Known IssueEnd of Turn Crash

Scarfman4108#4901

Hi there,

I'm getting a repeated crash to desktop on an Immortal Empires game as the Oracles of Tzeentch (Kairos). At the end of Turn 259 the game runs through each of the other factions as usual. When it gets to the last faction, the music stutters and there is then a hard crash to desktop. The crash only affects this save; at present I can play other campaigns as normal.

This happens every time I run the game. Save file, crash log, and DxDiag file attached. I'm playing the game on Windows 11, through Steam.

To be honest this is not a major disaster as the game is pretty much over at this point -- I'm just painting the map blue! Still, I know a few other people are reporting this bug so I thought I would report it.

I've been through a lengthy discussion with the team at SEGA Support (Ticket #599317, if that's any use to anyone) and have tried the following steps, all to no avail:
- Opting out of betas on Steam;
- Ensuring that I had no mods installed;
- Verifying the integrity of my game files/game cache;
- Deleting the "preference.script' file to reset my game preferences;
- Running the game with anti-virus software disabled;
- Running the game file as an Administrator and ensuring it is not running in Compatability Mode;
- Running the "repair.NET" tool;
- Uninstalling and reinstalling the game (yeah, that took a while!);
- Deleting the local save files folder; and
- Deleting the 'Launcher' folder so that the Total War game launcher app reinstalls upon starting the game up again;

Anyone have any other suggestions?

Many thanks in advance!

CA_Tama#5904

Hey there @Scarfman4108#4901

Thank you so much for the wealth of information, I was able to replicate exactly what you're describing and have forwarded it for investigation.

Thank you so much for your help and patience
Tama ^-^

Jack91#5712

Same to me, two campaign with Skalbrand ruined for this bug...

Scarfman4108#4901

Thanks Tama!

Hopefully it does lead to something that can be patched out as I have seen quite a few people (hi, Jack!) having similar problems. Still, a workaround would be appreciated!

Let me know if you find anything out!

Will_Aka#4861

Well after waiting 1 year to buy this game, after playing countless hours of warhammer 2 i was welcomed with the END TURN CRASH. Ive tried to rollback to 2.3 and 2.2.1 with no sucess. (Ryzen 3600+rx6700+16GB ram+Win10)

Does CA have any real update about this issue?

#82303

Will this issue be resolved in the next patch 3.0 coming April 13?

ajensen796#1885

Also having this issue, hoping it gets resolved.

CaptainCaveman#5783

I have been having the same issue since release of 2.4. I play Empire on IE - usually bugs out in the twenties although sometimes goes a few more turns. IE is totally broken and unplayable and has been since September - B4 anyone makes and suggestions - I've tried dozens of new games... done the no mods, integrity, drivers, reinstall, virus et all... and I'm not new to the game - been playing since Total War first release. Its not my system either as that is better than most... and not alone as there seems to be lots and lots and lots of people having the same issue.

What is getting me is that there is NO fix? In this chat I see that CA have apparently now seen the issue (I find that this is amazing if it's the first instance they have seen... I saw the first complaints almost the same time as 2.4 was released)... I figured it would get resolved but this is the first time I have seen a problem in the base game be left for such a long period of time...

#82303

CaptainCaveman#5783 said:

I have been having the same issue since release of 2.4. I play Empire on IE - usually bugs out in the twenties although sometimes goes a few more turns. IE is totally broken and unplayable and has been since September - B4 anyone makes and suggestions - I've tried dozens of new games... done the no mods, integrity, drivers, reinstall, virus et all... and I'm not new to the game - been playing since Total War first release. Its not my system either as that is better than most... and not alone as there seems to be lots and lots and lots of people having the same issue.

What is getting me is that there is NO fix? In this chat I see that CA have apparently now seen the issue (I find that this is amazing if it's the first instance they have seen... I saw the first complaints almost the same time as 2.4 was released)... I figured it would get resolved but this is the first time I have seen a problem in the base game be left for such a long period of time...

You are not alone. I have experienced this after release 2.0 so it has been there for quite a while, and though CA claimed to have solved it in there patch 2.2 it still appears to date.

