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Shogun 2 crash during legal/splash screen - information

Nicklaus CANicklaus CA Creative AssemblyPosts: 2,138CA Staff Mods, CA Staff
Hello all,

Lately, people seem to be experiencing an issue where Shogun 2 is launched, reaches the splash/legal information screen, and then stops altogether, ending with a crash. (Please note that if you are starting Shogun 2 for the first time, that is an unrelated non-issue, as the game has to compile shaders, which can take a while, up to 10 minutes.)

To combat this issue, there is a two-step method to follow:

1) First, check your web browsers (Internet Explorer, Firefox and Google Chrome) for addons/plugins/extensions. Disable or uninstall these one by one and see if the issue is fixed. Especially take note of anything referring to Incredibar, a toolbar for Internet Explorer and Firefox which is actually malware. Check for any other forms of malware similar to that and remove as needed. Ensure that your anti-virus software is up to date.

2) If you are absolutely sure that you have no plugins/extensions/addons or malware attached to your web browsers that is causing the issue, then it is likely to be video/audio drivers that are outdated, BIOS issues, etc. For this, you can search the support forums for help as there are multiple threads and fixes for various issues, or start a new thread, making sure to follow the instructions here: http://forums.totalwar.com/showthread.php/9291-***Before-You-Post-in-the-Total-War-Shogun-2-Support-Forum-Please-Read-First!***

Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.

Quick solutions to common FotS problems :
http://forums.totalwar.com/showthread.php/35425-PLEASE-READ-Common-issues-for-FotS-and-how-to-solve-them-(Updated-26-03-2012)
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