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BEFORE POSTING IN SUPPORT (DxDiag+FAQ's)

Matthias CAMatthias CA AdministratorPosts: 2,496Moderators, Administrators, CA Staff Mods, CA Staff
TECHNICAL FAQS




• When posting your issues please respect the following: one thread per issue and per player.

• You will find below, a list of all our FAQs.




tech1.png
1. Check the forums
2. Check the common solutions
3. Post a dxdiag with your thread

Guide
dxdiag.png
4. Post the required information with your thread

common2.png

Tries to download the full game via steam instead of disc

Crash on start/splash after installing a mod

Where are my saves located?





(NB. Helping or sharing your thoughts with the OP is welcome but if reporting your issue please post in a new thread, unless asked otherwise by CA staff or Moderators.)



RII FAQ list
  • FAQ I - Possible solution for AMD FX BIOS Issue
  • FAQ II - OROCHI-CEG WORKAROUND
  • FAQ III - Lobotomy solutions for crashes and other types of graphical artifacting
  • FAQ IV - Setting a preferred Graphics processor for Rome II with AMD
  • FAQ V - Setting a preferred Graphics processor for Rome II with Nvidia
  • FAQ VI - How to verify you have no mods and uninstall them
  • FAQ VII - Low Resolution Texture when running on Extreme
  • FAQ VIII - Updating your Graphics Drivers
  • FAQ IX - Graphics issues? Graphics card's self-diagnostic!
  • FAQ X - Verifying the Game's Cache Integrity
  • FAQ XI - Game crashes/won't work/launch: a list of solutions
  • FAQ XII - I have issues setting up my graphic options in game
  • FAQ XIII - Issues launching the game





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https://help.sega.com/home

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http://wiki.totalwar.com/w/Main_Page








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These forums are moderated by community volunteers.
PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE SUPPORT FORUMS.

Need to contact us?

Forum Terms & Conditions

Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.
Post edited by Matthias CA on

Comments

  • Matthias CAMatthias CA Administrator Posts: 2,496Moderators, Administrators, CA Staff Mods, CA Staff
    edited September 2013


    win8.jpg
    You can find the DirectX Diagnostic tool by simply searching for 'dxdiag' in Windows 7 & 8 via the Start Menu.

    Alternatively you can open it via the Run box (Windows Key + R) by entering "dxdiag".




    saveall.jpg



    Then click the Save All Information button, open the text file you saved and copy/paste the contents in your thread. You can omit information after the DirectX Filters section to reduce the size of your post.

    (Please use the
    [code] tags - The "#" in the advance editing tools)







    NB. If unable to post your DxDiag in one post, you are allowed to make a "double post".
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE SUPPORT FORUMS.

    Need to contact us?

    Forum Terms & Conditions

    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.
  • AlJabberwockAlJabberwock Moderator Posts: 7,293Moderators, Tech Moderators
    edited September 2013
    RII FAQ I


    AMD FX BIOS Issue:

    Background
    Many FX motherboards were released with a Bios (particularly for those before December of 2011/ January of 2012) that did NOT include an important patch to prevent issues with certain Steam games including Shogun2 and Rome 2. YOU need to be certain you have a bios that contains the updated (usually a beta solution of orochi) patch.

    Patches began to show up in December of 2011, although most but possibly not all motherboard-makers' updated bios' released after February or March of 2012, should contain this repair. As it was first identified in November 2011, obviously a bios dated Nov. 2011 or before is going to be a problem.


    Possible Symptoms
    This particularly impacts multi-threading and core-parking which can cause FX processors to grossly underperform in some cases. It can also cause stopping at the loading screen as well as rebooting the system or Crashing issues. This is not an exhaustive list of possible issues.

    AMD link describing some symptoms with some MoBo links
    http://support.amd.com/us/kbarticles/Pages/STEAMGamesonAMDFXplatforms.aspx


    Solution
    1)Go to your motherboard makers site.
    2)Go to the motherboards section, then your motherboard's page, downloads
    3)Identify the latest updated Bios. If it is ON or BEFORE NOV 2011, you need to contact your motherboard maker's support service to get them to email you a bios with the patch. If they cannot or will not respond, the Orochi-Ceg workaround in FAQ II below may help you if you choose it.
    4)Install the updated bios following your Motherboard maker's instructions.

    (It is important to know you must follow the instructions carefully and that incorrect execution of directions can cause unwelcomed results up to and inclusive of disabling your motherboard permanently. This board, its volunteers and CA are not reposnsible for your decision to use or not use this suggestion, and any risk you take is your own).


    Windows has advised that, in addition, you may want to follow and perform BOTH of these hotfixes if you have an FX processor AND Windows 7 and feel this may be a problem you are facing:

    1)Fix the multi threading
    http://support.microsoft.com/kb/2645594

    2)Fix the core parking
    http://support.microsoft.com/kb/2646060

    3) These may not work if you do not have a Bios that includes the patch discussed above.