So I completely understand your frustration, and to me it seems they either don't have the capacity to solve it or they simply do not prioritize this serious issue (which would be surprising). I find the lack of transparency from CA a major issue that shows they seriously lack customer engagement skills or don't give a damn about their customer base.

|HD|LVERIX#8277

I have the same issue and nothing works to repair it. I had a perfect (painting the map) khorne campaing and now its gone because of the bug (turn 169). I play vanilla because with mods the bug appears at turn 12 (skaven campaing). I dont know if CA realize how game breaking this bug is. I almost abandone the game . Im a 36 years old medic with wife and a baby. I dont have time to invest in a game that later on i cant finish or complete in a satisfiying manner. Please fix it already.

|HD|LVERIX#8277

P.S. I dont only invest time. I have bought all 3 warhammer games with all dlcs, just to have the most complete experience with immortal empires, also troy special edition and three kindoms special edition (all dlcs). Please make my investment worth it.

Jack91#5712

|HD|LVERIX#8277 said:

P.S. I dont only invest time. I have bought all 3 warhammer games with all dlcs, just to have the most complete experience with immortal empires, also troy special edition and three kindoms special edition (all dlcs). Please make my investment worth it.

2 campaign with Skalbrand gone in the WC for this bug...i have fear to start a new one, with any factions. I love this game and i bought all DLC and all tre games of Total War Warhammer waiting the moment i can play Immortal empire for the full experience. But this bug ruined this hope.. CA in the 3.0 MUST fix definitely this bug...

|HD|LVERIX#8277

It is obvious that wh3 keeps a constant connection to the internet, proven by the fact that if you play offline you cant get steam achivements like unlocking boris ursun after the battle of fronzen falls. So, could it be that the random end turn crashes are caused by connectivity issues. If thats the case, is good news for SP campaings but terrible news for MP campaings. Could you check on that please ?

Scarfman4108#4901

I'm looking at the patch notes for v 3.0 and they mention fixing an end of turn crash when Gotrek dies (in a random Dwarf/Empire faction, presumably?). I don't think that applies in my game since I'm in the very endgame and I don't think that any of those races are still standing, but maybe it will help some of the other posters here? Unfortunately I'm away from my gaming rig ATM so I can't confirm if I'm still getting the crash. I'll try to report back once I've got home and downloaded the update.

Don't know if it has helped with anyone else though?

k283#2501

I am now getting this crash as of patch 3.0 when I did not have this problem before.

starksnow1995#5013

Hello,

Can we please have a member of the team resolve this issue? I am still seeing this issue as of patch 3.0 and it's causing issues for me to play this game. I have dumped many hours into this campaign.

I have been playing as Khorne and Skarbrand.

Best,

AtomareHaare#3817

Same here. Turn 109, playing as Skarbrand in Realms of Chaos. Game keeps crashing after the end turn is over. Save file is attached.

|HD|LVERIX#8277

I already read the patch notes and they dont address this particular issue. I was playing vanilla, but want to play with some modds. So im just waiting for the game breaking crash any time now

gekj#8548

i still have random end turn CTD

cooperftw#9982

All chaos dwarf campaigns crash for me at the last AI's turn, right at the end of turn 9/beginning of turn 10. Tried multiple campaigns, cannot get turn 10 to begin before it crashes to desktop.

Filthy_man_thing#6755

I hadn't had this until 3.0, and only as thee Chaos Dwarfs so far: two campaigns (not tried other factions yet) as the Exiled guy.

