User Info RequiredLost Gods Prologue Crash

DeerPrince#1144

Whenever I tried to load my Lost Gods prologue save, I've been unable to play, the game crashes right at the end of the loading screen.

I deleted the save file in to see if starting anew would fix the issue. It still crashes when starting a new prologue save.

I have tried uninstalling and reinstalling the game. Still no luck.

I believe this has been going on since 3.0 and still haven't found a fix.

Attached are the corresponding files. No save file because I have none, this crash occurs when launching a new game.

CA_Liam#6659

Hey there @DeerPrince#1144

Thanks for raising this up, I'm unable to reproduce this in house, have you played that campaign before? Do you have Tutorial enabled when you play or is it the same if you disable it? Please can you perform a clean reinstall of your graphics driver using DDU & grabbing the latest version from Nvidia's website/Geforce Experience.

All the best,
Liam

DeerPrince#1144

Yes I have played that campaign before. I believe it was after 3.0 where I could no longer play it, I thought it was due to a corrupted savefile, so I deleted the save file and tried to start over but it still crashes. I'm able to play the other campaigns just fine.

It crashes with or without Tutorial enabled.

I'll try to perform a clean reinstall of my graphics driver with DDU and report back.

DeerPrince#1144

I have performed a clean reinstall with DDU and GeForce Experience. And the issue persists.

I'll attach the new files after the crash.

DeerPrince#1144

Hello, the crash persists in 3.1

DeerPrince#1144

Bump. Any updates on a possible solution? Or at least relaying information about this issue to devs?

CA_Liam#6659

Hey there @DeerPrince#1144

The next thing to try would be to follow the page here with further steps to take. Can you please let me know where you're crashing as well on your new save?

All the best,
Liam

DeerPrince#1144

It crashes right around the end of the loading screen, I don't even get to see the "Continue" button after the loading screen when starting a new game.

Here's something interesting. Another user found a workaround that worked for me:

Apparently if I load any other campaign and then exit to menu, then I'll be able to load the Prologue campaign without crashing.

While this doesn't fix the issue, it's a temporary (albeit annoying) solution to be able to play the prologue.