    If this fix is not possible because you cannot receive a patched bios or you want to try a temporary solution until you receive one, move to FAQ II below.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    “Every so often things happen that can’t be rationalized in a conventional way. People wanna know their government has a response. I am that response.”
    ― Kent Mansley (in "Iron Giant")

    For most general problems, for which you have no idea of the culprit, your first port of call should be:
    https://help.sega.com/home

    If you are aware of a bug or a specific issue for which you know the cause, post in the support section for the specific title on our forums. Feel free to PM me or Matthias CA if you haven't received a response within 24 hours, 48 hours on the weekend. ~Al

    https://forums.totalwar.com/discussion/172193/forum-terms-and-conditions#latest
  • AlJabberwockAlJabberwock Moderator Posts: 7,293Moderators, Tech Moderators
    edited September 2013
    RII FAQ II

    OROCHI-CEG WORKAROUND



    Orochi CEG Fix for FX CPUs without a Bios update to fix FX issues with Steam games: Some FX based systems are likely to BSOD or show other symptoms on startup including rebooting and or other behavior that prevents the user from accessing the game or accessing it reliably.

    This fix is not official and cannot replace a permanent Bios update from your motherboards' maker, which in all cases you should insist upon and should eventually receive. This is only a temporary and generalized code, and while it has had generally good results, it may not work in all cases, nor are we in any way responsible for your use of it.

    A temporary fix until you can get a bios update from your maker (if you can) is to use the Orochi CEG workaround. A poster on Xtremesystems wrote a fix that is the basis for most of the betas out there that fix the problem. It DOES have to be reloaded at every boot up, but if you read the whole thread, you will see some smartguys figured out a way to have it auto reload on startup every time.

    Take a look at this site, read the ENTIRE first post and then decide whether you want to go through the rest of the thread (ignoring posters like Pad)
    http://www.xtremesystems.org/forums/showthread.php?276698-A-fix-for-Valve-CEG-games-causing-BSOD-on-Bulldozer-issue

    and then use this list of sites to get the program (the list is in post number 88).
    http://www.xtremesystems.org/forums/showthread.php?276698-A-fix-for-Valve-CEG-games-causing-BSOD-on-Bulldozer-issue/page4
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    “Every so often things happen that can’t be rationalized in a conventional way. People wanna know their government has a response. I am that response.”
    ― Kent Mansley (in "Iron Giant")

    For most general problems, for which you have no idea of the culprit, your first port of call should be:
    https://help.sega.com/home

    If you are aware of a bug or a specific issue for which you know the cause, post in the support section for the specific title on our forums. Feel free to PM me or Matthias CA if you haven't received a response within 24 hours, 48 hours on the weekend. ~Al

    https://forums.totalwar.com/discussion/172193/forum-terms-and-conditions#latest
  • AlJabberwockAlJabberwock Moderator Posts: 7,293Moderators, Tech Moderators
    edited September 2013
    RII FAQ III


    The "Appian Way Shuffle"
    (Nicks "limited lobotomy" or alternate 'Full Lobotomy': and "Redist. Reruns" together!)

    Some behavior including Freezing at Launcher or Title, crashing and other types of graphical artifacting may be solved by elimintating some basic Rome 2 Appdata files, and the Steam files that may be telling R2 that everything is hunkey-dorey when it isn't!

    This is the 'lobotomy light' form of simply wiping the entire Steam R2 folder so eliminates the seperate step of having to save savegame files elsewhere. If you use the extreme form and erase the entire folder, you will want to probably save your savegames elsewhere and copy them back once the repair is done.


    (Keep in mind that you should have User Account Control OFF or you may run into some problems )

    Step 1)

    LIGHT LOBOTOMY
    Try going to C:\Users\YOURUSERNAME\AppData\Roaming\The Creative Assembly\Rome2 and delete the following folders:

    army_setups
    battle_preferences
    fx_cache
    ui_cache
    Scripts

    FULL LOBOTOMY
    Delete entire R2 folder

    (If you cant find Appdata or the R2 files, they may be hidden and Ctrl+F and search should find them. ALternatively you an go to contorl panel and globally make all files visible.)


    Step 2

    Exit Steam, then go to C:\PROGRAM FILES (X86)\STEAM and delete the following:
    APPUPDATESTATS.BLOB
    CLIENTREGISTRY.BLOB

    (newer OSs may not have one of these files).

    Step 3

    Reboot, restart steam and let it rebuild its files (which it will). Now right click on your game in the Steam Library list. Choose 'Properties'>'Local Files'>'Verify Cache Files' This may take a few moments.

    See if you can play when complete. If not proceed with the next step.


    Step 4

    Now,
    Go to the following directory:
    - C:\Program Files (x86)\Steam\steamapps\common\Total War Rome II\redist
    Here you will find these files:

    ---vcredist_x86-80-sp1.exe
    ---vcredist_x86-90.exe
    ---vcredist_x86-100-sp1.exe

    (These will show an option to reinstall or repair, although one of them 86-90 may not show anything, this is normal.)

    Step 5

    Then, go next door to C:\Program Files (x86)\Steam\steamapps\common\Total War Rome II\redist\directx

    INSTALL DXSETUP.exe

    Step 6

    Reboot.

