I have a post on the Steam Forum concerning this issue - Account Name: sinedfellacim. I have submitted my DxDiag, if you want to view it but the responses tell me that it looks ok. I have searched both forums for answers to my problem since Nov11 but so far no joy. I think the problem may be with 'Flash Player' as my 'Event Viewer' shows error with Flash Security.exe(&1). I have looked at possible solutions via this forum, i.e. through Microsoft but the download option does not seem to be for Windows 7. There are other errors such as .dll. I hope someone can help, if Sega can truly help, is it possible to do it remotely?