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Shogun 2 crash during legal/splash screen - information

Nicklaus CANicklaus CA Creative AssemblyPosts: 2,138CA Staff Mods, CA Staff
Hello all,

Lately, people seem to be experiencing an issue where Shogun 2 is launched, reaches the splash/legal information screen, and then stops altogether, ending with a crash. (Please note that if you are starting Shogun 2 for the first time, that is an unrelated non-issue, as the game has to compile shaders, which can take a while, up to 10 minutes.)

To combat this issue, there is a two-step method to follow:

1) First, check your web browsers (Internet Explorer, Firefox and Google Chrome) for addons/plugins/extensions. Disable or uninstall these one by one and see if the issue is fixed. Especially take note of anything referring to Incredibar, a toolbar for Internet Explorer and Firefox which is actually malware. Check for any other forms of malware similar to that and remove as needed. Ensure that your anti-virus software is up to date.

2) If you are absolutely sure that you have no plugins/extensions/addons or malware attached to your web browsers that is causing the issue, then it is likely to be video/audio drivers that are outdated, BIOS issues, etc. For this, you can search the support forums for help as there are multiple threads and fixes for various issues, or start a new thread, making sure to follow the instructions here: http://forums.totalwar.com/showthread.php/9291-***Before-You-Post-in-the-Total-War-Shogun-2-Support-Forum-Please-Read-First!***

Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.

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