    Then restart Steam (it will update) and now verify cache files for Rome2 again. Play.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    “Every so often things happen that can’t be rationalized in a conventional way. People wanna know their government has a response. I am that response.”
    ― Kent Mansley (in "Iron Giant")

    For most general problems, for which you have no idea of the culprit, your first port of call should be:
    https://help.sega.com/home

    If you are aware of a bug or a specific issue for which you know the cause, post in the support section for the specific title on our forums. Feel free to PM me or Matthias CA if you haven't received a response within 24 hours, 48 hours on the weekend. ~Al

    https://forums.totalwar.com/discussion/172193/forum-terms-and-conditions#latest
  • Matthias CAMatthias CA Administrator Posts: 2,496Moderators, Administrators, CA Staff Mods, CA Staff
    edited October 2013
    RII FAQ IV

    To set a preferred graphics processor for Rome II, using AMD Switchable Graphics Technology:

    1. Ensure that you have the latest GPU drivers from either your Laptop’s manufacturer’s official website or AMD’s website.
    2. Right-click on the desktop and select ‘Configure Switchable Graphics.’
    3. Once the Catalyst Control Center has launched, look for ‘rome2.exe’ in the Recent Applications list. If it is not there, either launch Rome II then return to the Switchable Graphics menu, or select ‘Browse,’ and navigate to your Rome II Steam App folder (commonly “C:\Program Files (x86)\Steam\steamapps\common\Total War Rome II”) and select Rome2.exe.
    4. To the right of Rome2.exe in the Switchable Graphics menu there should be a button saying ‘Not Assigned.’ Left click on it to cycle through the options, which are ‘Power-Saving,’ and ‘High Performance.’
    a. The Power-saving option makes use of the more Integrated GPU, and High Performance uses your higher performance AMD discrete GPU. Select whichever one you prefer.
    5. Once you have selected your preference, click ‘Apply’ in the bottom right corner to confirm & apply.



    Also please connect your AC power cable to your laptop.

    Some laptop computers will not run with the second more powerful discrete graphics card unless connected to the mains AC.
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE SUPPORT FORUMS.

    Need to contact us?

    Forum Terms & Conditions

    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.
  • Matthias CAMatthias CA Administrator Posts: 2,496Moderators, Administrators, CA Staff Mods, CA Staff
    edited November 2013
    RII FAQ V

    To set a preferred Graphics processor for Rome II, using Nvidia' Control Panel:

    1. Ensure that you have the latest GPU drivers from either your Laptop’s manufacturer’s official website or Nvidia’s website.
    2. Right click on the desktop and select ‘NVIDIA Control Panel’ Then click ‘Manage 3D Settings’ (on the left hand side).
    3. Once the Manage 3D Settings page has launched, look for ‘rome2.exe’ in the drop-down box underneath “1. Select a program to customize” and left-click on it. If it is not listed, either launch Rome II then return to the 3D Settings menu, or select ‘Add’, then ‘Browse’ and navigate to your Rome II Steam App folder (commonly “C:\Program Files (x86)\Steam\steamapps\common\Total War Rome II”) and select Rome2.exe.
    4. Under ‘2. Select the preferred graphics processor for this program’ select the GPU you wish to use to run the game (For the best performance but higher power-consumption, select High-Performance NVIDIA processor).
    5. Once you have selected your preference, click ‘Apply’ in the bottom right corner to confirm & apply..



    Also please connect your AC power cable to your laptop.

    Some laptop computers will not run with the second more powerful discrete graphics card unless connected to the mains AC.
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE SUPPORT FORUMS.

    Need to contact us?

    Forum Terms & Conditions

    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.
  • Matthias CAMatthias CA Administrator Posts: 2,496Moderators, Administrators, CA Staff Mods, CA Staff
    edited November 2013
    RII FAQ VI

    If your game is having issues and you have or may have modified the game in any ways (DLC are official updates of the games you can purchase and therefore are not counted as such a modification) this could be caused by this modification.

    This can be through altering any game file yourself, or downloading a mod or subscribing to a mod on the steam works website.

    If this is the case (or if unsure), could you please follow those steps please?

    1. If you have subscribed to mods through steam work, please follow the below troubleshooting first.
    2. Whether or not you had to follow the below troubleshooting, please uninstall completely the game. (Please copy all your important saved games to a “My documents” folder) IF YOU HAVE A SLOW CONNEXION READ THE NB AT THE BOTTOM OF THIS POST BEFORE UNINSTALLING.
    3. Verify that there are no Rome II files anywhere on your computer.
    4. Delete all remaining Rome II folders (apart for any saved game files you’ve saved in another folder – which is recommended to do).
    5. Reinstall the game.
    6. Verify the game's cache integrity (To do so:
      [LIST=2]
    7. right click on the game
    8. click on properties
    9. select the local folder tab
    10. click on verify the game cache integrity button)
    [/LIST]




    If you subscribed to a mod via the steam workshop, steam will automatically download the mod and updates when the mod creator makes them available.

    If you have manually deleted the mod files from your Rome 2 directory (or just performed a fresh install), but haven't unsubscribed from the workshop, these files will automatically be downloaded again.

    This may give you the impression you have a clean, mod-free install when it isn't the case.


    You can find a list of mods you are currently subscribed to by doing the following:
    • Click on your Library in steam
    • Click on Total War: ROME II in your games list
    • Click on the 'BROWSE THE WORKSHOP' button that appears in the game info in the centre of the screen
    • Click on 'Subscribed Items' on the right, underneath the 'YOUR ITEMS' header.

    In order to ensure you have cleanly and correctly uninstalled workshop mods, press the 'Unsubscribe' button next to any mods you have installed.

    This should cause steam to remove the mod from your game.

    It is worth verifying the game cache again after doing this, to make sure all files are correct and up-to-date.


    Your existing saved game is dependent on the mods you presently have installed, so you will have to start a new campaign after doing this.

    If you are worried about being unable to find mods again after unsubscribing to them, you can click the 'Favourite' button on the mod in the steam workshop. This will add mods to your favourites list so that you can find them again at a later date.

