CW_ERROR_NO_DATA
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gis0' from discovered room 1567adb548c04ebfb5b7ead66bc79e95/11587840332339335210: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'platform' from discovered room 1567adb548c04ebfb5b7ead66bc79e95/11587840332339335210: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copathread.cpp 237] Handling LOBBY_DATA_UPDATE, BROADCAST
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'host' from discovered room a5855c3eef0a4766b60e37c9fd0654c0/1408338017387287462: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gname' from discovered room a5855c3eef0a4766b60e37c9fd0654c0/1408338017387287462: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'ver' from discovered room a5855c3eef0a4766b60e37c9fd0654c0/1408338017387287462: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'cty' from discovered room a5855c3eef0a4766b60e37c9fd0654c0/1408338017387287462: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic1' from discovered room a5855c3eef0a4766b60e37c9fd0654c0/1408338017387287462: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic3' from discovered room a5855c3eef0a4766b60e37c9fd0654c0/1408338017387287462: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic4' from discovered room a5855c3eef0a4766b60e37c9fd0654c0/1408338017387287462: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic5' from discovered room a5855c3eef0a4766b60e37c9fd0654c0/1408338017387287462: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic7' from discovered room a5855c3eef0a4766b60e37c9fd0654c0/1408338017387287462: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic8' from discovered room a5855c3eef0a4766b60e37c9fd0654c0/1408338017387287462: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic11' from discovered room a5855c3eef0a4766b60e37c9fd0654c0/1408338017387287462: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic15' from discovered room a5855c3eef0a4766b60e37c9fd0654c0/1408338017387287462: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gic16' from discovered room a5855c3eef0a4766b60e37c9fd0654c0/1408338017387287462: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'giu0' from discovered room a5855c3eef0a4766b60e37c9fd0654c0/1408338017387287462: CW_ERROR_NO_DATA
    [02:33:18][copaclockworkmatchmaking.cpp 652] Failed to retrieve string property 'giu0' from discovered room a5855c3eef0a4766b60e37c9fd0654c0/1408338017387287462: CW_ERROR_NO_DATA
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'giu1' from discovered room a5855c3eef0a4766b60e37c9fd0654c0/1408338017387287462: CW_ERROR_NO_DATA
    [02:33:18][copaclockworkmatchmaking.cpp 652] Failed to retrieve string property 'giu1' from discovered room a5855c3eef0a4766b60e37c9fd0654c0/1408338017387287462: CW_ERROR_NO_DATA
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'gis0' from discovered room a5855c3eef0a4766b60e37c9fd0654c0/1408338017387287462: CW_ERROR_INCORRECT_PROPERTY_TYPE
    [02:33:18][copaclockworkmatchmaking.cpp 642] Failed to retrieve integer property 'platform' from discovered room a5855c3eef0a4766b60e37c9fd0654c0/1408338017387287462: CW_ERROR_INCORRECT_PROPERTY_TYPE
  • BotFV4BotFV4 Registered Users Posts: 2
    Bump...

    I am receiving this issue now as well.

    I had not had any issues until a few weeks ago. Now my friend and I are unable to connect to our multiplayer lobby. We have both tried connecting to each other's lobby. We have tried through the host link and we have tried through the friends list as well. We are getting the same unspecified error.
  • UmbraReloadedUmbraReloaded Registered Users Posts: 5
    I will post this here maybe it helps to someone:

    I hope it helps but my issue was also with some rare games, it was my NAT type. Given that I use gamepass I used the xbox network tool and told me I was blocked.

    I went through this guide -> https://support.xbox.com/en-US/help/hardware-network/connect-network/server-connectivity-xbox-app-displays-blocked and it helped not only for other games but also WH3.

  • BotFV4BotFV4 Registered Users Posts: 2

    I will post this here maybe it helps to someone:

    I hope it helps but my issue was also with some rare games, it was my NAT type. Given that I use gamepass I used the xbox network tool and told me I was blocked.

    I went through this guide -> https://support.xbox.com/en-US/help/hardware-network/connect-network/server-connectivity-xbox-app-displays-blocked and it helped not only for other games but also WH3.

    I purchased my game through steam on my PC. I did not have this issue until very recently.