First game CTD and on any load attempt turn 15 (When Legions of Chaos were on the turn timer)
Second game turn 9 (Grimgor's 'ardboys) on the timer

EDIT1) to upload the autosave and quick save files (I'm aware that this includes four mods but thought it would be appropriate to attach with the report regardless once I saw others were having the same issue)

EDIT 2) To investigate another faction. My wood Elves game that I was just mashing end turn on also crashed during the end turn timer (around 10 or 11?). Attached below too. Once again, I know these are modded. I'll try to do an unmodded test later to see what happens as well. To reiterate, before 3.0 I was able to play a Morathi campaign up to about to about turn 100 with no crashes

Edit3) There's a good chance I've identified the issue on my end as a Mod in particular causing the crashes, but not the same as any in the other file above someone provided (exiles of Korne). So my issue might be okay but likely not the same as other peoples- (tabletop unit caps was the mod in my own case); in a game with only that turned off I'm up to button mashing turn 25 with the same Chaos Dwarfs Faction- my own files might not be helpful to the issues of others now, so apologies, but if anyone is presently using tabletop Unit Capsdisabling that seems to help me atm, and will hope for an update fix from the mod.

Squadinho#2983

Filthy_man_thing#6755 said:

I hadn't had this until 3.0, and only as thee Chaos Dwarfs so far: two campaigns (not tried other factions yet) as the Exiled guy.

First game CTD and on any load attempt turn 15 (When Legions of Chaos were on the turn timer)
Second game turn 9 (Grimgor's 'ardboys) on the timer

EDIT1) to upload the autosave and quick save files (I'm aware that this includes four mods but thought it would be appropriate to attach with the report regardless once I saw others were having the same issue)

EDIT 2) To investigate another faction. My wood Elves game that I was just mashing end turn on also crashed during the end turn timer (around 10 or 11?). Attached below too. Once again, I know these are modded. I'll try to do an unmodded test later to see what happens as well. To reiterate, before 3.0 I was able to play a Morathi campaign up to about to about turn 100 with no crashes

Edit3) There's a good chance I've identified the issue on my end as a Mod in particular causing the crashes, but not the same as any in the other file above someone provided (exiles of Korne). So my issue might be okay but likely not the same as other peoples- (tabletop unit caps was the mod in my own case); in a game with only that turned off I'm up to button mashing turn 25 with the same Chaos Dwarfs Faction- my own files might not be helpful to the issues of others now, so apologies, but if anyone is presently using tabletop Unit Capsdisabling that seems to help me atm, and will hope for an update fix from the mod.

Just wanted to say that the TTC mod was causing a end turn crash and the mod author has updated the mod today, which seems to have fixed it (at least for me!).

Scarfman4108#4901

Just checked back, and I'm still getting the crash on that save, post-v. 3,0

A couple of points I've noted from reading around this thread and the wider forum (from someone with no experience of coding): a lot of these issues seem to be happening on a '9' turn: mine is turn 259, |HD|LVERIX#8277 reports a crash on turn 169, and AtomareHaare#3817 turn 109. I remember seeing '9' turns in some other threads on end-of-turn crashes, too. I don't know anything about how the game is coded and whether that might be the root of the issue (e.g. if the game checks something every tenth turn), but it did strike me as an interesting coincidence.

It also seems like Skarbrand players report having this problem more than any other faction, albeit I haven't looked at other end-of-turn-crash threads on here recently. But I have noticed his name cropping up more often than other Lords. It might just be that Khorne are a popular faction to play, though!

I suspect we're dealing with multiple different crashes here that are affecting different players for different reasons (e.g. there's a wider susceptibility for Skarbrand, for some reason). If CA have managed to patch out the Gotrek crash, but not these others, then I'm not sure what sort of timeline we can expect for a fix.

I am sympathetic, though -- this was a fairly big patch at 13GB, and that's only about 1/4 of the previous size of the whole game. That's a lot of data to sift though to find out what's causing these issues, even before factoring in the hardware and other software on different computers. I guess I have the luxury of feeling this way, given that my game was pretty much over when it started crashing, and I totally see why others are more frustrated, especially if this is happening regularly.

#82303

Nope I also experienced the crash without any mods. See also this post: https://forums.totalwar.com/discussion/329380/end-turn-crash

So it is not related to any particular mod.

This is getting embarrasing now, that CA cannot resolve this issue. This bug(s) has been here forever now (since patch > 2.0) and still CA cannot fix it properly. Who cares about buying more content, when we cannot even complete a game?

See this old thread dating back to September 2022:

https://forums.totalwar.com/discussion/321451/immortal-empires-crashes-during-turn-cycles