    If performing these steps above causes your issues to be fixed then it is almost certainly the mods which are causing instability for you, so it might be best to either update them after every new patch if the new version is compatible with the newest patch or stop using them in the future if it isn't updated and compatible with the latest live patch.


    If this issue is ongoing, please create a new thread to report it by adding your DxDiag and when possible, the latest mdmp file. (Please ensure that it is the mdmp file that was created for you crash and not for a previous crash, build number and date is given in the mdmp file name.)




    NB.: If your connexion is too slow to download the whole game again you can try finding the mod files on your own. Asking the modder for guidance should be the first thing to do as we have no way to know what has been changed or added by the modder.
    The second and last thing before having to follow the normal process as described above, is to find files that seem to be mod related (because of its name for example.)
    Don’t forget to continue from after the reinstalling the game part of this FAQ.
    If you haven’t been able to uninstall all mods then you will need to uninstall the game and follow this FAQ from there on.
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE SUPPORT FORUMS.

    Need to contact us?

    Forum Terms & Conditions

    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.
  • Matthias CAMatthias CA Administrator Posts: 2,496Moderators, Administrators, CA Staff Mods, CA Staff
    edited December 2013
    RII FAQ VII

    Low Resolution Texture when running on Extreme

    • If you are experiencing low resolution textures when running on extreme, its most likely that you don’t have enough video memory.

      You can force an override by ticking the unlimited video memory tick box in the advanced graphics settings however this may impact performance.



    • Another thing, the vegetation alpha is an option that should be set to off for all but the most powerful rigs.
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE SUPPORT FORUMS.

    Need to contact us?

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    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.
  • Matthias CAMatthias CA Administrator Posts: 2,496Moderators, Administrators, CA Staff Mods, CA Staff
    edited December 2013
    RII FAQ VIII

    How to update my Graphics drivers:

    • 1. You first need to know what graphics card you have. Please open your DxDiag.txt and look for the "Display Devices" section.


    • 2. You will generally either find Nvidia, AMD or Intel.


    • 3. If your Graphics card is Nvidia, please go on the following website: http://www.nvidia.com/Download/index.aspx
      a) The easiest way is to select the "Option 2: Automatically find drivers for my NVIDIA products." by clicking on the button "Graphics Drivers" in grey on the right hand side.

      b) Or if you feel more comfortable you can use the "Option 1: Manually find drivers for my NVIDIA products."
      c)You can find all the needed information in your DxDiag.txt in the following sections:
      - "Display Devices"
      - "System information"
      d) if you have any issues post in the graphics part of the Support forums your issue and the a copy paste of the above two sections of your DxDiag.


    • 4. If your Graphics card is AMD, please go on the following website: http://support.amd.com/en-us/download
      a) The easiest way is to select in the "Automatically Detect and Install" part on the right hand side of your screen the "Download Now" link.

      b) For more experiences users you might prefer use the following information:
      c) Desktop AMD users you can also choose to go http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064 Please read f) to find your laptop configuration.
      d) You have to look for your graphics card name as it may have specific drivers you will need to install and might not be the first download link.
      e) to identify what is your graphics card, please read the top part of the following section of your DxDiag:
      - "Display Devices"
      f) Some cards may not be covered in this part of their AMDs website, in this case please use this URL instead: http://support.amd.com/en-us/download



    • 5. If your Graphics card is Intel, please go on the following website: https://downloadcenter.intel.com/default.aspx
      a) The easiest way is to select in the "Intel® Driver Update Utility" part situated on the left hand side of the screen the "continue" button/link.

      b) For more experiences users you might prefer use the following information:
      a) Regarding the "1. Select a product family", choose Graphics
      b) You can find all the needed information in your DxDiag.txt in the following sections:
      - "Display Devices"
      c) if you have any issues post in the graphics part of the Support forums your issue and the a copy paste of the above two sections of your Dxdiag.



    • 6. Then download using the link provided by the official website of your graphics card. If you choose to use the beta drivers please do so at your own risk. Beta drivers are often provided by graphics card manufacturers “AS IS”, and have the possibility to cause issues with software and games on rare occasions. Should you have any issue with updating your graphics drivers or questions regarding them, please contact your graphics card manufacturer.

      If you are having issues with your graphics card please visit this FAQ first.
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE SUPPORT FORUMS.

    Need to contact us?

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    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.
  • Matthias CAMatthias CA Administrator Posts: 2,496Moderators, Administrators, CA Staff Mods, CA Staff
    edited December 2013
    RII FAQ IX

    How can I troubleshoot my graphics issues myself?
    (Or performance possibly linked to my graphics issues.)

    Please follow the step by step guide that should help you.
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE SUPPORT FORUMS.

    Need to contact us?

    Forum Terms & Conditions

    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.
  • Matthias CAMatthias CA Administrator Posts: 2,496Moderators, Administrators, CA Staff Mods, CA Staff
    edited January 2014
    RII FAQ X

    How can I Verify the Integrity of my game's cache?

    Follow these steps:
    o In Steam select and right click on Total War Rome 2.
    o Select Properties.
    o Select the "Local Files" tab.
    o Select "Verify Integrity Of Game Cache"
    o Once this process is finished click Ok/Done.
    o Exit and fully close Steam.
    o Launch Steam.
    o If you are automatically logged in to your account, please log out of your account.
    o Log into your Steam account.
    o Launch the game.



    Why should I follow these steps?

