[SOLVED]Game crashes while loading prologue or campaign

tesoplightsun

Update: Received the following note from technical support. I solved the issue.

Thank you for contacting SEGA Support.

Please follow the instructions below:

- Click the 'Windows' Start button
- Type in 'Total War: Warhammer III' to locate it
- Right-Click on the app -> More -> App Settings -> Reset

This will reset the settings. Once you've done so, try starting the game again.

Build 12645.2534073 on Gamepass
Loading the prologue or a new campaign. The loading screen comes on and nearly completes. The sound stops, and shortly after the game crashes to desktop.

No save files as the game crashes before loading in for the first time.
I've tried updating graphics driver, no effect.

BillyRuffian#6250

Are you running Razer Cortex? If so, try disabling the autoboost function.

tesoplightsun

Thanks for the reply. No I don't have Cortex installed.