User Info RequiredFull PC shutdown playing Warhammer 3 (Fight Battle and End Battle)

drubenach

I am getting a consistent PC crash while playing Warhammer 3 (and previously, 2).

I am running an AMD Ryzen 7 5800X, NVIDIA RTX 3070 and 32GB RAM. I am playing on Ultra settings. NVIDIA drivers up to date.

The most common occurrence of the crash (99%), is entering and exiting a battle. The campaign map is fine, however if I select "Fight Battle" or "End Battle" at the conclusion, the game commonly shuts down the PC completely. No BSOD, error screen, hang or freeze. Simply like the PC was turned off at the wall.

I have struggled to see how this is a "dying PSU" issue, as I have been told by friends. Why is it this particular sequence (selecting Fight Battle or End Battle), that is causing it? Is it a power/CPU/GPU spike which crashes the PC?

If anyone has this particular issue or thoughts on what exactly is happening I would love to hear it. Is it a warranty issue with a hardware part, or a software issue or other problem? I am wondering whether to return it (a pre-built PC by Mwave in Australia), or take to a PC repairer to diagnose it.

I am not experiencing this in other games.

Thanks all.

Witch_King#3646

Check the Windows Event Viewer and look for critical events, if you have the same problem i had you should find a Kernel Power 41.

Let me know if this is the case, i was able to fix the crashes and i'm currently on a quest to help anyone else struggling with them.

drubenach

Witch_King said:

Check the Windows Event Viewer and look for critical events, if you have the same problem i had you should find a Kernel Power 41.

Let me know if this is the case, i was able to fix the crashes and i'm currently on a quest to help anyone else struggling with them.

That is exactly what it is - Kernel-Power 41 in the Event Viewer (literally happened just then).

What was your fix? Thanks in advance, I'm glad I'm not the only one. @Witch_King

drubenach

Hi Charlie, details below:

• Build Number - v1.0.1 (12645.2534073)

• Detailed description of what happened before the crash - as per post above, consistent full computer shutdown, most commonly (99%) when entering and exiting a battle. Event Viewer is recording it as a Kernel-Power 41 crash.

• The relevant mini dump file - attached.

• A copy of your Campaign .save game, if the crash occurs during a Campaign - attached.

• A copy of your DxDiag - attached.

• A copy of your preferences script - attached.

• A copy of your modified.log file (.txt) - I think I've attached the correct one (I've uploaded two .txt files).

Thanks again in advance Charlie.

LordZaibek

Just started running into this myself. I managed to get a reproducible scenario. When I was at 4k fullscreen, having my lord initiate the Quest Battle preview on the Campaign map, it would consistently restart my PC. I bumped my resolution down to 1440p and windowed and the issue no longer occurred under the same scenario. Who knows, it could be a Power Supply issue but that never happened in the last month of playing Elden Ring so it's weird that the issue is reproducible.

LordZaibek

I should mention that this was a multiplayer campaign as Kugath and the quest battle was the one against the dwarves, early on.

stilljack

did we ever get any more info on this? getting the same issues, windows event 41, etc -- no problem in any other game, including cyberpunk2077, xcom2, various others so dont think its my hardware dying. Just full restarts at various points while playing warhammer 3.

Tried dropping down to 1440 and no such luck, on a rtx3060 and can provide more detailed infor if needed -- thanks for any help.

13am5ir

I have the same situation. Also 3070 and AMD Ryzen 7 5800X. 700 watt power supply.
The game crashes every time I press the end turn button. On any graphics settings, and for any faction. If the move is not completed, then the mogu is on the company map for a very long time. There are no such problems in battles.

Rataplany

Same problems for me here.

AMD 5600x
3070TI
New 750w Corsair PSU
All drivers up to date

Is there any update or a fix yet?

drubenach

Hi all,

Have not heard back regarding a fix to this - I am hoping to see a resolution from the devs before Immortal Empires, of course.

azuldruide#9200

hello drubenach,

i have almost the same issue => crash_report => D2022-07-21_T21-06-23.stack.txt :
Warhammer3
ntdll
ntdll
ntdll
Warhammer3
Warhammer3
Warhammer3
Warhammer3
KERNEL32
ntdll

TWW3 crash during almost all battles

my graphic card is Nvidia GeForce RTX 3080 , driver v.516.59 game ready

Best wishes

harleqat#9247

Also having this issue, only with TWW3 and 2, no other games. My graphics card is Nvidia GeForce RTX 3060ti. All drivers fully up to date.

VonMarc

same problem here, critical event kernel-power 41. Only happens with TWW3...

steam_164508474510dem4Mby

Same problem for me, in random parts of the campaign. Error code kernel 41, with a full PC shutdown on GTX 3080.

From what you guys are posting, the setups with GTX 30XX are affected. Is there any fix floating around? Game is practically unplayable.

action_johnny#9472

Also having loads of crash issues on a 3080 and Ryzen 5800X

steam_164508474510dem4Mby

For me a fix described here helped (for now). Apparently, the game can't properly utilize new Intel processors (which I own). No crashes for two days already.

https://www.pcgamesn.com/total-war-warhammer-3/how-to-fix-fps-issues-on-alder-lake-cpus

Try it, it might work for you as well.