    The game's data can get corrupted for many reasons and in many ways. This will help clean and correct any missing or corrupted data detected by Steam.

    This may not always work if you have mods installed as some mods may corrupt data if not updated to be compatible with the latest patch. For more information regarding mods, please visit FAQ VI.
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE SUPPORT FORUMS.

    Need to contact us?

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    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.
  • Matthias CAMatthias CA Administrator Posts: 2,496Moderators, Administrators, CA Staff Mods, CA Staff
    edited February 2014
    RII FAQ XI

    Please click here if you are having the folllowing issue: My Game won't launch / launcher issues
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE SUPPORT FORUMS.

    Need to contact us?

    Forum Terms & Conditions

    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.
  • Matthias CAMatthias CA Administrator Posts: 2,496Moderators, Administrators, CA Staff Mods, CA Staff
    edited April 2014
    RII FAQ XII

    If the game crashes when you try changing one of your graphics option you can change these manually.

    To do so you will need to manually change information in the preference.script file. In order to ensure this is done properly please follow the below instructions:

    DISCLAIMER: Before changing any files from your game, your game should be shut down completely.





    You will first need to find the preference.script file:

    To get your preferences.script.txt:

    • Go to Start->Search and type run
    • New window will pop up and type in: appdata
    • this will open the appdata folder
    • Go to folder: Roaming
    • Go to folder: The Creative Assembly
    • Go to folder: Rome2
    • Go to folder: scripts
    • open preferences.script.txt

    Once you have opened the preference.script file (It’s a text file) you need to change the right line to change the graphics setting you wanted to change:

    DISCLAIMER: if you want to test any changes in this file, please make a copy of it before changing anything as The Creative Assembly cannot be held responsible for any issues caused if you modify game files.








    - To change the game’s screen resolution:
    • Find the following lines: (1920 and 1080 are the current game resolution in this example, your numbers might differ.)
      resolution wrote:
      x_res 1920; # x_res <int32>, Fixed window width #
      y_res 1080; # y_res <int32>, Fixed window height #
    • Change those number by your preferred resolution.
    • Press at the same time the “Ctrl” and “S” buttons of your keyboard to save this file.
    • Close the file and launch the game to verify it worked as intended.







    - To change from full screen to window mode or vice versa:
    • Find the following line:
      gfx_fullscreen true; # gfx_fullscreen <bool>, Run the application in fullscreen or not #
    • Change the “True” to “False” to have the game in windowed mode, or set it to true to play the game in full screen. (Write False or True instead of the opposite.)
    • Press at the same time the “Ctrl” and “S” buttons of your keyboard to save this file.
    • Close the file and launch the game to verify it worked as intended.







    - To change the unlimited Video Memory option:
    • Find the following line:
      gfx_unlimited_video_memory true; # gfx_unlimited_video_memory <bool>, Enable unlimited video memory allocation #
    • Change the “True” to “False” to deactivate the Unlimited Video Memory option, or set it to true to activate it. (Write False or True instead of the opposite.)
    • Press at the same time the “Ctrl” and “S” buttons of your keyboard to save this file.
    • Close the file and launch the game to verify it worked as intended.
    Please bear in mind that deactivating this option might secretly downgrade your graphics settings. IF the graphics do not live up to your expectancy try running the game with the unlimited video memory option activated.







    - To change the V-sync option:
    • Find the following line:
      V-sync wrote:
      gfx_vsync false; # gfx_vsync <bool>, vertical synchronization #
    • Change the “False” to “True” to activate the V-sync option, or set it to “false” to deactivate it. (Write False or True instead of the opposite.)
    • Press at the same time the “Ctrl” and “S” buttons of your keyboard to save this file.
    • Close the file and launch the game to verify it worked as intended.







    If you are experiencing any issues with your graphics settings after reading this, please post a new thread (or continue your existing thread) and give as much information, including which part of this FAQ you followed and post your DxDiag as well.
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE SUPPORT FORUMS.

    Need to contact us?

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  • Matthias CAMatthias CA Administrator Posts: 2,496Moderators, Administrators, CA Staff Mods, CA Staff
    edited April 2014
    RII FAQ XIII

    If you are having issues to launch the game please follow these solutions:


    1) Run the game as administrator:

    To do so:
    • Right click on your steam desktop icon
    • Select properties
    • click on the compatibility tab
    • select in the privilege Level options "Run this program as an administrator"
    • Click on apply
    • Close the properties window and close steam completely
    • reopen steam and launch the game


    2) Check your preference.script file

    If you are missing your preference script even though you did play the game previously at some point and the game won't launch please copy paste the below preference script text into a basic text file (notepad) and save this text file into the following folder with the Unicode incoding*: scripts in the Rome2 folder.