    Thank you for the reply though.
  • Bastoche#1518Bastoche#1518 Registered Users Posts: 8
    @CA_Dimitar It’s been 4 months now, could you provide us with an update on this issue please? Any idea about the possible cause of the problem?
    Thanks
  • zagumaarzagumaar Registered Users Posts: 94
    Hello

    I have the same issue with my friend since 1.3
    We didn't have any problem before but since this update we got the error everytime.
    We tried with and without our mods, through the steam client, with code etc... doesn't change anything. We are both on windows 10 with the steam version.
  • TailtrainTailtrain Registered Users Posts: 1
    I can play online but my friend cant join and get this error as well. Named nazkut here and he have already sent in his file here earlier :) we can play at my work against each other but not from his computer at home? kinda odd.
  • HeadlssHeadlss Registered Users Posts: 3
    still can't play. now the issue has spread to total warhammer 2 as well.
  • Eyt1420Eyt1420 Registered Users Posts: 1
    SOLUTION for me: Changed time in windows on actual.
  • HeadlssHeadlss Registered Users Posts: 3
    Eyt1420 said:

    SOLUTION for me: Changed time in windows on actual.

    what does that mean?
  • CA_LunaCA_Luna Administrator Registered Users, Moderators, CA Staff Mods, CA Staff Posts: 3,596
    Hey everyone,

    if you are still encountering this issue please reach out to our customer support team here: https://support.sega.com/hc/en-us/requests/new

    They are able to assist in resolving this issue, please make sure to inform them of the platform you are encountering the issue on, Account Name on that platform and Email address and attach the MP.log (As these will likely be asked for by our team once you send a ticket!) and tell them that you are still getting the offline message!
    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.
  • nicolas284nicolas284 Registered Users Posts: 1
    Is there going to be a fix one day or CA will just ignore the problem since it concerns not enough players?
  • BillyRuffian#6250BillyRuffian#6250 Moderator UKRegistered Users, Moderators, Knights Posts: 40,861

    Is there going to be a fix one day or CA will just ignore the problem since it concerns not enough players?

    Apparently SEGA Support, who deal with cross-platform and account issues, has a fix but it has to be done on an individual basis. See the post above yours.

    "He uses statistics as a drunken man uses lamp-posts - for support rather than illumination." (Andrew Lang)

    |Takeda| Yokota Takatoshi

    Forum Terms and Conditions: - https://forums.totalwar.com/discussion/172193/forum-terms-and-conditions#latest

    "We wunt be druv". iot6pc7dn8qs.png
  • JimmyJoeBlowJimmyJoeBlow Registered Users Posts: 1
    edited August 10
    Sent a ticket and hopefully they can assist in a timely fashion as this seems really odd and out of place.

    So what happened here? Was it the windows update? The fact I pre-purchased DLC and the game thinks I did something wrong? Or did somebody hit a button that just ripped product licensing from "X" users?

    Was playing just fine yesterday and those are only changes I could see causing something like this randomly, but I've also been wrong before.

    Edit: So I am being told to go through Sega support here and Sega support just states it's because I am blocking epic services (which I am running this on steam) so what is going on here and why is Sega acting as if it is my fault/problem. Which people do I need to talk to get this fixed?

    Edit 2: Not sure who/what/when it was resolved, but after stepping away and coming back and checking on the game it seems to work now. What is up with the epic stuff though?
    Post edited by JimmyJoeBlow on
  • BillyRuffian#6250BillyRuffian#6250 Moderator UKRegistered Users, Moderators, Knights Posts: 40,861
    edited August 10
    I'd guess that, in order to enable cross-platform multiplayer, the CA Account has to enable some kind of link between your game and the other platforms to make them think that you are on the same platform and this seems to be a little flakey.

    "He uses statistics as a drunken man uses lamp-posts - for support rather than illumination." (Andrew Lang)

    |Takeda| Yokota Takatoshi

    Forum Terms and Conditions: - https://forums.totalwar.com/discussion/172193/forum-terms-and-conditions#latest

    "We wunt be druv". iot6pc7dn8qs.png
  • elcris1382elcris1382 Registered Users Posts: 2
  • elcris1382elcris1382 Registered Users Posts: 2
    please help
  • tanner4591tanner4591 Registered Users Posts: 1
    Still haven't been able to join friends since day 1, all of us on steam and windows.
  • Bastoche#1518Bastoche#1518 Registered Users Posts: 8
    The problem is finally gone for me today (maybe it is the last update?).

    Still disappointed to have paid full price 7 month ago and being able to play just now...

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file