Splash Screen Crash Possible Fix

Indypride · September 2015

On both Shogun 2 and Attila, I've been having a very frustrating crash in which my game always stops responding at the main loading screen. There are a variety of things that cause this. McAfee Web Advisor seems to be the biggest cause, but Symantec Endpoint Protection and some other anti-virus software sometimes conflict with the game and prevent it from moving past the splash screen. I didnt have any of these programs on my computer however, so while disabling these worked for some people, it didnt work for me.

The solution that finally fixed the problem for both Shogun 2 and Attila was this:

Open cmd as administrator through the start menu (right click on Command Prompt in start menu and start it as Admin)
Type the following two commands one at a time and press enter

netsh int ip reset reset.txt

press enter

netsh winsock reset

press enter and restart your computer.

These commands apparently reset your internet access game settings, and allowed me to finally play both. Hope this helps

brigantino2 · September 2015

This solution fixed the problem for me!

Indypride · September 2015

brigantino2 wrote: »

This solution fixed the problem for me!

Good! Glad to hear it

Indypride · September 2015

It is the forum moderators call of course, but this thread might be worth a sticky. This solution has worked for a handful of my friends as well, and there are still a lot of people posting threads about this same issue. This thread might help them

GameLoverAllDay · October 2015

Hi, I am using windows 8 currently, I have waited 2 days for this game to install so I'm kind of on edge :mad:, I have looked at many different steam forms to try to solve the issue, but when I have tried to look into the game settings it gave me this error saying the problem was that it can't run on windows, or it was a different unknown problem. the error code was 0xc000012f. If you can help me in any way, shape, or form I would be most grateful.

Trollingmerc · December 2015

Thanks so much mate, I've had the issue for ages and I've spent about 10 hours in total looking for a solution as I've tried everything. But this fixed the problem. Thanks so much.

MajorReeves · January 2016

Wonderful! I had this issue and requested a steam refund before finding this thread. It worked. Verified 2 starts no problems. Refund cancelled.

Indypride · January 2016

Glad to hear it helped

plague187x2 · January 2016

I had the same issue with both Attila and Shogun 2 (and the error message claimed I had a virus or had used a cheating program that had corrupted my installation. Way to hit it on the head guys...) This fixed both games.

Dreadful123 · February 2016

Ummm can u help me when i typed it on the cmd it says like this reset.txt was not found do i need to write it or just skip it to the next one ?

a7xjthom · April 2016

for a computer noob can you tell me what cmd is and how to get to it???

Storm57 · June 2016

Hello, I have the same issue (Shogun 2 crash at splash screen and I get an error message), but the fix that you propose didn't work for me. Do you have another idea ? I've already contact the support but they said that they didn't have the solution and give me the advice to go there.

dge1 · June 2016

Check your anti-virus program(s). A number of people reported that they resolved the issue by removing McAfee Webadvisor, among other things.

A link is here. Also, here is a link to programs causing problems as reported on Steam.

Storm57 · June 2016

I don't have Mc Afee and I already read all that topics. But I will check with my firewall and my anti-virus

Kevf3121 · November 2019

Storm57 said:
I don't have Mc Afee and I already read all that topics. But I will check with my firewall and my anti-virus

I realise im very late to this thread but i used to play shogun 2 A LOT and started having this problem a few years ago and gave up trying to fix it.. I have tried so many fixes in threads ive been reading but noting is working so im wondering if youve had any luck?

dge1 · November 2019

Kevf3121 said:

Storm57 said:
I don't have Mc Afee and I already read all that topics. But I will check with my firewall and my anti-virus
I realise im very late to this thread but i used to play shogun 2 A LOT and started having this problem a few years ago and gave up trying to fix it.. I have tried so many fixes in threads ive been reading but noting is working so im wondering if youve had any luck?

I recommend contacting Sega Support, as the game is not supported on the forum in a formal way.

https://support.sega.co.uk/hc/en-gb/requests/new

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