    To find it:
    • Go to Start->Search and type run
    • New window will pop up and type in: %appdata%
    • this will open the appdata folder
    • Go to folder: Roaming
    • Go to folder: The Creative Assembly
    • Go to folder: Rome2
    • Go to folder: scripts

    To save your file with the Unicode encoding please do as follow:
    • Save your file using the "save as" option
    • at the bottom you will find an Encoding drop down menu
    • click on it and select "Unicode" instead of "ANSI"
    • name the file preference.script
    • Click save


    Here is the preference text to copy/paste:
    write_preferences_at_exit true; # write_preferences_at_exit <bool>, Write preferences at exit #
    app_multirun false; # app_multirun <bool>, Allow multiple instances of the application #
    x_res 1024; # x_res <int32>, Fixed window width #
    y_res 768; # y_res <int32>, Fixed window height #
    x_pos 0; # x_pos <int32>, Window position #
    y_pos 0; # y_pos <int32>, Window position #
    vfs_log_level 0; # vfs_log_level <int32>, 0 - off, 1 - mod-user, 2 - dev #
    unit_test false; # unit_test <bool>, unit test (for daily build) #
    gfx_first_run false; # gfx_first_run <bool>, First time application run #
    gfx_video_memory 0; # gfx_video_memory <int>, Override available video memory (bytes) #
    gfx_fullscreen true; # gfx_fullscreen <bool>, Run the application in fullscreen or not #
    gfx_vsync false; # gfx_vsync <bool>, vertical synchronization #
    explicit_thread_affinity true; # explicit_thread_affinity, Enable thread affinity #
    enable_steam_update_thread true; # enable_steam_update_thread, Enable Steam Update Thread #
    gfx_hdr 0; #  gfx_hdr <int>, Set high dynamic range rendering quality #
    gfx_shadermodel 0; # gfx_shadermodel <int>, Set shader model, 0-SM3, 1-SM4, 2=SM4.1, 3=SM5 #
    gfx_aa 0; # gfx_aa <int>, Set antialiasing, 0-no, 1 = MLAA #
    gfx_texture_filtering 0; # gfx_texture_filtering <int>, Set texture filtering, 0-trilinear, 4- anisotropic 16x #
    gfx_texture_quality 0; # gfx_texture_quality <int>, Set the quality of textures. 0 - lowest, 3 - ultra #
    gfx_enable_directx11 true; # gfx_enable_directx11 <bool>, Enable DirectX 11 rendering #
    gfx_ssao false; # gfx_ssao <bool>, Enable Screen Space Ambient Occlusion buffer #
    gfx_distortion false; # gfx_distortion <bool>, Enable Distortion Effect buffer #
    gfx_depth_of_field 0; # gfx_depth_of_field <int>, Set depth of field quality 0 - off, 2 - high #
    gfx_unlimited_video_memory false; # gfx_unlimited_video_memory <bool>, Enable unlimited video memory allocation #
    gfx_tesselation false; # gfx_tesselation <bool>, Enable tesselation #
    gfx_alpha_blend 0; # gfx_alpha_blend <int>, Set the alpha blending quality, 0 - alpha test, 1 - standard OIT, 2 - Intel accelerated AOIT #
    gfx_gpu_select 0; # gfx_gpu <int>, Select gpu on a multi-gpu config, 0 = first gpu, 1 = second gpu, ... #
    gfx_direct_resource_access false; # gfx_direct_resource_access <bool>, Enable Direct Resource Access #
    gfx_sky_quality 0; # gfx_sky_quality <int>, Set the quality of sky. 0 - low, 5 - extreme #
    gfx_unit_quality 0; # gfx_unit_quality <int>, Set the quality of units. 0 - low, 5 - extreme #
    gfx_building_quality 0; # gfx_building_quality <int>, Set the quality of buildings. 0 - low, 5 - extreme #
    gfx_water_quality 0; # gfx_water_quality <int>, Set the quality of water. 0 - low, 5 - extreme #
    gfx_shadow_quality 0; # gfx_shadow_quality <int>, Set shadow quality. 0 - off, 5 - extreme #
    gfx_tree_quality 0; # gfx_tree_quality <int>, Set tree quality. 0 - low, 5 - extreme #
    gfx_grass_quality 0; # gfx_grass_quality <int>, Set grass quality. 0 - low, 5 - extreme #
    gfx_terrain_quality 0; # gfx_terrain_quality <int>, Set terrain quality. 0 - low, 5 - extreme #
    gfx_unit_size 0; # gfx_unit_size <int>, Set unit size. 0 - small, 3 - ultra #
    gfx_fleet_size 0; # gfx_fleet_size <int>, Set fleet size. 0 - small, 2 - large #
    gfx_gamma_setting 2; # gfx_gamma_setting <float>, Set gamma correction #
    gfx_brightness_setting 1.2; # gfx_brightness_setting <float>, Set brightness #
    gfx_screenshot_folder "./screenshots"; # gfx_screenshot_folder <folder>, Folder to where save screenshots relative to Empire directory #
    gfx_gpu """"; # gfx_gpu <path>, The GPU description #
    gfx_effects_quality 0; # gfx_effects_quality <int>, Set effects quality. 0 - low, 5 - extreme #
    gfx_vignette false; # gfx_vignette <true|false>, Enable vignette #
    gfx_blood_effects false; # gfx_blood_effects <bool>, Enable Blood effects #
    batter_meter true; # battery meter <bool>, Show battery status #
    camera_move_speed 100; # camera_move_speed <float>, Set camera movement speed #
    camera_turn_speed 5; # camera_turn_speed <float>, Set camera turn speed #
    default_camera_type 1; # default_battle_camera <card32>, default battle camera: 0-totalwar 1-rts 2-debug #
    fix_res true; # fix_res <bool>, Forbid window resizing #
    fix_window_pos true; # fix_window_pos <bool>, Forbid window repositioning #
    mouse_wheel_sensitivity 50; # mouse_wheel_sensitivity <card32>, mouse wheel sensitivity: <0-100> default value = 50  #
    invert_cam_x_axis false; # invert_camera_x_axis <bool>, invert camera tilting up/down #
