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DarKtwDarKtw Tech ModeratorPosts: 639Tech Moderators
edited May 2010 in Total War Eras Support
  • Post a dxdiag with technical issues please! See below.


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Step 3 - What to include when posting

If your problem is technical, make sure to include a DirectXDiagnostics report (copy the ENTIRE text file contents). Make sure you meet the minimum requirements as well.
Describe your problem as clearly as possible. If it is a visual issue, provide a screenshot if you can. Post dxdiags in spoiler tags.

If you can, explain what you've already tried to resolve the issue (eg what video card drivers have to tried, what have you updated recently?).

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Post edited by DarKtw on

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  • DarKtwDarKtw Tech Moderator Posts: 639Tech Moderators
    edited May 2010
    Step 4. Posting a dxdiag

    DirectX Diagnostics (DXDiag in short)
    {Windows XP}
    startrunxj1.gif
    DirectX comes with its own diagnostics utility, called DXDiag.exe. Here's how to use that utility:
    1) Click Start
    2) Click Run
    3) Enter in the Open field : dxdiag
    4) Hit Enter or click OK

    Alternatively you can open up Run by holding the Windows key and hitting R
    image

    Notice the 'Save All Information' button on the main page of the dxdiag tool - click this button and save the text file somewhere. Once you have saved all the information, open the text file you saved and copy all contents of it into the post in which you explain your problem.
    Do NOT remove any part of the dxdiag text, although advanced users can remove the information below the driver sections if they understand it.


    {Windows Vista/7 Users)
    You can bring up the run box by pressing Windows + R, or you can add it to the start menu;
    The run command does not appear in the Start menu by default, you can enable it by right clicking on Start > Properties > Customize and enabling the run command.
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