Additionally I've turned off the "unlimited video memory" option in the settings. It might cause instability, and with GTX 3080 it's not necessary at all anyway. Game works on max settings at stable 60 FPS. I've also set a hard cap on FPS to 60 in nVidia settings panel, to save on power load of the entire system, and I play in borderless window mode.

epic_159866895606VfZKp2H

I am running an AMD Ryzen 7 5800X, NVIDIA RTX 3080 and 32GB RAM also. I am playing on Ultra settings, nvidia drivers are all up-to-date.

I have this problem usually during multiplayer games after a battle - the PC will turn off and critical event kernel-power 41 is in my event viewer every single time. This is the only game I get this issue. PC temps are fine in my case.

Any updates on a fix?

Han1234566

I and one of my friends met this problem as well.

After turning the resolution from 4k to 1080p, problem half solved. Like if I play at 4k, then game crash on the 120 turn. If I play at 1080p, it crash on160 turn. It will eventually crash, but usually I won't play in such late games.

Also, when some ai try to do some diplomat with me, such as sign a trade, it crashes as well.

GENERAL_STRANGELOVE#9960

I still get this problem, even after changing PSU to a 1000W high end solution.

Running a 3080ti with an Intel 11900K CPU and 64 gigs of ram.

Still the game randomly crashes throwing my pc on a black screen and then reboot.
I' m not experiencing this on any other game, and I'm playing everything on the highest settings available in 3440x1440 ultrawide: TWW3 is the only game that has this problem.

Is this crash at least a known issue with someone looking at it?

I tried many solutions but nothing worked so far.

steam_164508627085Bgzbcyo

Wh3 is a taxing game on both CPU, GPU and Memory. Crashes like the ones described in this thread are more likely related to stability in those three areas. It can be that the custom or even official overclocking profiles are not stable or it can also be a lack of power from the PSU in power spike situations. Try running game for long periods using lowest settings or try loosening the overclocking profiles you might have on your system.

Another issues I had way back that was causing these types of crashes was that I was using one PCIE power cable in both the GPU power socket as the cable was splitting into 2x8pin PCIE connectors. I randomly dedicated a separate PCIE psu cable for each of the two power input on the GPU and the issues was instantly solved. I would advise anyone that might have this setup to change it asap.

leelareso#4913

ryzen 7 5800x 3080rtx 16 gb ram seasonic 1000w. All settings on max with 1440p resolution. 0 crashes freezes and while alt tab over 300 turn on 2.1.1 version. Strange things with this game i see.

GENERAL_STRANGELOVE#9960

I got a 1000W high end PSU too, not a problem on any other game.
Definitely it's not a power supply problem, it seems more like a software one - reasons still unknown

leelareso#4913

i have riva tuner, msi afterburner, soundblaster control panel,origin, discord. So i think if work 4 me fine, that apps are fine.

And its on Winsows 11.

GENERAL_STRANGELOVE#9960

I got win11 too, made a clean reinstall of everything, drivers are updated and system is brand new;

I don't know what causes the crashes but consider that you are mounting a Ryzen while I mount an Intel - differences on how the software handles various components can occur.

I only have discord running in background most of the time (plus things like Ghub and iCue) so no "big" programs in the background. At this time I even tried changing the PSU to the 1000W new one I got now but I didn't solve.

I even tried the two power PCIE cable trick to the GPU, still got the same crashes as before... atm I'm testing different graphics settings just to be sure but consider that I can run the game no problem in ultra with no lag, freezes or anything whatsoever, and honestly my specs can handle whatever this game can throw at them

leelareso#4913

hmm maybe try fps cap up to 60. And what model is this 1000w psu

GENERAL_STRANGELOVE#9960

Corsair HX1000 plus Platinum

I'll try capping fps and messing with options, still It's strange since i don't have any issues with any other game (rdr2, tww2, cp2077, star citizen, dcs to name a demanding few) dcs alone makes my system almost melt

At this point I'm just making attempts and hope for the best

Btw I'm not the only one having these kind of issues, that's why I'm pretty positive that it's not my system's fault

GENERAL_STRANGELOVE#9960

UPDATE:

After patch 2.2, the crash reboot problem is gone.

It was, as I suspected, a software issue, due to a bug related to the assignment of rebel factions during the end turn cycle. For some reason, on my CPU architecture this caused a full reboot of my system.

Now the issue is completely gone and TWW3 runs stable and smooth at max graphics settings on 3440x1440.

ThatFeelBrah#5489

For me it still happens as of 2.3. Just upgraded my PC (I7 12700KF, RTX 3060, 16GB DDR4, Windows 10). Before the upgrade the game worked flawlessly for 500h+ of gameplay.

Have been talking with Sega support but so far the only thing that worked was lowering all graphical settings to the minimal available (and this might not be fixing but extending the working period to a point I didn't reach the limit because playing in these settings is a chore).