    invert_cam_y_axis false; # invert_camera_y_axis <bool>, invert camera panning left/right #
    show_selection_markers true; # show_selection_markers <true|false>, Show the selection markers under the units #
    show_path_markers true; # show_path_markers <true|false>, Show paths in naval battles #
    show_target_zones true; # show_target_zones <true|false>, Show firing arcs etc #
    show_projectile_trails false; # show_projectile_trails <true|false>, Show projectile trails... #
    ui_show_help_markers true; # ui_show_help_markers <true|false>, Show/hide the markers that indicate various things such as disembark zones and bastions #
    ui_telestration_always_on false; # ui_telestration_always_on <true|false>, Enables telestration for single player (for if want to draw for replays, or videos, etc) #
    unitcard_numbers_visible false; # unitcard_numbers_visible <true|false>, Shows unit numbers on unit cards #
    ui_porthole_mode false; # ui_porthole_mode <bool>, Determines if porthole panel shown or minimised #
    ui_card_mode true; # ui_card_mode <bool>, Determines if card panel shown or minimised #
    ui_radar_mode false; # ui_radar_mode <bool>, Determines if radar panel shown or minimised #
    ui_radar_scale 1; # ui_radar_scale <float>, Scale of battle radar #
    ui_unit_tooltip_expand_mode 2; # ui_unit_tooltip_expand_mode <0|1|2>, 0 = never expand, 1 = delayed expand, 2 = always expand #
    ui_porthole_default_page 1; # ui_porthole_default_page <0|1>, 0 = model page, 1 = stats page #
    roomlist_window_pos_x 154; # roomlist_window_pos_x <int32>, roomlist windows position on screen #
    roomlist_window_pos_y 354; # roomlist_window_pos_y <int32>, roomlist windows position on screen #
    chat_window_pos_x -1; # chat_window_pos_x <int32>, chat windows position on screen #
    chat_window_pos_y -1; # chat_window_pos_y <int32>, chat windows position on screen #
    chat_window_width_scale -1; # chat_window_width_scale <float>, chat windows dimensions on screen #
    chat_window_height_scale -1; # chat_window_height_scale <float>, chat windows dimensions on screen #
    browser_window_pos_x -1; # browser_window_pos_x <int32>, browser windows position on screen #
    browser_window_pos_y -1; # browser_window_pos_y <int32>, browser windows position on screen #
    browser_window_width_scale -1; # browser_window_width_scale <float>, browser windows dimensions on screen #
    browser_window_height_scale -1; # browser_window_height_scale <float>, browser windows dimensions on screen #
    ui_land_unit_ids 0; # ui_land_unit_ids <0|1|2>, 0 = always, 1 = on mouse over, 2 = never #
    ui_unit_id_scale 0.8; # ui_unit_id_scale <float>, Sets scale of unit banners #
    ui_mouse_scroll true; # ui_mouse_scroll <true|false>, Allow/disallow scrolling of the map by putting the cursor at the edge of the screen #
    battle_realism_mode false; # allow_battle_realism_mode <bool>, Imposes legendary difficulty settings on battle ui; no radar, reduced tooltip and banner information for enemies and restricted camera #
    ui_onscreen_kb false; # ui_onscreen_kb <true|false>, Enable on-screen keyboard for touch #
    battle_time_limit 60; # battle_time_limit <int>, Sets the time (in minutes) for each battle. -1 for unlimited #
    battle_difficulty 0; # battle_difficulty <int>, Sets the handicap for battles. Positive gives advantage.  -2 is vhard, -1 is hard, 0 normal, 1 easy #
    autoresolve_difficulty 0; # autoresolve_difficulty <int>, Sets the handicap for battles that are autoresolved. Positive gives advantage.  -2 is vhard, -1 is hard, 0 normal, 1 easy #
    campaign_difficulty 0; # campaign_difficulty <int>, Sets the handicap for campaigns.  Positive gives advantage.  -2 is vhard, -1 is hard, 0 normal, 1 easy #
    battle_advice_level 2; # battle_advice_level <int>, Sets advice level in the battle game #
    campaign_advice_level 2; # campaign_advice_level <int>, Sets advice level in the campaign game #
    advisor_mode 2; # advisor_mode <int>, Sets Advisor options. 0 - text only, 1 - audio only, 2 - text and audio both #
    adc_enabled true; # adc_enabled <bool>, Determines if aide de camp is enabled #
    campaign_time_limit -1; # campaign_time_limit <int>, Sets the time (in minutes) for each round of the campaign. -1 for unlimited #
    show_cpu_moves_level 1; # show_cpu_moves_level <int>, Sets level of viewing ai movement on the campaign map. 0 - only interactions with player pieces are shown; 1 - limited additional ai movement shown (enemy pieces, movement in your regions, movement in sea regions you have any control over); 2 - all visible movement shown #
    automanage_regions false; # automanage_regions <true|false>, Let the AI manage taxes etc in players regions #
    multithreaded_model_enabled true; # multithreaded_model_enabled <true|false>, Run the battle model on a separate thread #
    battle_camera_shake_enabled true; # battle_camera_shake_enabled <true|false>, Enable battle camera shake effects #
    subtitles true; # subtitles <true|false>, Display subtitles during movies #
    sound_setting_version 1; # sound_setting_state <int>, Version of current audio settings to handle reseting some default values between updates #
    sound_master_volume 100; # sound_master_volume <int>, master sound volume 0-100 #
    sound_music_volume 100; # sound_music_volume <int>, music sound volume 0-100 #
    sound_advisor_volume 100; # sound_advisor_volume <int>, advisor sound volume 0-100 #
    sound_vo_volume 100; # sound_vo_volume <int>, vo sound volume 0-100 #
    sound_sfx_volume 100; # sound_sfx_volume <int>, sfx sound volume 0-100 #
    sound_previous_master_volume 100; # sound_master_previous_volume <int>, Last modified sound value #
    sound_previous_music_volume 100; # sound_music_previous_volume <int>, Last modified sound value #
    sound_previous_advisor_volume 100; # sound_previous_advisor_volume <int>, Last modified sound value #
    sound_previous_vo_volume 100; # sound_previous_vo_volume <int>, Last modified sound value #
    sound_previous_sfx_volume 100; # sound_master_previous_volume <int>, Last modified sound value #
    sound_master_enabled true; # sound_master_enabled <true|false>, master sound enabled #
    sound_music_enabled true; # sound_music_enabled <true|false>, music sound enabled #
    sound_advisor_enabled true; # sound_advisor_enabled <true|false>, advisor sound enabled #
    sound_vo_enabled true; # sound_vo_enabled <true|false>, vo sound enabled #
    sound_sfx_enabled true; # sound_sfx_enabled <true|false>, sfx sound volume enabled #
    audio_speaker_configuration 0; # audio_speaker_configuration <int>, 0 = default, 1 = 2.0 Speakers, 2 = 2.0 Headphones, 3 = 5.1 #
    audio_quality 0; # audio_quality <int>, 0 = high(default), 1 = low #
    audio_mute_in_background true; # audio_mute_in_background <true|false>, Mute game audio when not in focus #
    audio_sink_type 0; # audio_sink_type <int>, 0 = detect, 1 = XAudio2, 2 = DirectSound #
    voice_chat_enable true; # voice_chat_enable <bool>, Enables VOIP functionality in Steam. (default = true) #
    voice_chat_microphone_gain 100; # voice_chat_microphone_gain <int>, voice_chat_microphone_gain (0-100). #
    voice_chat_microphone_gain_boost true; # voice_chat_microphone_gain_boost <bool>, Boost microphone gain. #
    voice_chat_volume 100; # voice_chat_volume <int>, Voice chat volume (0-100). #
    voice_chat_transmit_only_when_key_pressed true; # voice_chat_transmit_only_when_key_pressed <bool>, voice_chat_transmit_only_when_key_pressed (otherwise always trasnmitting). #
    bink_use_thread true; # bink_use_thread <bool>, tells bink to use asynchronous update, increased performance on some systems, decreased on others. (default = true) #
    number_of_threads 0; # number_of_threads <int>, Set the number of threads <= 0 - automatic, >0 = explicit number  #
    number_of_threads_for_campaign_pathfinder_cache -32; # number_of_threads_for_campaign_pathfinder_cache <int>, Set the number of threads to be used for the campaign pathfinder cache.  This is independent from and additional to the number_of_threads < 0 - automatic up to the specified number, >=0 = explicit number  #
    campaign_camera_edge_scroll_delay 0.2; # campaign_camera_edge_scroll_delay <float>, Set the number of seconds of delay between the mouse cursor entering the edge-scroll zone on the campaign map the camera starting movement. #
    campaign_zocs_always_shown_for_selected_force false; # campaign_zocs_always_shown_for_selected_force <bool>, Always displays the zone of control for the selected force, not just when the mouse is over it. #
    battle_left_click_drag_move_delay 0; # battle_left_click_drag_move_delay <float>, Number of seconds have to have mouse clicked down still on unit before initiates a left click drag action (as some people who use drag select a lot prefer to have a delay, but the delay makes the move less responsive obviously) #
    autosave_to_disk_and_cloud false; # autosave_to_disk_and_cloud <bool>, Save a copy of autosaves to the cloud #
    twitch_remember_account true; # twitch_remember_account <bool>, Determines whether game should remember twitch account #
    twitch_user_name ""; # twitch_user_name <user name>, Twitch account user name that is remembered #
    twitch_user_password_encrypted ""; # twitch_user_password_encrypted <user name>, Twitch account password that is remembered and encrypted #
    twitch_stream_title "Total War: Rome 2"; # twitch_stream_title <stream title>, Title of stream show on website for viewers #
    twitch_server_name ""; # twitch_server_name <server name>, Name of ingest server to use for twitch. If non will use default as dictated by twitch #
    twitch_game_volume 1; # twitch_game_volume <float>, Volume of system to be sent through twitch stream (0-1) #
    twitch_mic_volume 1; # twitch_mic_volume <float>, Volume of microphone to be sent through twitch stream (0-1) #
    twitch_fps 30; # twitch_fps <int>, Twitch frames-per-second for broadcast (10-60) #
    twitch_bitrate 1500; # twitch_bitrate <int>, Twitch streaming bit rate, max kbps (230 - 3500) #
    



    3) Other Solutions:

    If all these fail could you please follow FAQ XI, as this has more troubleshooting steps that should help you out.
    PLEASE READ THIS THREAD BEFORE POSTING YOUR ISSUE ON THE SUPPORT FORUMS.

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    Formal disclaimer: any views or opinions expressed here are those of the poster and do not necessarily represent the views or opinions of The Creative Assembly or SEGA.
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